Willingness to listen professional and friendly Dr.MUHAMMAD Maroof One of the best doctor in town i found through oladoc i appetite their efforts to realy put such skilled doctors on board. I true... See more
Company replied
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See what reviewers are saying
THIS IS A SCAM APP, WORST CUSTOMER SERVICE. I BOOKED AN APPOINTMENT PAID 4K APPOINTMENT WAS NOT BOOKED UPON ARRIVAL AT THE HOSPITAL. MY MOM SUFFERS FROM BP AND I HAD THE WORST TIME. THEY DID NOT REFUN... See more
I’ve had a really smooth experience using Oladoc. Booking appointments is super easy, the app is user-friendly, and I was able to find verified doctors without any hassle. The reminders and follow-ups... See more
Company replied
This is a Good Platform But sometimes they misguide the patient. last month i booked an appointment with a physiotherapist but when i went to the hospital the doctor was not available and i was not ev... See more
Company replied
Company details
Written by the company
oladoc is Pakistan's largest and most trusted digital healthcare platform, connecting patients to doctors. Our services include online doctor consultations, lab test booking, surgery booking, in-person appointment scheduling, medicine delivery, and corporate wellness programs. oladoc is dedicated to making healthcare more accessible and convenient for everyone.
Contact info
290 CCA, Sector FF Dha Phase 4, Lahore, 54000, Lahore, Pakistan
- 04238900939
- hello@oladoc.com
- oladoc.com
3.5
Average
36 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a video consultation with dr…
I had a video consultation with dr Rumessa psychiatrist on oladoc very polite and humble dr I had my best experience
March 9, 2025
Unprompted review
Reply from oladoc
Thank you for your kind words! We're glad you had a great experience.
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Worst service
Worst service. They don’t refund or answer or anything. I tried booking appointment through oladoc. Actual doctor said he doesn’t even know this platform so i asked them refund. No response no nothing. They contacted to tell me that they refunded me but i am yet to receive anything. Bank says no such transaction was made. Stay away from this fraud
November 25, 2024
Unprompted review
Reply from oladoc
Hi. We apologize for the inconvenience. Please share your details so we can look into the issue. You can contact our support team at 04238900939
Reply from oladoc
Hi. We apologize for the inconvenience. Please share your details so we can look into the issue. You can contact our support team at 04238900939
This is a Good Platform But sometimes…
This is a Good Platform But sometimes they misguide the patient. last month i booked an appointment with a physiotherapist but when i went to the hospital the doctor was not available and i was not even informed about this. anyhow this has happened for the first time.
November 2, 2024
Unprompted review
Reply from oladoc
Hi. We apologize for the inconvenience. Please share your details so we can look into the issue. You can contact our support team at 04238900939
WORST WEBSITE EVER
WORST WEBSITE EVER, THIS WEBSITE IS A BIG SCAM, not useful at all. I had a really bad experience with them, they gave me appointment of dr who was not currently attending patients.
September 19, 2024
Unprompted review
Reply from oladoc
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Please share more details with us at hello@oladoc.com, and mention this issue in your email. We'd love the opportunity to make things right and ensure this doesn't happen again.
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Scam platform
The same experience as others.
A scam platform. They book the appointment and take the payment and later on you keep on waiting for 15 min on video call and then told that the doctor is busy and cannot join the call.
This is the last time, I made a booking via this platform
August 28, 2024
Unprompted review
Reply from oladoc
We sincerely apologize for the inconvenience you faced. We understand how frustrating it must have been to wait for your appointment, only to be informed that the doctor was unavailable. This is not the experience we strive for, and we are committed to addressing this issue. Please share further details with us at hello@oladoc.com
I booked my appointment two times with oladoc…
I booked my appointment two times with dr rohina gull from hameed latif hospital through oladoc. One video consultantation appointment and another one was in clinic. I paid online in advance.
But I haven’t got any response from oladoc and dr as well. Then I got a message from oladoc that due to personal issue she cancelled my appointment both times they responded same. I haven’t got my refund as well. So big no to oladoc.
June 28, 2024
Unprompted review
Reply from oladoc
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. Please share your details with us so we can investigate and ensure it doesn’t happen again.
Scam doctor on this website
Scam doctor on this website
After booking appointment and going to pin location there were no doctor not even their clinic
Fake doctor and fake clinic
Neither Oladoc have confirmed it before booking our appointment and after waiting for an hour they message us of cancelling the appointment.
All the time continuously prompting for prepay to fake doctors
May 12, 2024
Unprompted review
Reply from oladoc
We apologize for the inconvenience you experienced with your appointment. Your feedback is important to us, and we take these matters seriously. Please contact our customer support at 04238900939 so we can resolve this issue for you.
Oladoc can no longer be trusted
I think Oladoc was a platform that was started with the best of intentions.Consumers no longer had to ask for recommendations and they had a list of doctors that they could pick based on their needs and convenience.That was then.Now Oladoc is an oversaturated platform where every second doctor with even the most baseline qualifications has a 100 percent satisfaction rate.Based on a recent experience I went to consult a psychologist after the suden death of my father and youngest sister.This esteemed doctor with 33 years of medical experience asked me take some CAC since i might have a vitamin C deficiency.More importantly he told me to remove my glasses and give him a big smile.It took all the strength I had not punch that doctor in the face.Oladoc if you're reading this please get your yourself together
March 10, 2024
Unprompted review
Reply from oladoc
We’re sorry to hear about your experience. We value your feedback and take it seriously. Please contact our support team at 04238900939 so we may address your concerns.
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BAD EXPERIENCE!
Was good, but now it's just a waste of time. No management of doctors. It's happened with me twice that I've had an appointment and it cancelled because the doctor isn't available. I didn't receive my money back for the appointment. Because the first time this happened I asked for a refund, they said they'll transfer it back to my account in some days but I never received the refund and a couple of days ago I booked another appointment for PKR 1500 and I sat like an ass in front of the phone for 30 minutes but the doctor didn't join. I'd suggest that the oladoc team should work on their platform because it's pretty bad now.
October 3, 2023
Unprompted review
Reply from oladoc
We strive to improve our services and ensure a seamless experience for all our users. Your feedback is valuable to us, and we appreciate your patience as we work to enhance our platform.
Very poor services by oladoc
Very poor services by oladoc. Doc was not available on the given time as the timings of the clinic was changed but oladoc is so outdated that they have no idea about the time change. Not recommended at all.
Appointment was taken for Dr Mujahid Ali.
August 12, 2023
Unprompted review
Reply from oladoc
We’re sorry to hear about your experience. We will investigate the matter and resolve it to ensure it doesn’t happen again.
Oladoc
Oladoc. Com is one of the best site i have ever visit. You can oppoint a doctor very easy way 100% recommended
July 8, 2023
Unprompted review
Reply from oladoc
Thank you for your feedback!
Dr.Muhammad Maroof
Willingness to listen professional and friendly
Dr.MUHAMMAD Maroof
One of the best doctor in town i found through oladoc i appetite their efforts to realy put such skilled doctors on board.
I truely recommend everyone to consult for the real diagnosis.
March 13, 2023
Unprompted review
Reply from oladoc
Thank you for your feedback!
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this not trusted wethis not trusted websitebsite
this not trusted website
I booked an appointment and cancelled by doctor
and they didn't refund me
the support team are not professional
they say, we refunded you, GO TO YOUR BANK ..... dam it
regards
September 6, 2021
Unprompted review
Reply from oladoc
Our team is here to make sure that what happened to you doesn’t happen again. We’ll be looking into the situation carefully to get things back on track and improve our service for you and others.
oladoc.com is a very great platform
oladoc.com is a very great platform where all the Medical facilities are easily accessible with just fingertips. So there is no need to go anywhere
November 5, 2020
Unprompted review
Reply from oladoc
Thank you for your feedback!
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