10/10 Brand
April 24, 2026
Unprompted review
Reply from olakala.de
Danke dir für die Bewertung. Freut uns sehr, dass du OLAKALA als Brand so schätzt!
Wenn du mal Fragen hast oder wir dir bei etwas helfen können, melde dich gerne jederzeit!
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3.4
Average
249 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
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I registered a return on Olakala and they never respond
Hi,
I registered a return on Olakala and According to the PostNL tracking, my return arrived on the 5th of january.
PostNL tracking: 3SOPKE6450734
They never responded to all my emails regarding when i can expect my refund. I'm still waiting on a response on their behalf, but they never respond! I returned a bomber thats over EUR200,- which is a lot of money for me!
Order number: - OK25487191.
I'm hoping to catch their attention via Trustpilot, since they never respond to any of my emails, which i send almost every day....
Jordy Angenent
January 16, 2026
Unprompted review
I ordered a pant during Black Friday
I ordered a pant during Black Friday, but unfortunately it was too big.
I therefore requested a return. After several emails, I managed to receive confirmation allowing me to send the product back.
However, it has now been several weeks since I returned the trouser and I still haven’t received any response, despite multiple emails and messages sent on Instagram.
We are talking about an amount of €130.
First and last purchase with them.
December 8, 2025
Unprompted review
Reply from olakala.de
Hello,
thank you for your message and for explaining the situation.
We’re sorry that the return and refund process has taken this long and that you haven’t received any response despite multiple attempts to contact us. Waiting several weeks for a refund of this amount is understandably frustrating and not the experience we want to provide.
To be able to check what went wrong and resolve this properly, we need to review the case in detail. Please contact our support again with your order number and, if available, the tracking number or confirmation of the return shipment. This will allow us to verify the return and clarify the status of the refund.
We regret that this experience has led to such disappointment and appreciate you taking the time to share your feedback.
Your OLAKALA Team
The clothing design and quality are good, but the customer service is not.
I ordered several items during Black Week. Delivery took around 3–4 weeks. I understand that for smaller brands, Black Week can be challenging — no problem there.
However, about two weeks after placing my order, I received an email saying that two items were out of stock and that I would be refunded. Annoying, but still acceptable.
When I noticed the same items were still available in other sizes, I asked to receive them one size larger instead of a refund.
The response was that the promotional price could not be applied retroactively. What kind of excuse is that? This was not a new order — simply a size adjustment for items they failed to fulfill. Of course the same Black Friday price could still be applied.
This shows a clear lack of customer care and flexibility. Very disappointing for a brand that constantly claims on social media how much they care about their brand, their customers, and their community.
I am returning the entire order and will not purchase from this brand again.
December 13, 2025
Unprompted review
Reply from olakala.de
Hello,
thank you for taking the time to share your detailed feedback.
We’re sorry to hear that your experience during Black Week left you disappointed, especially on the service side. While longer delivery times during high-volume periods can happen, we understand that the situation around the out-of-stock items and the proposed solution was frustrating for you.
Regarding the size change request: We understand why this felt like a simple adjustment rather than a new order. Unfortunately, once specific items are no longer available in the originally ordered size and a refund is initiated, we’re technically unable to reassign promotional conditions to a different variant afterward. That said, we absolutely understand your expectation for more flexibility in this situation, and your feedback is valid.
We take your criticism about customer care seriously, especially since you highlight that the product design and quality met your expectations. It’s disappointing to hear that the handling of this case led you to return the entire order and lose trust in the brand.
Thank you for your honest feedback. We will use it to review our internal processes and how we handle similar situations in the future.
Your OLAKALA Team
Package was sent back - Customer service said "bad luck" and didn't help at all
My package was just sent back by DHL without ever attempting to execute delivery. They never even put it in a delivery truck but just sent it back. Even though I messaged support regarding this and asked for them to send it out again, they simply said that they can't and I would have to buy the products again at the orginal price as opposed to the sale price I had paid before. Didn't even get a discount and the customer service employee simply said it's "Part of the game". For such a community based store I think this is just the wrong approach.
March 26, 2025
Reply from olakala.de
Es tut uns leid, dass du so eine schlechte Erfahrung gemacht hast. Wir haben leider keinen direkten Einfluss auf DHL und deren Zustellung, aber wir möchten das Problem gerne gemeinsam mit dir lösen. Bitte melde dich noch einmal bei uns, damit wir dir weiterhelfen können. Wir finden sicher eine Lösung, die dir gerecht wird.
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No order update for over three weeks
No order update for over three weeks! No response from customer service for a week. Horrible experience
November 22, 2024
Unprompted review
Reply from olakala.de
Hi,
We are truly sorry that you had this experience. Unfortunately, during Black Friday, we faced an overwhelming volume of orders and some unexpected challenges, which led to delays. However, we have addressed all these issues and can now confidently say that everything is running smoothly since the start of this year.
We understand your frustration and sincerely apologize for the inconvenience. We would appreciate it if you gave us another chance, and we hope to provide you with a much better experience going forward.
Thank you for your understanding!
Recommended!
Stellar support for defective products, fast support and easy problem solving (experienced 2x). Quality is superbe for the offered price. Absolutely recommended!
June 30, 2024
Unprompted review
Reply from olakala.de
Thank you so much for your fantastic feedback! We're thrilled to hear that you’re satisfied with our support and the quality of our products. We’re always here to make sure you have the best experience possible. Looking forward to serving you again!
Warm regards,
The OLAKALA Team
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