I was confused about what I had ordered last evening, so I reached out this morning to clarify or change my order. The order was already on its way! Arti responded quickly, clarified the situation,... See more
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I also without knowing signed up to a subscription, as soon as I realised . Evri emailed me to say I was getting a shipment from this company, I contacted my bank then the company. I have to say the... See more
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I would rate this company in the minus 5 category if I could. Their product caused my face to burn and turn red after first application. Their customer service only takes your money. They continued to... See more
Company replied
I just received this product and looking forward to seeing if it works. But I caused an unfortunate situation with customer service. Angela, was VERY understanding and helpful during this. A+ to her... See more
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Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Reply from Olavita
Hi Sandy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our explanations regarding product usage and expected results clear, precise, and helpful. We believe that providing accurate information and setting realistic expectations is an important part of helping our customers get the best possible experience with our products.
We truly appreciate your support and thank you for choosing Olavita.
— Olavita Customer Support
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Cancellation
Due to personal circumstances, I had to cancel my subscription and any further shipments at this time. This was done immediately and was informed by email that this was taken care of.
June 1, 2026
Reply from Olavita
Hi Karen,
Thank you for taking the time to share your experience.
We understand that personal circumstances can change, and we're glad our team was able to process your cancellation request promptly and provide confirmation right away.
We appreciate your feedback and thank you for giving us the opportunity to assist you.
We wish you all the best and hope to serve you again in the future should your circumstances change.
— Olavita Customer Support
Super Customer Service
The response was immediate and Dan was great in handling the situation. Will be back in the future due to thtr exact service.
June 1, 2026
Unprompted review
Reply from Olavita
Hi Georgietta,
Thank you so much for your wonderful feedback.
We're delighted to hear that Dan was able to assist you promptly and handle your situation so effectively. Providing fast, professional, and caring support is something we strive for every day.
Your kind words mean a lot to us, and we'll be sure to share your feedback with Dan.
We truly appreciate your support and look forward to serving you again in the future.
— Olavita Customer Support
I have pasted the eventual response…
I have pasted the eventual response from Olivia. I am still waiting for a further refund from Olivata. (I did receive a less than $50 previously.) I did check with my credit card company to verify that there was no further refund to my account.
I did use the skin care products morning lotion and 2 times daily eye care according to package directions for 30 days. I saw no improvement to my face and my eyes were itching so badly that even if there had been an improvement in the bags I would have had to quit using it.
I am stuck with hundreds of dollars of useless, worthless products.
Miriam Siriani
Olavita Customer Support
To:
Miriam Siriani
Mon, Mar 30 at 6:34 AM
Hi Miriam,
Thank you for your message, and I’m truly sorry for the experience you’ve had — I completely understand your frustration.
I want to make this right for you. We will go ahead and process your refund, and no further action is required from your side.
Once the refund is completed, it may take a few business days to reflect in your account depending on your payment provider.
In the meantime, if you feel that this resolution addresses your concerns, I would kindly ask if you could consider updating or removing your review to reflect the outcome.
That said, your feedback is important, and we respect your decision either way.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Warm regards,
Olivia
Founder, Olavita
I did not plan on dealing with this on a public forum, but Trustpilot has written that you are waiting for a reply.
On Monday March 23, 2026, I received an email stating that my Order #343020 of 3 bottles of Olavita™ Liquid Solution (3mtl) was I its way. I had already sent numerous emails stating that I did not want any more products and to cancel my subscription. I wrote again and said that I did not want anything and to cancel the order. The eventual reply is as posted above. I still do not have the promised refund.
If I had received it, I would have amended my review to reflect that fact. as it stands now, I have spent hundreds of dollars on two products that do not work and it seems that I am allergic to one of them
I did finally receive the refund of the payment of the unrequested order that I thought I had canceled when I told them to cancel everything.
March 28, 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’ve reviewed your feedback, but we’re currently unable to locate any order under your details.
It’s possible the purchase was made through a different source or under a different email. To help us investigate this properly, please contact us at support@olavita.co with your order information (order number, email used at checkout, or confirmation details).
We’ll be happy to look into this and assist you directly.
— Olavita Customer Support
i ordered ONE bottle and they debited $212.60
i ordered ONE bottle and they debited my account of $212.60
i AM RETIRED ON A SMALL PENSION
THAT MY FRIEND IS THE SAME AS THEFT
i ASKED TO CANCEL BUT THERE IS NO RESPONSE SO i WILL SUE THEM JUST FOR THE PLEASURE OF IT.
SCAM NOTHING ELSE BUT A SCAM
May 30, 2026
Unprompted review
Reply from Olavita
Hi there,
We’re sorry to read your review and understand why you were upset by the charge.
However, after reviewing the order, it appears that the 3+3 package was selected during checkout, and the purchase was processed in USD, not Canadian dollars. The amount charged therefore corresponded to the package selected at the time of purchase.
We would also like to clarify that our agent, Veronica, has already assisted you and processed a refund for your order.
We understand that misunderstandings can happen during checkout, and we sincerely apologize for any confusion this caused.
— Olavita Customer Support
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Good service
First class but the only downside is that you have to wait a long time from ordering to receiving it but it does come from abroad. Thank you so much to the team especially Arti
May 17, 2026
Unprompted review
Reply from Olavita
Hi Liz,
Thank you so much for your kind feedback.
We’re delighted to hear that you received first-class service and that Arti was able to assist you throughout the process.
We also appreciate your understanding regarding shipping times. As some orders are shipped internationally, delivery can occasionally take a little longer, but we’re always working to get orders to our customers as quickly as possible.
Thank you again for your patience, support, and kind words for Arti and the team.
— Olavita Customer Support
I’ve used three bottles of Olavita and…
I’ve used three bottles of Olavita and I’ve gotten many complements on how young I look for my age (81). It’s done wonders for my confidence. I recommend it highly.
May 24, 2026
Reply from Olavita
Hi Carolyn,
Thank you so much for sharing your experience.
We’re absolutely delighted to hear that after using three bottles of Olavita, you’ve received so many compliments and, most importantly, that it has helped boost your confidence.
Hearing that our products are making a positive difference for customers like you is incredibly rewarding for our team.
Thank you for your recommendation and for being a valued member of the Olavita family.
— Olavita Customer Support
A recent issue was quickly resolved.
I very much appreciate Arti’s assistance in resolving a recent issue that I experienced. Olavita is a fine product as is their support staff.
May 30, 2026
Unprompted review
Reply from Olavita
Hi Linda,
Thank you for taking the time to share your feedback.
We're delighted to hear that Arti was able to quickly resolve the issue you experienced and provide the assistance you needed.
We also greatly appreciate your kind words about both our products and our support team. Feedback like yours means a lot to us and motivates us to continue delivering the best possible experience for our customers.
Thank you again for your support and trust in Olavita.
— Olavita Customer Support
Sent two e-mails requesting order…
Sent two e-mails requesting order cancellation on the same day of the order. Still no response however I paid by Paypal and they have credited one order. Still have one order outstanding for credit
May 29, 2026
Unprompted review
Reply from Olavita
Hi Ian,
We’re sorry to read this review.
At the moment, we have been unable to locate an order associated with the details available from your review. We can see that PayPal has already assisted with one of the transactions, but we do not have enough information to investigate the remaining concern.
Please contact us directly at support@olavita.co with your order number, PayPal transaction ID, or the email address used for the purchase so we can locate the account and assist you properly.
We would be happy to review the matter as soon as we receive the necessary information.
— Olavita Customer Support
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I always received a quick reply to my…
I always received a quick reply to my questions.
Dan on the support team took care of my issue with speed and professionalism
I do appreciate his helping me
May 29, 2026
Unprompted review
Reply from Olavita
Hi Mark,
Thank you so much for your kind feedback.
We’re delighted to hear that Dan was able to assist you with speed and professionalism and that your questions were answered promptly throughout the process.
We truly appreciate you taking the time to recognize Dan’s efforts, and we’ll be sure to share your kind words with him.
Thank you again for your support.
— Olavita Customer Support
I ordered and then changed my mind
I ordered and then changed my mind. When I contacted the company, Arti was so patient and immediately went to work to cancel my order even though I didn't yet have an order number. Arti went through all the steps with me and made extra sure that I would get a refund and not be charged again. This was all within 6 hours of my putting in the order and then changing my mind. I completely trust this company.
May 29, 2026
Unprompted review
Reply from Olavita
Hi Catherine,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Arti was able to assist you promptly and make the cancellation and refund process smooth and stress-free. We understand that plans can change, and our goal is always to make sure customers feel supported every step of the way.
We truly appreciate your kind words about Arti’s patience and dedication, and we’ll be sure to share your feedback with the team.
Thank you again for your trust and support.
— Olavita Customer Support
I was very pleased with the service…
I was very pleased with the service Veronica provided. She offered a discount that enabled me to keep the product
I started to use Olavita back in March. I have noticed a difference in my face with less lines and more firmness
I recommend using this product
May 28, 2026
Unprompted review
Reply from Olavita
Hi Sonia,
Thank you so much for sharing your experience.
We’re delighted to hear that Veronica was able to assist you and find a solution that worked for you. We’re also very happy to know you’ve noticed positive changes in your skin, including improved firmness and fewer visible lines since starting Olavita.
Thank you for your recommendation and for being a valued customer.
— Olavita Customer Support
Olavita Eye Serum
This eye serum is a really lovely product and works extremely well i would highly recommend to try it . Mark from the Olavita team was most helpful and efficient with my order great company to deal with.
May 28, 2026
Unprompted review
Reply from Olavita
Hi Linda,
Thank you so much for your wonderful feedback.
We’re delighted to hear you’re enjoying the Olavita Eye Serum and seeing great results with it.
We also truly appreciate your kind words about Mark and our team — we’re very happy he was able to assist you efficiently with your order.
Thank you again for your recommendation and support.
— Olavita Customer Support
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Finally my problem was solved.
I have had a horrible experience with Olavita from May 9 up to May 21, with constant miscommunication, emails, texts, all ignoring that I cancelled my order shortly after I attempted to order the product. It was very difficult to actually get to speak with a company representative. However, on May 21, I had the pleasure of speaking to Carlos from the Olavita support team. He was polite, courteous and resolved my issue immediately. Thank you so much, Carlos.
May 21, 2026
Unprompted review
Reply from Olavita
Hi Louise,
Thank you for sharing your experience so honestly.
We sincerely apologize for the frustration, confusion, and communication issues you experienced during the process. We completely understand how upsetting that situation must have been.
That said, we’re very happy to hear that Carlos was able to assist you professionally and resolve the matter promptly. We’ll be sure to share your kind words with him.
Thank you again for your patience and for giving us the opportunity to make things right.
— Olavita Customer Support
It took very long time to get a…
It took very long time to get a response now it’s been weeks for my replacement so will have to wait
May 20, 2026
Reply from Olavita
Dear Hendrika,
Thank you for sharing your feedback. We are sorry to hear that you felt the process took longer than expected.
After reviewing your case, we can confirm that your replacement product was shipped within 3 days, and our team replied within minutes to each of your emails. We always aim to respond quickly and resolve replacement requests as efficiently as possible.
We understand that waiting for a replacement can feel frustrating, and we appreciate your patience while the shipment is in transit. Please feel free to contact us directly if you need any further tracking details or assistance.
Kind regards,
Olavita Customer Care
Product does not work and required a fraud report
Product did not work for me. I only made one order. You keep sending products - returned 2 orders and have not been given refunds. I also cancelled any further orders and you have continued attempts to bill my credit card.
Where are my refunds??? I have made a fraud report.
Olavita responded to the above and now claims they can not locate an account in my name which is bogus because I can bring up my account on heir web page
which shows subscription cancelled but they continue to bill my credit card. they don't give an account # but the last order # is B862984684. Attempts to contact Olavita by telephone or email is worthless because tel calls go to voicemail and emails receive no response.
February 4, 2026
Unprompted review
Reply from Olavita
Dear Sue,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concern.
After checking our records, we are unable to locate any order under the name Sue Ryan. Because of this, we cannot verify the purchases, returns, subscription status, or refund history based on the information provided here.
To help us investigate this properly, please contact our customer support team directly with the email address used for the purchase, your order number, and any return tracking details. Once we receive those details, we will be happy to review the account, confirm whether any subscription is active, and check the refund status for any returned orders.
We take billing concerns seriously and will gladly assist once we can identify the correct order record.
Kind regards,
Olavita Customer Care
I sent a small message to customer…
I sent a small message to customer service about auto-delivery. Within less than an hour, probably less, I received feedback on my problem. It was instantly taken care of. I've never had such a great experience with customer service Anywhere. Very pleased with their response and their actions. And on top of that, it was Memorial Day. Great service.
May 25, 2026
Unprompted review
Reply from Olavita
Dear Denise,
Thank you so much for your kind words. We are delighted to hear that our customer service team was able to assist you so quickly with your auto-delivery request.
Our support team is available 24/7, including holidays, because we know how important it is for customers to receive timely assistance when they need help. We truly appreciate you recognizing the speed and care of our service.
Thank you again for your feedback and for choosing Olavita.
Kind regards,
Olavita Customer Care
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very helpful and in the future if i…
very helpful and in the future if i want to return i was welcome to do so thank you for your bhelp and kindness
to me and for your full understanding
Thank You again
Elizabeth Gibbs
May 26, 2026
Unprompted review
Reply from Olavita
Dear Elizabeth,
Thank you so much for your kind words. We are happy to hear that our team was able to assist you with care, understanding, and helpful guidance.
We always want our customers to feel supported, whether they need product assistance, order help, or information about returns in the future. Your appreciation means a lot to us, and we are glad we could provide a positive experience.
Thank you again for choosing Olavita.
Kind regards,
Olavita Customer Care
I tried to order 3 Tonebright dark spot…
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insulting push to order more. I know my own mind, I didn't want any more and threats that you might be of stock if I came back for more were almost enough to get me to cancel the whole order. Such pushy, time wasting sales pitches are enough to keep me from coming back.
May 26, 2026
Reply from Olavita
Dear Ghislaine,
Thank you for sharing your feedback. We are sorry to hear that your ordering experience felt frustrating and took longer than expected.
We understand that you knew exactly what you wanted to order, and we apologize if the additional product offers during checkout felt pushy or time-consuming. Our intention is to provide customers with optional savings and product bundles, but we never want that process to feel overwhelming or disrespectful of your time.
Your feedback is important, and we will share it with the appropriate team so we can continue improving the ordering experience and make it clearer, faster, and more comfortable for customers.
We appreciate you bringing this to our attention.
Kind regards,
Olavita Customer Care
A favorable resolution at last!
Although it took four separate emails on different dates to cancel a subscription that I inadvertently ordered when I first bought Olavita face serum, it was finally resolved. I received prompt responses to each email, and I felt the representatives were eager to help me resolve my issue. Additionally, they refunded my last payment of $44 promptly and allowed me to keep the final delivery.
If I have one recommendation, it would be to read the small print VERY carefully to avoid buying a subscription to ANY online products.
The best part of this entire experience is that OlaVita Face Serum is a great product. I’ve seen a marked reduction in facial fine lines and discoloration in less than three weeks when used as directed, twice daily.
May 13, 2026
Unprompted review
Reply from Olavita
Hi Karen,
Thank you for taking the time to share such thoughtful feedback.
We sincerely apologize for the inconvenience caused with the subscription cancellation process, but we’re very glad our support team was ultimately able to resolve the matter for you and process the refund promptly.
We also truly appreciate your kind words about our representatives and the Olavita Face Serum itself. It’s wonderful to hear you’ve already noticed positive results in such a short time.
Thank you again for your patience, understanding, and honest recommendation.
— Olavita Customer Support
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