Old Brick Furniture Reviews 

872
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more

Rated 1 out of 5 stars

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more

Company replied

Rated 1 out of 5 stars

I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more

Rated 1 out of 5 stars

Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rustic Furniture Store

Written by the company

If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.


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1.4

Bad

TrustScore 1.5 out of 5

872 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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1.4

All reviews

(872)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Very relaxed shopping experience

Very relaxed shopping experience, no pressure. We ordered a chair and it was received as expected. Only slight issue was upholstery work- lined pattern not well done on arms leave waved pattern.

August 10, 2017
Unprompted review
Rated 1 out of 5 stars

I was sold a used couch

I was sold a used couch. When it arrived the stitching was frayed and the guys delivering it said it was probably a factory defect. After they left I folded down the arm rest and it was filled with crumbs and water stains from drinks. What a joke. They righted there wrong and sent me a new couch and waived the delivery fee, but the fact that happened after spending almost $2000 is unacceptable

August 10, 2017
Unprompted review
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Reply from Old Brick Furniture

Andrew,
We take pride in ensuring customer satisfaction, unfortunately we did not meet your, or our own, expectations and that is as you stated, unacceptable. As I explained during our phone conversation last week I was shocked and disappointed to learn of the mistake that occurred in our warehouse and we have taken immediate measures to ensure that this will never happen again. Thank you for your time and the review. Please do not hesitate to contact me if I can be of any other assistance.
Jim

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Rated 4 out of 5 stars

I am very happy with my purchase for …

I am very happy with my purchase for the most part. However i am still waiting for a call from a salesperson at the Albany store regarding the delivery of the rest of my purchase. I was aware that the bed frame was in backorder and was told that I would be made aware if it would not be in with the mattress.
It still appears to be in transit from somewhere. I am appreciative of the loaner frame, I just would like some correspondence regarding the rest of the order.

August 10, 2017
Unprompted review
Rated 3 out of 5 stars

Bought a recliner and could not work it …

Bought a recliner and could not work it , called customer service they gave me a date for 2 weeks later. Finally after much discussion they sent a tech out the next day. I don't know if I would purchase again at Old Brick.

August 5, 2017
Unprompted review
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Rated 5 out of 5 stars

OLD BRICK FURNITURE STORE was very easy …

OLD BRICK FURNITURE STORE was very easy to work with in finding the perfect lounge for our needs. It was necessary to order this item with the material of our choice,,also due to medical reasons on our part, we were not able to pick up the lounge for a period of time. This was OK with Old Brick.. However in reviewing the situation and the higher price we paid for this piece of furniture, I feel that free delivery should have been included in this transaction..

August 4, 2017
Unprompted review
Rated 3 out of 5 stars

Southern Motion Electric Recliner Chair

We purchased Southern Motion electric recliner chairs and an electric recliner sofa. My husband electronic recliner chair has been worked on twice since September 2016. It is still not right and each time we have to wait a month to be seen and another month for the part to come in and be installed. Old Brick sales people said it was a very good company. Personally I'm not so sure on that.

August 3, 2017
Unprompted review
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Reply from Old Brick Furniture

Pat, Thanks for sharing your concerns. Have you reached out to our Care Department about this? They should know what's going on so that we can help resolve this for you. They can be reached at 446-9670. Thanks again.

Brian

Rated 5 out of 5 stars

Good stuff at good prices

We've bought virtually all our furniture at Old Brick - bunk beds, full bedroom set, entertainment center, couch & love seat, mattress, etc. They don't sell junk and the prices are good.

If you want help, there's plenty of staff walking around, offering to help without being pushy. If you're just browsing, they'll leave you alone.

Old Brick has a good selection on bedroom furniture, mattresses, couches, and nice chairs. They have a modest selection of dining/kitchen tables & chairs, entertainment centers, end/coffee tables.

August 3, 2017
Unprompted review
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Rated 5 out of 5 stars

Purchased a queen sofa and leather recliner

Bought a new queen sleep sofa and leather recliner. We were particularly looking for one with the thicker mattress. The selection was excellent and Hank, the sales representative, was most helpful. He was always available for questions, but did allowed us to browse and make our selection. Old Brick had an excellent selection of material for the sofa cover and pillows, and we look forward to its delivery. The recliner was a floor model and has been delivered in perfect condition.

July 28, 2017
Unprompted review
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Rated 3 out of 5 stars

DELIVERY!

Just bought a queen sized bed, mattress and foundation. Mattress and foundation were delivered for "free". But if I wanted the bed delivered it would be over $100 . Pretty ridiculous!

July 28, 2017
Unprompted review
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Reply from Old Brick Furniture

Kathleen, Thanks for sharing your experience, we appreciate the feedback. In looking at your sale, the bed your selected was on clearance and there is a delivery charge for all clearance goods because of the reduced pricing. I'm sorry that this was a source of contention. We do try to clearly explain and provide signage to help explain the policy. I would be happy to discuss further. I can be reached at 438-9600. Thanks again for the purchase and taking the time.

Sincerely,
Brian

Rated 5 out of 5 stars

Your staff is always friendly and I …

Your staff is always friendly and I enjoy shopping there because I am not pressured and like the fact that I can shop without someone always on top of me. The only negative I have is that I bought a living room set and wanted to purchase the lamps that went with it so perfectly. I have searched so many sites and cannot find those lamps anywhere. They really did make the set whole.

July 27, 2017
Unprompted review

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