OLDIES.com Reviews 19,698

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My package arrived super-fast, as usual. Great email tracking updates kept me informed and up-to-date for most of the short duration between ordering and getting my package. And speaking of packing, i... See more

Rated 2 out of 5 stars

We placed multiple orders with Olides.com that were not fulfilled for two weeks (and counting), and when we asked for a cancellation, they refused. They said our orders would be canceled if they were... See more

Rated 3 out of 5 stars

I placed an order 15 days ago and it has not been processed or shipped despite being charged. I have reached out multiple times to try to get assurance this is a good order or get an ETA on when it... See more

Rated 2 out of 5 stars

Disappointed. Woman who said you don't order enough and will never get catalog in the mail. Sales are important to customers who aren't rich to buy expensive products. The same woman hangs the phone i... See more

Company details

  1. Movie Rental Store
  2. Book Store
  3. Gift Shop
  4. Hobby Store
  5. Music Store

Information provided by various external sources

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.


Contact info

3.3

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Very disappointed with the customer…

Very disappointed with the customer service of this company. Ordered a number of cds. 3 ordered were listed but weren't shipped. Received refunds which is fine. But my issues are: Please tell me which ones weren't available, why still keep them up as available on your website when they're not, why include the unavailable cds in the shipping manifest. I have tried 4 times to get answers and have received only one dismissive reply. The other 3 requests have been totally ignored. Its a real shame as they have some good stuff. Customer service really needs to be improved. Could learn a real lesson from Amazon.

August 19, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

GREAT SELECTION OF MUSIC

GREAT SELECTION OF MUSIC. I SEEM TO HAVE ORDERED DUPLICATES DUE TO THE FACT THERE IS NO ORDER HISTORY.
THE PACKING NEEDS TO BE A LITTLE BETTER BECAUSE THE PLASTIC CASES BREAK DURING THE GENTLE HANDLING OF THE USPS.
OTHER THAN THAT ALL IS GOOD.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

IT'S ALL GOOD

My order was filled and shipped promptly. Updates were sent. The items were well packaged and arrived sooner than estimated. I find jazz CDs here that I don't see elsewhere.

July 16, 2021
Unprompted review
Rated 2 out of 5 stars

Oldies.com used to be great

Oldies.com used to be great. I don't know what is going on now, but the service deteriorated to the point where I can't recommend them anymore.
The first problem is the shipping delays: it's now taking more than a month to receive an order. On average, I got my orders in a little bit more than a month. In 2014, I would get my orders to Canada in less than 2 weeks.
It seems that they don't have the stock they pretend they have. It would explain the long shipping delays.
They usually take 2 weeks to prepare the order and print the shipping label.
I made 5 orders during the month of May and June. When I noticed that I wasn't getting my stuff in a timely manner, I emailed them to cancel my orders. I never got any reply. At this point, I can tell you that there is no customer service at Oldies.com.
2 months later I got my orders, but some of the DVDs were missing. At least, I got a refund for them on my credit card...
Another problem I got is for their retro DVD series. I ordered 3 of them that should come with a postcard. One of them is missing the postcard. Since they don't have customer service there is nothing I can do to get it. Their "postcards" are also very cheap, they are more small prints than real postcards. They are not made of cardboard, just normal glossy paper, and they are printed only on one side, the other side is just white.
I left 2 stars because the prices on some of the DVDs are very good and because they have some very rare DVDs. The packages were good too, everything was properly protected.
I can't recommend oldies.com anymore. Even random eBay purchases are better now.

July 16, 2021
Unprompted review
Rated 4 out of 5 stars

I love Oldies....BUT....

I loved my recent order. I really love the things that Oldies. com has to offer, however their lack of real time inventory is frustrating. I never know if I will get what I order until it shows up short or fulfilled. Many times it is short 1 or 2 from my choices and the times I have called I have gotten attitude about it. Also, shipping is overpriced. I sell on ebay and media mail is cheap as hell. For what they charge, I could buy more product. They have a ton of great things, great prices and love the variety, however other things need to be buttoned up for me to shop there more and not ebay, mercari, marketplace or Amazon.

July 8, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

great place to buy

this is the only place i buy my CDs and DVDs good prices and a place that has a gigantic selection. Easy to find what you want.

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

Discovered this site by accident and…

Discovered this site by accident and I'm glad I did! Great selection of older and newer films and the prices are very reasonable. They also sell other collectibles, CDs and magazines. If you're a fan of older films, film noir, black and white and obscure horror I urge you to give Oldies.com a try. I think you'll like it. I sure do!!!

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

I only have good things to comment for…

I only have good things to comment for this company. They offer classics and rare find movies for a cheap price. Amazing client service. And their website is customer friendly. We truly appreciate your hard work guys.

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

I have had 1 problem

I have had 1 problem, where i recieved a empty dvd case. I reported the situation, but never recieved no satisfaction from you. Other than that, everything else is fine.

June 16, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

2nd surprise more problems..

2nd time I ordered ....surprise more problems.
This time I didnt receive all my movies I contacted(emailed and called 3 times) the company with no response.... 3 movies were missing....the 3 I really wanted Santa clause 1to3,joy ride3,kill joy 1 to 3.....

If they were out of part of my order they should have either emailed me, called me or both to see if I still wanted the order. Those were the three I really wanted and the only reason why I ordered the other movies in order to receive the free shipping.

After the first time having problems from this company I should have known better. I decided everybody deserves a second chance and they just sent me what they felt like and refunded me whatever they felt like with no email, no call and I think this is very unprofessional. If I would have gotten a call from them or an email from them I would have told them I didn't want the order that the three that I wanted I wasn't receiving so there was no point of going forward with the rest of the order.

I'm beyond how they treat their customers and the lack of professionalism I understand if you email somebody or call somebody a couple times for a week and they don't respond and then sending out the order but I didn't even get an email notifying me why was being given money back.

No offense to this company.... I will not be doing business with this company ever again in fact I will be notifying people ( even the bbb)not to go to this company either they had good prices I figured I'd give them another chance and I got screwed for it.

I do want to note that the first time they did make it right but I don't know how they're going to make the situation right at this point I can't mail back the movies because I already started watching some of them.
Unfortunately I'm in the process of moving and haven't had a chance to check the order but I did as soon as I saw that I was getting money refunded back to me.

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

My good experience at oldies

I have very good thing to say about oldies.They have rare movies for a reasonable price. Excellent customer service.And there web site is easy to use.I have using oldies since the 1990s.And they are still going.strong.Keep up the good work.

May 27, 2021
Unprompted review
Rated 3 out of 5 stars

Missing items

My name is Tony Bobet. On Friday, May 5, 2021. I have order three order from them. The order#5868038. I suppose to receive two DVD movie. I only received one DVD. The title movie is Showgirls NC-17. I suppose to receive two more items from them. One is In the Cut Director Uncut, item#XRI-2366D. The other items is CD from Richard Marx. If I don't get my items by two or five days I asking for a refund and I am going to change the rating star.

May 14, 2021
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look