Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... See more
Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... See more
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... See more
Company replied
Company details
Written by the company
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Contact info
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, United Kingdom
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4.1
Great
269 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceĺent product and service.
September 10, 2022
Advertisement
Delivery was quick
September 2, 2022
Great service.
September 1, 2022
Excellent service and product
Excellent service and product. Very pleased and would recommend Olectrical as a trusted seller
August 29, 2022
Advertisement
Appalling service, and total lack of knowledge about what their selling
Spent £600 on infrared heaters that they advertised and sold as outdoor heaters. Spent another £300 on having an electrician connect them to the consumer unit as required. Only to find out that these are not outdoor heaters (explained by Mirrorstone who manufacture the heaters) who then also told us that Olectrical are incorrectly advertising them.
After speaking to Olectrical, they admitted these should not have been advertised or sold as outdoor heaters, and they then offered us £100 discount or a refund if we can send them back as new with packaging (obviously not possible months after they were installed)
They have now refused to respond to our emails or calls and have ghosted us.
Terrible customer service, and a total lack of knowledge about the products they are selling for a not small fee.
July 26, 2022
Unprompted review
LED batons
After slight hiccup everything sorted within 24hrs brilliant service and great communication
July 19, 2022
Advertisement
Hi it is amazing I place order and…
Hi it is amazing I place order and next mid day in my hands. Brilliant service.
July 10, 2022
More than happy ,Excellent Company to…dealwith
More than happy ,Excellent Company to deal with
customer service excellent .
Will do business again ,many thanks
July 9, 2022
Ordered on the Monday and delivered on…
Ordered on the Monday and delivered on Tuesday (Aberdeenshire). Very efficient delivery service and other suppliers should follow this efficient service.
July 6, 2022
Advertisement
Excellent service
June 23, 2022
2ft LED Batten lights
2ft LED Batten lights. Quality better than expected. Best on price with communication and delivery first class. Would definitely recommend this company.
June 10, 2022
Advertisement
Terrible
Terrible, no customer services took my money now won't answer calls or emails . Avoid like the plauge. Update finally did get my money back
June 8, 2022
Unprompted review
Reply from Olectrical
Dear Mr. MCconnell, we are so sorry that you did not have a good experience with us. We are in the middle of change of management and we sincerely apologize for the lack of service you received. We can now confirm that the services are up and running and we assure you of the high quality of service now and in the future as well. We just hope you give us another chance to serve you.
Kind regards, Team Olectrical
Quick and honest service
June 6, 2022
Product is fine, DHL rubbish
Product is fine, but the promised next day delivery wasn’t next day and courier DHL left it in the open without ringing the bell even though we were in.
June 1, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.