Well my order arrived. Didn't take too long considering they travelled from China to Australia (regional country town). They fit my UK size 13 foot (XXL sock size) well. Feel good, was a little shock... See more
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Review summary
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Based on these reviews
These socks feel beautifully soft (45% alpaca, the rest synthetic) but that's where my positive experience ends. If you are a woman who takes a size 7 in UK, ignore their misleading guidance on what s... See more
Bought alpaca ankle socks to replace old Paco ones that I've had for years and very happy with. O&J ankle socks were at least an inch too short and poor grip so fall down and need pulling up. Won't be... See more
Alpaca socks were completely new to me so I just bought a few for my husband’s Christmas stocking filler. Now totally sold on them and bought for myself and my sons. They are so comfortable, warm, sup... See more
I purchased two pair of the Alpaca socks. Waited some time for them to arrive, then found out that there is more acrylic than alpaca product in the fabric. I paid over $30 each, and it is a complete... See more
Company replied
Terrible customer service when they cannot explain clearly the buy 2 get one free, total ripoff. It said very clear on order buy 2 get one free, but no that’s not how it works. These are also made in... See more
I purchased one of their advertised deals. Buy four get four free. I thought what a great deal for Alpaca socks... Delivery time was quite good considering it came to Australia from New Zealand,... See more
Company replied
These socks were marketed as tougher than merino with a 90 day comfort guarantee. Neither claim is true. I have merino socks that are a couple years old with no issues. When I contacted the company af... See more
Company replied
I ordered Alpaca socks from this company as they advertised that they were selling an Alpaca product from New Zealand. I received the socks and the tag said 45% Alpaca with 55% acylic and nylon. T... See more
Company replied
Best customer service ever. I ordered socks and there was a delivery problem at my end (not any fault of Olive and Jet!). I was given a second delivery with an extra free pair and I was impressed. Th... See more
I was looking for wool socks to wear on the Camino Frances in May. Everyone was talking merino; then, I found Olive and Jet and learned about alpaca wool! The socks are well structured to stay in p... See more
These extraordinary socks have changed my sock drawer for the better! I was initially a little dubious of their claims but, if anything, they have understated them! These are warm and comfortable, ant... See more
Have bought a dozen pairs both in black and gray, and they are now my go to daily wear, soft warm and comfortable. Will be getting more once they release more colours.
I love these! Bought few months back for Christmas presents. My brother loved them so much I've ordered more for his birthday. My job role means I'm on my feet for 7-8 hours and I have to say the soc... See more
I ordered the “buy 4 get 4 free” deal for myself (ankle socks) and they are so soft and warm! I ordered the same special for my husband (calf high) and he loves them also. We had 1 sock that had a sma... See more
Best socks ever!! So very comfortable and I can wear them more than once without washing in between. Sock draw now full of Olive and Jet Marino wool socks… all my old ones are away to the charity shop... See more
Was looking forward to receiving this great product, which when I did receive my socks I have to say they are so comfortable, just as well I purchase a pair for each day of the week.
My wife bought me 2 pair of these socks and HOLY COW, They are the ONLY socks that i can wear in the winter that don't leave my feet a soaking mess. I've tried Merino wool, thermal socks, NOTHING... See more
As a former marathon runner, now as a senior walker, I have neuropathy in both feet and ankles. I have tried every kind of socks but they all felt like course sandpaper until I found Olive & Jet. I ha... See more
These socks are lovely. I was very unsure about the company to begin with due to the fact it took so long to receive them. I did email them and was 100% guaranteed that they were legitimate. I’m v... See more
Company details
Written by the company
The softest, driest, most comfortable socks you've ever worn. Olive & Jet harnesses the natural magic of alpaca fibre — incredibly soft, naturally moisture-wicking, and temperature-regulating in a way synthetic fibres simply can't match. Feel the difference.
Contact info
New Zealand
- support@oliveandjet.com
- oliveandjet.com
3.5
Average
25 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Misleading Advertising and Product
I ordered Alpaca socks from this company as they advertised that they were selling an Alpaca product from New Zealand. I received the socks and the tag said 45% Alpaca with 55% acylic and nylon. They were also made in China. I tried one on and my feet instantly felt claustrophobic. This tells me that the composition of the socks was more synthetic than natural. I contacted the to return and they said we'll give you 35% off to keep them. I looked at the postage cost to send them back and it was almost the exact same price they offered off so I knew this was a grift. They make money by keeping the difference etc. The socks probably cost $3 and they profit by the $60 they keep etc. Do not buy from this fraudulent company. They mislead you and you'll be unhappy.
After reading the company's response on Mar. 18, 2026 I would like to add that I have replied to them with these same unhappy comments when they sent me a review after my purchase. I have not yet received a reply? Also, if you go to their web page or look at their advertising, you'll not find any mention of China, but you'll be left with the impression that the socks are from New Zealand and you won't find any mention of a blended Alpaca sock made with acrylic and polyester. That's only apparent once you buy the socks and you read the label. I would appreciate an opportunity to resolve these complaints with the option to receive a full refund including postage.
March 11, 2026
Unprompted review
Reply from Oliveandjet
Hi Lucielle,
We're saddened to read this, and we want to respond honestly and openly.
Our socks are made from 45% Alpaca Fibre, 45% Nylon, and 10% Spandex — a blend that's clearly listed on our product pages and on the tag you received. We understand the disappointment if you were expecting a higher alpaca content, but this is the same approach taken by respected natural fibre brands like Icebreaker, Macpac, and Kathmandu. Alpaca on its own lacks the stretch and durability required for a sock built for real, everyday use. The blend is a deliberate quality decision, not a deceptive one.
On manufacturing: yes, our socks are produced in China — as is the vast majority of the global apparel industry, including many premium and heritage brands. Olive & Jet was born in New Zealand, and that's where our story, our values, and our team are rooted. We chose our Shanghai manufacturing partner deliberately — they are an absolutely world-class facility that works with some of the biggest brand names in the industry and have more experience producing alpaca socks than arguably any other manufacturer in the world. We wanted to work with the best, and we believe we have. As a fast-growing brand now expanding into international markets, we're covering express shipping routes out of Shanghai with an average delivery window of 6–7 days — and we're transparent about that.
The 35% refund offer was a genuine gesture of goodwill — we'd rather find a solution than leave a customer unhappy. We understand the return postage felt like it offset that, and we hear that frustration. But the intent was never anything other than to do right by you.
Calling us fraudulent is a serious claim, and one we respectfully but firmly reject. We are a small, fast-growing brand that started in New Zealand and is now serving customers across the world. We care deeply about the trust our customers place in us.
If you'd like to resolve this properly, please reach out at support@oliveandjet.com — we'll make it right, quickly and without fuss.
The Olive & Jet Team
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Very disappointing purchase experience..
These socks feel beautifully soft (45% alpaca, the rest synthetic) but that's where my positive experience ends. If you are a woman who takes a size 7 in UK, ignore their misleading guidance on what size sock to buy and get a L, NOT XL. The XL bunch up in my boots and because they're too big, they rub and make my feet sore. They also have a loose leg fitting. I bought the crew socks so that I wouldn't show any leg when I'm wearing my 'ankle-grazer' trousers in Winter but they just fall down, so I'm showing my legs anyway! The company owner told me to return them for an exchange but at MY expense (postage to New Zealand!), even though their sales ad told me to buy a size XL, which was wrong information. Not wanting to pay hefty postal charges, they offered to make amends by giving me a small refund but they still don't understand that a small refund for socks I can't wear is pointless and these socks aren't cheap, even when on special offer, so a total waste of money (I purchased 8 pairs).
February 20, 2026
Unprompted review
Arriving efficiency OS...A lot to prove at $$.
Well my order arrived. Didn't take too long considering they travelled from China to Australia (regional country town). They fit my UK size 13 foot (XXL sock size) well. Feel good, was a little shocked they are only 45% Alpaca and 55% synthetic (4 different variants).
We will have to wait and see how they test the daily work day in the work boots, 5 days a week? I bought the bulk pack (pay 4 get 4 free, with a first time customer discount) working out at $17 per pair. So they have a lot to prove....
February 28, 2026
Unprompted review
These socks are lovely.
These socks are lovely.
I was very unsure about the company to begin with due to the fact it took so long to receive them. I did email them and was 100% guaranteed that they were legitimate.
I’m very pleased with the quality and feel of the socks.
I generally buy bridgedale and thought I’d give them a go, I haven’t washed them yet(got 3 pairs) so can’t say how they will come out.
I can’t see any reason to mistrust the company. My partner is very fussy about socks and drives me nuts, he likes them for the softness and feel.
February 14, 2026
Unprompted review
Best customer service ever !
Best customer service ever. I ordered socks and there was a delivery problem at my end (not any fault of Olive and Jet!). I was given a second delivery with an extra free pair and I was impressed. This is excellent and I really appreciated their offer. Best socks ever! Cosy, warm, soft, easy to put on. And even better, warm
feet. I highly recommend! They wash well retaining shape and size!
February 7, 2026
Unprompted review
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