The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more
I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more
Company replied
Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more
Company replied
Company details
Information provided by various external sources
Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
Contact info
Unit F, Davis Rd Industrial Park, KT91TQ, Chessington, United Kingdom
- 020 8974 0110
- askus@oliverbonas.com
- oliverbonas.com
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not yet received my order
Have not yet received my order! Fault of the courier Evri who are rubbish here in Cornwall! Had I known OB used Evri I would not have placed the order!
August 30, 2026
Unprompted review
Reply from Oliver Bonas
Hi Mrs J Pomfret,
We're sorry to hear that you haven't received your order, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
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Unfortunately my order has not arrived
Unfortunately my order has not arrived. I had arranged for it to be delivered to one of your pick up points but it still hasn’t arrived. I’m sorry for the negative feedback.
September 6, 2026
Unprompted review
Reply from Oliver Bonas
Hi Coral,
We're sorry to hear that your parcel hasn't arrived, this is frustrating & should not have happened.
Let’s get some details over to our Customer Service Team so they can look into this for you - follow the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
I don’t normally leave feedback but…
I don’t normally leave feedback but credit where credit is due. It was then end of the working day on a busy Saturday in London (Tottenham Court Road store) and I couldn’t find a cushion cover I’d been lusting after and wanted to see the colour of it in the flesh. I asked the store assistant (a lovley helpful blonde young lady)for help. She checked stock and said there should be one out back in the depths of the stock room and returned back with one for me to look at. Made my day. Beautiful product. Great quality but more to the point. Great customer service in a world that would normally say “order it online”
September 5, 2026
Unprompted review
Reply from Oliver Bonas
Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.
I can't comment on the product as it…
I can't comment on the product as it was never received.
Unfortunately OB use EVRI - had I known this I would never have ordered. EVRI constantly 'lose' parcels when delivering in my area. Yes I'll get my money back in 3-5 days time but that's hardly the point. If OB continue to use EVRI I won't be ordering again.
September 4, 2026
Unprompted review
Reply from Oliver Bonas
Hi Pamela,
We're sorry to hear that you haven't received your parcel, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Lovely staff
Easy ordering. Quick delivery. Very helpful staff dealing with my collection
September 5, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
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I love the shopping experience, pity about returns
I love the shopping experience, but the fact that I cannot return items via my partner who works next door to the shop is a slight disappointment. I have sent him with my phone (as used Apple Pay) today and it was refused. This seems like a different to approach to other stores and I'm sure if I sent returns with my sister the staff would not ask for ID. Some clarity about this would be helpful and an alternative way made available should some be unable to be the store with their card in person.
September 5, 2026
Unprompted review
Reply from Oliver Bonas
Hi Jennifer,
Thank you for your review about your returns experience.
In order to process a refund for something in one of our stores, the card holder & the original payment card used do need to be present. However, we're sorry this was not made clear & no alternative was offered, thank you for your feedback. We will make sure this is passed onto our relevant team to review.
Thanks,
Team OB
Awful service
Awful service! Ordered on a Thursday and paid extra for a Saturday delivery. The item didn’t arrive and no communication or apology email received. Definitely wouldn’t recommend 🙁
September 5, 2026
Unprompted review
Reply from Oliver Bonas
Hi Tammy,
We're sorry to hear that your order has not arrived under Saturday delivery, this is frustrating & this should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Why are you poisoning us OLIVER BONAS???
Why are you poisoning us OLIVER BONAS??? I have just done a LEAD test on a mug I bought from your shop and it came up DARK PURPLE!!!
September 4, 2026
Unprompted review
Reply from Oliver Bonas
Hi Maggie,
We're sorry to hear about this and appreciate you bringing it to our attention. Product safety is something we take very seriously and we'd like to investigate this further.
If you could get in touch with our Customer Services Team via the link below to confirm what mug this was & we can get this looked into.
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Excellent service as always
Extremely fast despatch and delivery as usual. Lovely quality item packaged effectively and sustainably.
August 30, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
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Love it ❤️
Received very promptly after ordering. Happy with the bag.
September 1, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Let down by Evri delivery.
Let down by Evri delivery.
Ordered before 8am Saturday and it’s now Thursday afternoon and parcel is not yet available for collection from Evri pick up location. Update from Evri that they were unable to deliver yesterday.
Hopefully I’ll get some good news later this afternoon.
September 3, 2026
Unprompted review
Reply from Oliver Bonas
Really sorry for the delay here, could you reach out to askus@oliverbonas.com so we can take a look? Team OB
No problem with the order
No problem with the order. Arrived within the week as stated with choice of delivery.Clothes were nicely wrapped up. Very happy with the whole experience. Thankyou
September 3, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
My delivery is still sat at an Evri…
I’m so excited for my purchases but my delivery is still sat at an Evri depot - maybe change logistics company
September 2, 2026
Unprompted review
Reply from Oliver Bonas
Hi DC,
We're sorry to hear that you haven't received your order yet, this should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
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Easy to order
Easy to order
Good selection of merchandise
I choose 4 items 3 of which I'll keep
Really like the retro/vintage style & colours
August 27, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Perfect!!
I found a wonderful shirt in the sale which amazingly was in my size! It arrived with in a couple of days of ordering which was very impressive!!
August 27, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Goods received package well and good…
Goods received package well and good quality. Delivered on time
August 28, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Top quality
You can always guarantee quality from Oliver Bonas along with very prompt delivery. Very pleased as usual
September 1, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
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Super and love the clothes
September 1, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Easy online shopping and swift delivery
Easy online shopping and swift delivery
September 2, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Will order again!
Website user friendly. Placed order easily. Quick delivery. Item beautifully packaged. Very happy!
August 27, 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
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