Oliver Spencer Reviews 

768
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company, consistently demonstrating a remarkable level of overall satisfaction. Customers frequently praise the exceptional quality of the garments, noting that the fabrics, design, and overall construction are always top-notch and durable. Consumers also appreciate the fast and efficient shipping service, alongside beautifully wrapped packages that make online purchasing feel like a truly special treat. Buyers often mention that the online ordering process is smooth, with accurate sizing guides and helpful support teams ready to assist. However, some people mentioned that delivery could sometimes be unexpectedly slow or delayed during transit. A few consumers also noted minor issues with item sizing or occasional product defects upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the excellent quality,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel premium, the tailoring is... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and are... See more

User experience

Customers had positive experiences with user experience, noting that ordering online was simple and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

High quality products with a smart casual, modern vibe. More on the pricey side, however, but in this world you ought to charge for what your product is worth. The other highlight is that there is an... See more

Rated 5 out of 5 stars

I used to buy a lot of clothes from Nigel Hall's shops but since he stopped trading it has been a relief and joy to discover Oliver Spencer. My entire wardrobe is being taken over by jumpers, jackets... See more

Rated 5 out of 5 stars

Order 2 pairs of Oliver Spencer Fishtail Trousers. Well-packaged, quick delivery. I buy a couple of pairs of these every few years, and they continue to deliver each time. Great fit and quality.

Rated 5 out of 5 stars

Excellent quality goods. At this point I buy shirts almost exclusively from Oliver Spencer - I really don’t think there’s anyone better.


Company details

  1. Fashion Designer
  2. also in
  3. Men's Clothing Store

Information provided by various external sources

Mens designer clothes. Modern fits with classic quality construction. Designed in London by Oliver Spencer and made in England and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(768)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality shirts, excellent delivery and returns policy

I have ordered shirts from Oliver Spencer for several years now. They are of excellent quality and look fantastic.

Special mention of their fantastic delivery and returns policy: I was able to return a shirt in the supplied envelope and swap for another one at no extra cost.

I will certainly keep buying shirts from them in future years.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Fits perfectly, exactly as seen online

I bought a shirt and two jumpers. All fitted really well, were exactly as shown online, and the Lambs Conduit shop stored the items for two weeks until I could pick them up. The assistants in the shop were excellent when I picked up as well.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Exchange process failed

I made an exchange and the new item was in stock. A week later I was sent a refund instead. Poor stock control and customer focus.

August 11, 2025
Unprompted review
Oliver Spencer logo

Reply from Oliver Spencer

Dear Clive,

Thank you so much for taking the time to give us your feedback. We're sorry for the frustration caused.

We completely understand your disappointment. While the replacement item was showing as in stock when your exchange was requested, we’re unfortunately unable to reserve stock until the original item has been received and processed by our returns team. In this case, the item sold out before we could complete the exchange, and a refund was issued instead.

We’re reviewing how we communicate this more clearly, and we appreciate you bringing it to our attention.

If there’s anything further we can do to assist, please don’t hesitate to reach out.

Best regards,

OS Team

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Rated 2 out of 5 stars

the draw string on the blue terry…

the draw string on the blue terry towelling shorts has disappeared into the seam rendering it useless - this is a common issue with manufacturers that in my view could easily be solved by perhaps a toggle large knot - but it is VERY annoying. The other items were only average

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Great stock

Great stock, easy ordering, prompt and free delivery (over threshold), and free returns.
Altogether a great experience

July 2, 2025
Unprompted review

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