Oliver Spencer Reviews 

768
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company, consistently demonstrating a remarkable level of overall satisfaction. Customers frequently praise the exceptional quality of the garments, noting that the fabrics, design, and overall construction are always top-notch and durable. Consumers also appreciate the fast and efficient shipping service, alongside beautifully wrapped packages that make online purchasing feel like a truly special treat. Buyers often mention that the online ordering process is smooth, with accurate sizing guides and helpful support teams ready to assist. However, some people mentioned that delivery could sometimes be unexpectedly slow or delayed during transit. A few consumers also noted minor issues with item sizing or occasional product defects upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the excellent quality,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel premium, the tailoring is... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and are... See more

User experience

Customers had positive experiences with user experience, noting that ordering online was simple and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

High quality products with a smart casual, modern vibe. More on the pricey side, however, but in this world you ought to charge for what your product is worth. The other highlight is that there is an... See more

Rated 5 out of 5 stars

I used to buy a lot of clothes from Nigel Hall's shops but since he stopped trading it has been a relief and joy to discover Oliver Spencer. My entire wardrobe is being taken over by jumpers, jackets... See more

Rated 5 out of 5 stars

Order 2 pairs of Oliver Spencer Fishtail Trousers. Well-packaged, quick delivery. I buy a couple of pairs of these every few years, and they continue to deliver each time. Great fit and quality.

Rated 5 out of 5 stars

Excellent quality goods. At this point I buy shirts almost exclusively from Oliver Spencer - I really don’t think there’s anyone better.


Company details

  1. Fashion Designer
  2. also in
  3. Men's Clothing Store

Information provided by various external sources

Mens designer clothes. Modern fits with classic quality construction. Designed in London by Oliver Spencer and made in England and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(768)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a friendly welcome and nice…

Always a friendly welcome and nice atmosphere in the stores. Some higher end stores can be a bit ‘stuffy’ but definitely not Oliver Spencer.
Loving my new clothes, as always excellent quality and look fab!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Indigo-dyed jacket

Bought a lovely indigo-dyed jacket in-store. A great customer experience and a beautiful piece! The perfect balance between casual and put-together I was looking for to wear in London.

April 12, 2025
Unprompted review
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Rated 4 out of 5 stars

Oliver Spencer offers great quality…

Oliver Spencer offers great quality products and excellent service. Bought shoes and clothing that fit well and are true to the photos. Delivery is quick, packaging secure, and staff helpful when needed. Prices are reasonable too. One minor issue with size filtering online, but overall, highly recommend them!

March 12, 2025
Unprompted review
Rated 2 out of 5 stars

Missing Items

Order confirmed. Delay in shipping. I called and was told all items in stock, no issues. Order was missing 3 items due to ‘stock issues’. Disappointing. Very.

March 7, 2025
Unprompted review
Oliver Spencer logo

Reply from Oliver Spencer

Dear Lee,

We're so sorry to hear that there was a delay in shipping out your order, this is not the high levels of service that we aim for.

So our customer care team can help support you with this, please drop us an email at info@oliverspencer.co.uk

Thank you,

Team OS

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Rated 5 out of 5 stars

Shirt

I ordered a shirt. Lovely material and perfect fit. The details on the shirt make it a thing of beauty. I am a medium and ordered a 15.5.

March 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Flawless

The simplicity of the online shopping experience, especially the fine details of showing the price in my local currency, including the shipping, tax, and customs duties.

The wonderful staff that responded quickly and answered all my questions with enthusiasm. The lovely lady that offered me a special promo code as a goodwill gesture.

The flawless delivery through DHL and the convenience to collect my parcel from a Service Point location.

Overall, a top notch customer service experience from start to finish. Thank you very much. I'm very fortunate with my career progression and plan on adding to my Oliver Spencer collection.

February 17, 2025
Unprompted review

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