Olivia Jewelry Reviews 

1,003
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 555 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the beautiful appearance and quality of the jewelry, often finding products gorgeous and well-made. Reviewers also found the ordering process simple and praised customer service for being responsive and helpful with inquiries or replacements. However, some customers frequently experienced significant delivery delays, with items arriving much later than expected or after special occasions. A few also noted inconsistent product quality and descriptions, citing items smaller than pictured, cheap-looking materials, or hard-to-read engravings. Some reviewers reported dissatisfaction with customer service, mentioning unhelpful responses or unfulfilled promises for replacements and returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the fantastic quality, durability, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the easy ordering process and expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing dissatisfaction over... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more


Company details

  1. Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,003)

542 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautifull necklace

The necklace arrived just as promised. Exactly as I had hoped it would be like. Beautifully presented in the box. Look so good when I opened it. Would highly recommend Olivia jewelry. Great experience overall.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

The choosing was so hard

The choosing was so hard. There were so many awesome choices. My necklace is for myself and my second one is for my Daughter in Law.
I love my necklace so much I ordered another with my granddaughter’s names on them and some bracelets. They got to me quickly.
I highly recommend Olivia jewelry.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

The jewellery survive Hong Kongs heat!!✨✨🩷Love it

So its my first time buying Olivia Jewellery. And i have been wearing them everywhere! They survive Hong Kong’s humidity! Cause jewellery will tarnish easily here (too humid here) but i have been wearing them for weeks now, and they dont tarnish at all! Still so bling and shiny✨ would 100% recommend

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly presented gift box

Once I had ordered the bracelet I was kept fully informed on the progress of my order. Prep, dispatched and expected delivery. Package was delivered during the expected time slot. Packaging was perfect for the bracelet. The gift box is very stylish, it will make a wonderful gift.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I bought 2 birthstone and signature necklaces. Both are beautiful. Just as described and I received them faster than expected. I will definitely order from this seller again.

June 30, 2026
Unprompted review
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Rated 3 out of 5 stars

The order took a long time to arrive

The order took a long time to arrive, with multiple emails.
It was a special gift for a 60th birthday, that I missed giving. Delivery time was not as I thought.
The item is beautiful though, glad I ordered 1 for me too.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic experience!

Purchased several personalized necklaces for a group gift after receiving one as a gift myself. All of us get so many compliments on them, and the quality and price are just right. I have three more coming and can’t wait to buy more.

June 17, 2026
Unprompted review
Rated 2 out of 5 stars

Took an absolute age for the necklace…

Took an absolute age for the necklace to arrive. Had to chase for it to be produced. Then constantly chase for a shipping date. At every occasion support was courteous but unhelpful. Useless really. A really disappointing experience given it was ordered as a gift for a special occasion and was late by about 2.5 weeks. Quality of the product was fine. But the whole experience tarnished this.

June 12, 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

Hi Eddie,

I'm sorry your necklace arrived late, especially as it was meant to be a gift for a special occasion. Having to chase both the production and the shipping is not the experience we want anyone to have, and staying courteous counts for little if we didn't actually get your order moving for you. I'm glad the necklace itself was good on quality, though I understand the wait overshadowed that. I'd genuinely like to make up for the delay, so please email support@oliviajewelry.com for the attention of a manager and I'll see what we can do to put it right. Thank you for being fair in your feedback.

Rated 5 out of 5 stars

I was a bit oh no what have I done is…

I was a bit oh no what have I done is this a big mistake was very skeptical after I placed my order but no absolutely perfect looks great haven't taken the item off since I recieved it I purchased personalised birthstone necklace and a personalised tennis bracelet im extremely happy 😊

June 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Waited a month for delivery!

Waited a month for delivery!
But customer service consistently kept me updated on my 4 items,the name diamond tennis chain ordered for my daughter ,granddaughters and myself which I am extremely happy with 😃

June 30, 2026
Unprompted review
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