Olivia Jewelry Reviews 

1,003
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 562 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's beauty and quality, often finding items match descriptions well. People found the ordering process simple and appreciated good communication. Some reviewers experienced quick delivery and positive customer service interactions, including effective aftercare and replacements. However, some people were dissatisfied with product quality, noting items were smaller than expected, looked cheap, or had durability issues like clasps breaking or gems falling out. Delivery delays were a common concern, with many experiencing long waits, especially for holiday gifts. Additionally, some customers reported unhelpful support, unfulfilled promises for replacements or credits, and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and design, with many customers expressing... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction, praising... See more

Order

Consumers find order to be ambiguous, with many reviewers praising the easy and simple ordering process and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery and smooth... See more

Customer service

Users describe ambiguous interactions with customer service, with many expressing disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,003)

542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

My first time ordering you make it hard…

My first time ordering you make it hard to decide what I want all your jewelry is beautiful I can’t wait to get my items I bought for my daughter birthday and a bracelet for myself I will be making a review once I receive it. Thank you 😊

May 28, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY ON THIS CHEAP…

DO NOT WASTE YOUR MONEY ON THIS CHEAP COMPANY

Their return policy is a joke and will cost you more money

This is what they sent me:
Regarding the Beaded Birthstone Cross Charm Bracelet, we are very sorry to hear that it did not meet your expectations. We certainly never want our customers to feel disappointed with their purchase.

To help resolve this, we can offer you the following options:

Option A: Return for Refund
You may return the bracelet to our US or Australia warehouse. Once received, we can process a refund minus a 15% restocking fee. Return shipping costs would be the customer’s responsibility.

Option B: Keep the Bracelet and Receive Full Store Credit
You may keep the bracelet and we will issue you full store credit for its value. No return would be required.

UPDATE
After i sent a complaint email expressing my dissatisfaction at the quality of
the jewellery & at the options to obtain a refund Olivia Jewellery have now apologised & issued a full refund for the 2 bracelets.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery

Have ordered my name necklace and one with my birthstone too for a special occasion
Look 👀 gorgeous and beautiful so hope when they come do represent that as got from Facebook

Ordered them through SHOP to be able to track fingers crossed I love them

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Angelie was so kind and reassured me…

Angelie was so kind and reassured me that my broken bracelet would be promptly replaced. I was mailed a new bracelet quickly and appreciate the excellent customer service.
Thanks again

May 20, 2026
Unprompted review
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