I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more
Company replied
Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more
Company replied
With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
About Olivia's
Written by the company
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowContact info
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , United Kingdom
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dangerous toxic products and poor customer service
Ordered two Carmel bedside tables that arrived absolutely stinking of noxious chemicals. I had to drive the packaging to the skip wearing a mask and with my windows open it was so bad.
After 3 weeks of trying charcoal bags, baking soda, ground coffee, airing them outside for days etc - nothing helped - there is clearly a manufacturing problem with this product and they have been finished incorrectly with a possibly noxious or even carcinogenic chemicals that caused us throat symptoms and headaches when sleeping next to them. We also have a newborn and so had to remove the bedside tables from our room. The smell is way beyond the usual new furniture smell - it has not faded and seems highly toxic.
I tried to return them but they said I was responsible for packaging them despite them weighing over 20kg each and needing professional grade strength packaging and reinforced cardboard and moulded foam that I would not even know where to source. And then they said I would be responsible for any damage during the return despite them booking the courier. It’s truly baffling that they would try to make their customer responsible for their own courier’s failings. They could choose to insure them with their courier but instead they would rather try to catch out their own customers.
I’m now stuck with over £700 of furniture that I cannot sleep next to because of how horrendous they smell and possibly dangerous to ours and our newborns health, and the company refusing to supply the packaging to return them, or insure them adequately.
Both points are in direct contradiction to the Consumer Rights Act, which says a company cannot cause a consumer inconvenience in a return process nor force them to be responsible for packaging.
Sneaky company with no morals selling low quality and dangerous products that should be avoided at all costs.
February 23, 2026
Unprompted review
Reply from Olivia's
Hi Alex,
We’re really sorry to hear how unhappy you are with your experience, and we do take concerns like this seriously, especially where health and safety are mentioned.
When you first contacted us about the odour, we responded promptly and offered to arrange a collection of the items so they could be returned to us and inspected. As this type of issue cannot be assessed accurately via photos or videos, a physical inspection is a necessary step for us to investigate and proceed with a refund or resolution. This is standard practice, so we can verify the fault and take appropriate action with our manufacturer if needed.
You declined this collection and instead chose to open a chargeback with your bank. Once a chargeback is initiated, the case is handled directly by the bank, and we are unable to proceed with our usual returns process until a decision has been made. This is outside of our control.
Regarding packaging, we understand that returning large items can feel inconvenient. However, items do need to be adequately packaged to prevent damage in transit, as couriers will not accept or safely transport unprotected furniture. This is to ensure that items are returned in a condition suitable for inspection.
That said, our intention was never to make the process difficult; we offered to arrange the collection for you to try and resolve the matter as smoothly as possible.
We do not take lightly any suggestion that our products are unsafe. If the items had been returned to us, we would have prioritised inspecting them and addressing any verified manufacturing issues directly.
We remain committed to resolving issues fairly and within the proper process, and we’re sorry that, in this case, we were unable to move forward due to the chargeback route being taken.
Olivia's
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Excellent customer service!
Excellent customer service!
I ordered a 3-seat sofa and unfortunately we were unable to get it up the stairs and elevator in my flat. However, Melissa from customer support was super helpful - they took the sofa back, issued me a refund and I ordered the 2-seat sofa which is perfect :) They were also super quick to reply.
April 27, 2026
Unprompted review
Reply from Olivia's
Hey Elsa,
Thank you so much for your lovely review 😊
We’re sorry the original sofa didn’t quite work for your space, but we’re so pleased Melissa was able to help get everything resolved quickly and smoothly for you. It’s great to hear the 2-seat sofa is the perfect fit ✨
We really appreciate your kind words and support!
Olivia's
Would recommend them to others!
Libby has been a great contact, quickly responds to queries and providing us quotes for our project.
everything we required they were able to provide.
would recommend them to others and our future projects
April 27, 2026
Unprompted review
Reply from Olivia's
Hey Colin,
Thank you so much for your lovely feedback 😊
We’re delighted to hear Libby has been so helpful throughout your project, providing quick responses and support with your quotations. It’s great to know we could supply everything you needed, and we really appreciate your recommendation and continued support for future projects ✨
Olivia's
I have had a number of products from…
I have had a number of products from Olivia’s - the quality and style are superb. Each piece feels thoughtfully designed for practicality and real style. The delivery dates are clear. I love how the products fit into my home and i feel they fit with my creativity. Subtle decorative touches to standout pieces visitors have commented on the accent chairs regarding design and comfort, I like most that the products feel unique and just add a personality to my home.I have had a number of products and will continue to shop here. They also do good sales!
April 6, 2026
Unprompted review
Reply from Olivia's
Hey Jill,
Thank you so much for such an amazing review 🌟
It’s wonderful to hear how much you’ve loved the quality, style, and uniqueness of Olivia’s pieces over time. We’re especially pleased to know the furniture has brought personality and creativity into your home, and that even your visitors have noticed the comfort and design of the accent chairs 😊
Your continued support means so much to us, and we look forward to helping you find more pieces you love in the future ✨
Olivia's
Easy to find the nested tables that I …
Easy to find the nested tables that I wanted also easy to order
April 24, 2026
Unprompted review
Reply from Olivia's
Hey Teresa,
Thank you for your lovely feedback 😊
We’re so pleased you found the perfect nested tables and that the ordering process was nice and easy too ✨
We hope you love them in your home!
Olivia's
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beautiful mirror
I bought a beautiful mirror. Arrived very well packaged and is stunning. I’m absolutely delighted with it.
April 23, 2026
Unprompted review
Reply from Olivia's
Hi Bryony,
Thank you for your lovely review ✨
We’re so pleased to hear your mirror arrived safely and that you’re absolutely delighted with it 😊
We hope it looks perfect in your home!
Olivia's
They helped me with my purchase
They helped me with my purchase, and were very responsive!
April 15, 2026
Unprompted review
Reply from Olivia's
Hey Maria,
Thank you for your lovely feedback 😊
We’re so pleased we could help with your purchase and that you found our team responsive throughout.
We really appreciate your support ✨
Olivia's
Questionable Build Quality
Service was good, had a query that was answered promptly. Furniture arrived within timescale.
However, a cabinet door does not fully close as the design would dictate. Possibly because a door is slightly warped. Only 3 stars because of the questionable build and quality control processes.
April 10, 2026
Unprompted review
Reply from Olivia's
Hi Jonathan,
Thank you for your review. We really appreciate your kind comments about our service and that your query was handled promptly, as well as your order arriving within the expected timescale.
We’re very sorry to hear about the issue with the cabinet door not closing properly. This certainly isn’t the level of quality we aim to deliver, and we understand how frustrating this must be. So we can look into this for you and get it resolved as quickly as possible, please could you contact our Customer Service team with your order details and a photo or short video of the issue? We’ll be able to assess this and arrange the most appropriate solution for you.
Thank you again for your feedback - it’s invaluable in helping us improve both our products and quality control processes.
Olivia's
Marble side table
Updating my review, although delivery was longer than I had anticipated, the table was was worth waiting for.
April 14, 2026
Unprompted review
Reply from Olivia's
Hey Amanda,
Thank you for updating your review 😊
We really appreciate your patience while waiting for your order, and we’re so pleased to hear the table was worth it in the end ✨
We hope you love it in your home for years to come!
Olivia's
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I would prefer clearer information re delivery dates
I would prefer clearer information on delivery dates as it said on website available by end July but when I ordered it said delivery in 4-10 days.
March 20, 2026
Unprompted review
Reply from Olivia's
Hi Louise,
We’re sorry to hear about this and completely understand your concerns.
Some of the items we sell are on a pre-order basis. In these cases, the date shown “available by the end of July” refers to when we expect the item back in stock, and the delivery timeframe applies from that point onward.
If you would like an update on your specific order, please contact our customer service team, and they will be happy to assist.
Olivia's
Incredibly overpriced for low quality…
Incredibly overpriced for low quality products. Expensive marketing and website to cover poor quality. Ordered the Lyon drawers and they look cheap and like fake wood with that plastic sheen on top.
April 12, 2026
Unprompted review
Reply from Olivia's
Hi Lilly,
We’re really sorry to hear that you’re disappointed with your purchase.
We always aim to provide high-quality pieces that match both the product description and imagery on our website, so it’s disappointing to hear that the finish hasn’t met your expectations.
If you’re unhappy with the item, please reach out to our customer support team with your order details.
We appreciate your feedback, as it helps us continue to improve both our product range and how we present items online.
Olivia's
customer support experience
I contacted customer support about a pre order item. My enquiry was dealt with promptly and efficiently with a pre order form sent and an estimated delivery date. Looking forward to receiving my new bed !!
March 31, 2026
Unprompted review
Reply from Olivia's
Hey Lorraine,
Thank you for your lovely review 😊
We’re so pleased to hear your enquiry was handled quickly and efficiently by our Customer Support team. We hope the wait for your new bed flies by and that you absolutely love it when it arrives ✨
Olivia's
A great selection of quality products
A great selection of quality products - and I found what I was looking for at a more competitive price than my local store
April 5, 2026
Unprompted review
Reply from Olivia's
Hey,
Thank you for your lovely review 🌟
We’re so pleased you found exactly what you were looking for and at a great price too 😊 It’s wonderful to hear you enjoyed our range of quality products.
We really appreciate your support!
Olivia's
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Liked what we saw
Liked what we saw, and the price was very competitive.
April 1, 2026
Unprompted review
Reply from Olivia's
Hey Jennifer,
Thank you for your lovely feedback 😊
We’re so pleased to hear you found something you loved and that our pricing was competitive too ✨
We really appreciate your support and hope you enjoy your purchase!
Olivia's
No customer service and damaged and poor quality items, seconds?
I’ve left a review but wanted to update it. The company suggested we contact their customer support team (a misnomer?) about our concerns and we sent pictures and a long explanation. That was 12 March. It’s 4 April and we’ve had no response..Yes, it was 6 weeks after delivery but we’d been on a long holiday. The mirror has large scratches right in the middle (how does that happen, particularly given the amount of padding around it for delivery?). Dutch Bone who made the furniture ( which included two sideboards) says on their site about their craftsmanship. The doors on the cupboard are different thicknesses and sizes! I think craftsmanship isn’t the word. I simply wish I’d never taken advantage of the sale Olivia’s offered.
Nearly two weeks ago they asked me YET AGAIN for my order number. It feels like they’re doing it to present as responding whereas nothing is happening. They simply don’t care about quality products or their customers.
March 11, 2026
Unprompted review
Brilliant company
The shopping experience was fantastic, the website has such a vast range of products for every style. The product pages are so user friendly with all the information you need and a selection of photos to enable you to visualize the items and imagine how they would work in your home. Would definitely recommend!
March 30, 2026
Unprompted review
Reply from Olivia's
Hey Fiona,
Thank you for such an amazing review 🌟
We’re delighted to hear you enjoyed the shopping experience and found the website easy to use and inspiring while browsing our collections. It’s great to know the product pages and imagery helped you picture the pieces in your home 😊
We really appreciate the recommendation and hope to see you again soon!
Olivia's
Shopping experience was great
Shopping experience was great, the website is beautifully set out with great images to showcase the products. I very much look forward to receiving my order.
March 31, 2026
Unprompted review
Reply from Olivia's
Hey!
Thank you for your wonderful review 🤍
We’re so pleased to hear you enjoyed shopping with us and loved the layout and imagery on our website. We hope you absolutely love your order when it arrives ✨
Olivia's
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Lovely items great website easy to order
Lovely items great website easy to order
March 29, 2026
Unprompted review
Reply from Olivia's
Hey Jaz,
Thank you for the lovely review ✨
We’re so happy to hear you loved the items and found the website easy to use and order from 😊 We really appreciate your support!
Olivia's
Great service and products
March 31, 2026
Unprompted review
Reply from Olivia's
Hey Rhian,
Thank you for your lovely feedback 🌟
We’re so pleased to hear you’re happy with both our service and products. We really appreciate your support 😊
Olivia's
Cushions…
Ordered some cushions which arrived mush sooner than anticipated, beautiful quality too. Thank you,
March 23, 2026
Unprompted review
Reply from Olivia's
Hi Julie,
Thank you for your lovely review 😊
We’re so pleased your cushions arrived sooner than expected and that you’re happy with the quality. We hope they look perfect in your home ✨
Olivia's
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