I’ve experienced multiple customer service issues with OluKai and ultimately decided not to complete my purchase. A previous order never arrived and was refunded, and I was issued a discount c... See more
Company replied
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Review summary
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Edit - Customer service a bit slow but very happy with resolution I received the incorrect pair of flip flops and have been unable to get in contact. I've emailed every day for the past week and... See more
Crap product made overseas, literally nothing about them is Hawaiian except the name of the company. They are a typical fascist southern Cali company. The one thing they will do other than take y... See more
Company replied
I ordered 9 items (£1000) on 5 January 2025. The order #UK14352 has still not been delivered. There is no way to resolve non delivery as the website chat bot and the AI monitored email address end in... See more
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Company details
Information provided by various external sources
OluKai started as a different approach to a footwear company. We wanted to create footwear that combines durability for the waterman, ocean lifestyle, and a brand that has strong values and roots with style, comfort, and craftsmanship.
Contact info
Research Drive 8955, 92618, Irvine, United States
- olukai.com
2.7
Poor
89 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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Customer support is 100 percent awesome…
Customer support is 100 percent awesome they are always efficient with theirs shipments the shoes are amazing always astounded at how great the quality control is in the materials are in making the shoes she was always fit perfectly some of my favorite pairs of shoes come from OluKai highly recommend this company
November 6, 2023
Unprompted review
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Olukaiuk.com is a scam/fraud
Olukaiuk.com is a scam/fraud. Do not use.
August 3, 2023
Unprompted review
Most Comfortable and Durable Shoes.
I work in a Sales position where shoes have to be very durable and comfortable. After discovering Olukai Shoes they are the only shoes I've purchased for the last 3 years and have outlasted and been more comfortable than any other shoes I've ever owned.
July 6, 2022
Unprompted review
Terrible service
I ordered a pair of slippers from Olukai and waited 12 days for them to ship them to me. Unfortunately I had to exchange them for a larger size. I dropped the return pair off two days ago and finally just recieved a shipping notification with an estimated delivery of 6 days from now. Overall I will have waited 20 days for a pair of slippers when this is all said and done, seems ridiculous this day in age. I hope the new pair fits. I contacted customer service and of course they don't answer their phone, so I have been corresponding with them via email and messenger. Unfortunately they only respond ever 24 hours. Oberall this has been an annoying experience. Hopefully they are worth the money. If they hadn't bombarded my social media with ads for the past two years I probably wouldn't have bought them. Seems about right, spend loads of money blowing up peoples social media pages with ads and then choose the ablsolute slowest shipping speed when they finally buy your overpriced product.
December 8, 2022
Unprompted review
The flip flops I bought seem to be high…
The flip flops I bought seem to be high quality, but my back/feet always aches when I wear them for long periods of time. For the price I’ll go back to Mephisto a much more supportive sandal. These just don’t seem to be made for walking providing average support.
June 14, 2020
Unprompted review
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