Omcgear Reviews 

800
•
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Sent me a different product than what was advertised. When contacted, they offered me a $10 store credit instead of an exchange. After negotiating for an actual partial refund, they didn't process... See more

Rated 1 out of 5 stars

***Buyer beware*** This place is a joke, you think you're getting a good deal, but you'll be lucky if you stuff ever ships, then they play apologetic after weeks of blowing you off!! If you need pro... See more

Rated 1 out of 5 stars

Had them bought as a present and I know they weee ordered months ago all my fishing boots are a size 10 so wasn’t expecting when I rocked up on the bank to find omc sizing is ridiculous. I managed t... See more

Rated 1 out of 5 stars

Bunch of scam artists here. I paid $70 for 3-day shipping through UPS. The package was delayed and upon my request for a refund back to their free standard shipping, I was told it that is was not O... See more

Company replied

Company details

  1. Recreation Center
  2. also in
  3. Activewear Store
  4. Camping Store
  5. Clothing Store
  6. Hobby Store
  7. Men's Clothing Store
  8. Sporting Goods Store
  9. Winter sport Store
  10. Women's Clothing Store

Information provided by various external sources

In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

800 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(800)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

No complaints

It's not that there was anything wrong with the order. I just find 5 stars should be reserved for something above and beyond.

My camelbak came on time, packed well and was exactly what I wanted.

OCM is legitimate and would order from them again.

February 6, 2015
Unprompted review
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Rated 5 out of 5 stars

Good sale price.

Wanted to get a new North Face parka for my wife. Found the style she wanted and found the best sale price on Omcgear. My wife loves her coat and I will not hesitate to shop Omcgear for other purchased.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

ENO Tarp

Thank you for your great service. I am very pleased with the tarp and the shipping time. Hope to purchase more products from you.

February 5, 2015
Unprompted review
Rated 3 out of 5 stars

Too soon to tell

Apparently my package is on it's way but UPS hasn't delivered it. We're experiencing some inclement weather so I tried to schedule it to be delivered to a location that's easier to access. My request was denied. UPS said this option is restricted by OMC. Now I have to pick up my package between 330pm and 730pm on a weekday at UPS. No daytime or weekend hours. Please OMC, change this delivery restriction.

February 5, 2015
Unprompted review
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Reply from Omcgear

Hello,
We really appreciate this feedback and I am very sorry to hear about that issue. We are able to change a shipping location for a package in transit however it sounds like that is not the case for the customer. We will certainly be discussing that policy. We are always happy to help resolve issues between customers and UPS before it becomes a bigger problem so please do not hesitate to call. Please let us know how we can best be of help to you.
Regards,

OMC Customer Service Department

Rated 4 out of 5 stars

Good experience

The site had the backpack I wanted (Osprey 50L in eggplant) for the cheapest price online. The checkout process was normal although it did take a little longer than I expected to arrive but it was easy to track online. My new member sign up discount code didn't apply to the purchase but overall a good experience!

February 5, 2015
Unprompted review
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Rated 4 out of 5 stars

Love the Love Glove

Haven't yet used them on the snow but can see they will work good. With skins that have extra sticky glue, these save the arms and shoulders from ripping them apart.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

jah provides

The dudes in this shop are chill AF. Let their cool vibes maintain the superiority of this web providah!

February 3, 2015
Unprompted review
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Rated 1 out of 5 stars

Never buy anything from OMC Gear again!

I bought a Canada Goose jacket for my husband in size XS. First, the package took forever to arrive. Then, they sent me size LARGE and it smelled like someone already wore the jacket. When I called OMC Gear about the size issue, the man who answered the phone was very NASTY, acted like brain dead, had an attitude and not very helpful. OMC should have a Quality Control group to check all products before send out to customers. Last, OMC should train employee how to talk on the phone beginning with saying their company's name.

February 1, 2015
Unprompted review
Omcgear logo

Reply from Omcgear

Lan,

We are very sorry that you feel this way. We pride ourselves in having a professional staff. We have done everything we can to rectify the issue, starting with paying for return shipping and sending you the correct size. Mistakes were made and we have assumed responsibility to make the situation right. With regards to the jacket smelling like someone wore it. I assure you this is not the case, all of our Canada Goose jackets are completely new.

The long shipping time is due to the fact that ground shipping from Portland to New York City takes over a week, the package was shipped from our facility within 24 hours.

Again, I am sorry you are so dissatisfied with our service, if there is anything else we can do for you please let me know.

-Bennett
OMC Customer Service

Rated 5 out of 5 stars

Great Price, No Issues

When ordering online the best experience is often the one that isn't very notable. After ordering a jacket at a great price, it was promptly shipped and arrived in perfect condition.

January 31, 2015
Unprompted review
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