The agent that handled my situation today was very pleasant and quick to get me the answers that were needed. It is always hard to deal with customer service hoping you get to the right person that ca... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I contacted you to cancel my subscription, not because of any problems, but because I no longer could afford the price of the product. The representative I was chatting with, right away reminded me o... See more
Company replied
Your consultant helped me tremendously by lowering the price on your products to where I can afford them. I’m on a limited budget and your consultant lowered my price. Thank you so much, I appreciate... See more
Company replied
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
Company details
- #80 of 166 best companies in Vitamin and Supplements Store
- #34 of 85 best companies in Fitness and Nutrition Service
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OmegaXL
Hello, Luis. Thank you so much for the wonderful review! We’re thrilled to hear you received excellent customer service. Our team works hard to deliver a great experience, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again!
Carlos listened to my concerns & gave…
Carlos listened to my concerns & gave me some alternatives. Very helpful
February 16, 2026
Reply from OmegaXL
Hello, Debra. Thank you so much for your feedback! We’re thrilled to hear that Carlos listened closely to your concerns and offered helpful alternatives. Providing supportive and attentive service is exactly what we strive for, and we’re glad your experience reflected that. We appreciate you taking the time to share your review and look forward to assisting you again!
Efficient customer service and customer care.
Efficient customer service and offer of subscription plan changes.
February 13, 2026
Reply from OmegaXL
Hello, Gerald. Thank you for your feedback! We’re glad to hear you had an efficient customer service experience and that our team was able to offer helpful subscription plan options. We appreciate you taking the time to share your review and look forward to continuing to support you!
I had trouble logging in
I had trouble logging in, but the person who I chatted with made my experience. Great he put the account on pause for me with no trouble. Minimal questions and wait time.
February 13, 2026
Reply from OmegaXL
Hello, Shirley. Thank you for sharing your experience! We’re glad to hear that our team member was able to make things easier for you by quickly pausing your account and helping you through the login issue. We love knowing the process was smooth with minimal wait time and questions. We appreciate you taking the time to leave this review and are always here to help!
They gave me options …
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David was very helpful and respectful. I'm glad they gave me options that allowed me to keep my subscription
February 13, 2026
Reply from OmegaXL
Hello, Rachel. Thank you for sharing your experience! We’re so glad to hear that our team was able to work with your situation and offer flexible billing options that made it easier for you to keep your subscription. It’s wonderful to know that David provided helpful and respectful support throughout the process. We truly appreciate your feedback and are grateful to have you with us!
Reply from OmegaXL
Hello, Ruth. Thank you for the great feedback! We’re so glad to hear that you found our team responsive and easy to work with when making changes. We truly appreciate you taking the time to share your experience and look forward to assisting you again!
Mike was a great help
Mike was a great help. He assisted me in all my needs, very professional and polite
February 12, 2026
Reply from OmegaXL
Hello, Dawn. Thank you so much for your kind words! We’re thrilled to hear that Mike was able to assist you and provide the professional, polite service you deserve. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Very good service
The person who delivered the package went up to my floor and delivered it right outside my door.
February 12, 2026
Reply from OmegaXL
Hello Lani, Thank you for your review! We’re glad to hear your package was delivered directly to your door. We appreciate you taking the time to share your experience and hope you enjoy your order!
Customer service was very friendly and…
Customer service was very friendly and helped update my account with no trouble at all. Very satisfied with my experience today.
February 11, 2026
Reply from OmegaXL
Hello, Margo. Thank you for sharing your experience! We’re so glad to hear that our customer service team was friendly and able to update your account with ease. Providing smooth, stress‑free support is always our goal, and it’s great to know we delivered that for you today. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
Reply from OmegaXL
Hello, Rebecca. Thank you so much for sharing this kind review! We’re thrilled to hear that Victor was kind and attentive to your needs. Providing thoughtful, personalized support is what we strive for, and it’s wonderful to know he made your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again!
The person was very helpful
The person was very helpful. Also gave me a recap of what we talked about and can refer back to it
February 10, 2026
Reply from OmegaXL
Hello, Raymond. Thank you so much for your feedback! We’re glad to hear that our team member was very helpful and that the recap provided was useful for you to refer back to. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us!
Product not working for me.
Well first customer service is fine. The product not so much. I took it for a few weeks and it did nothing. Customer service sent me a free bottle to up my dose to 3 caps. Still feel nothing changed.
February 2, 2026
Reply from OmegaXL
Hello, Neil. Thank you for sharing your experience. We’re glad to hear our support team took good care of you, but we’re sorry the product hasn’t delivered the results you were hoping for. Everyone responds differently, and we never want you to feel disappointed. Our team would love to review your experience more closely and help find a solution that works better for you. Please reach out to us directly.
Your Chat Agent helped me very much
Your Chat Agent helped me very much. I think his name was Victor, but do not remember. I did do the other survey, but for some reason it did not go through. I am glad to have another opportunity. I appreciated his help. I have received your product and will take it as he suggested.
February 2, 2026
Reply from OmegaXL
Hello, Janice. Thank you for your review! We’re glad to hear our chat agent was able to help, and we’ll be sure to share your kind words with Victor. We appreciate you taking the time to leave feedback, and we’re happy your product arrived safely. If you need anything else, we're always here for you!
Helpful and happy
Victor was very thorough and helpful and solved the problem ! All is good!
February 9, 2026
Reply from OmegaXL
Hello, Michelle. Thank you for the wonderful review! We’re so glad to hear that Victor was thorough, helpful, and able to get everything resolved for you. We’ll be sure to pass your kind words along to him. If you ever need anything else, we’re always here to help!
Reply from OmegaXL
Hello, Marzena. Thank you so much for the kind feedback! We’re glad to hear you had a great experience with our fast and helpful customer service.
Customer service is excellent
Mike was courteous and pleasant. He was so easy to work with and updated my account just the way I wanted it to be done.
February 6, 2026
Reply from OmegaXL
Hello, Judy. Thank you for taking the time to share your experience! We’re so glad to hear that Mike was courteous, pleasant, and easy to work with. It’s great to know he was able to update your account exactly as you requested. We truly appreciate your feedback and your trust in our team.
The staff is wonderfully nice
The staff is wonderfully nice, the product to recent to tell the price is the only issue
January 9, 2026
Reply from OmegaXL
Hello, Lillian. Thank you for the kind words about our team—we truly appreciate that. We understand your thoughts on pricing, especially when you’re still early in trying the product, and we’ll be sure to share your feedback with our team. Please feel free to reach out if you have any questions as you continue using it.
Reply from OmegaXL
Hello, Gigi. Thank you for your kind feedback! We’re glad to hear your concern was addressed and that you’re having a positive experience. Please don’t hesitate to reach out if there’s anything more we can assist you with.
I spoke with a real person and they did…
I spoke with a real person and they did exactly what I asked. No passing me around to 3 different departments and no hassle over skipping a couple of months.
February 3, 2026
Reply from OmegaXL
Hello, Debbie. Thank you for sharing your experience! We’re glad to hear you were able to speak with a real person who handled your request exactly as needed—without being passed around or dealing with any hassle. Making things simple and flexible, including skipping shipments when needed, is important to us. We truly appreciate your feedback!
The OmegaXL is excellent
The product is very good. I have never had to use the support until now. I was able to go in the chat and get a quick response and solution to my accumulation of product without ending my subscription.
February 3, 2026
Reply from OmegaXL
Hello Randy. Thank you for your thoughtful review! We’re so glad to hear that you’ve had a great experience with our product, and that when you needed support, our chat team was able to respond quickly and help resolve the product accumulation without requiring you to cancel your subscription. Making things easy and flexible for our customers is very important to us. We truly appreciate you taking the time to share your experience!
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