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Omni Pet Ltd. Reviews 

1,674
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting significant improvements in their pets' health, such as better skin, shinier coats, and improved digestion, especially for those with sensitivities. The diverse range of effective supplements and foods available is highly appreciated for catering to various pet needs. Additionally, the customer service and staff are frequently highlighted for providing excellent, personalized support and advice. However, some customers noted that products did not always suit their pets, with some dogs disliking the food's texture or not experiencing expected health benefits.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the effectiveness of... See more

Customer service

Customers had positive experiences with customer service, often describing interactions as friendly, helpful,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the great care and support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve absolutely loved using Omni Products! We’ve tried both their supplements and wet dog food especially, and they’ve worked brilliantly for our pup. The quality is fantastic, the ingredients give u... See more

Company replied

Rated 5 out of 5 stars

Our senior dog Mara love's her Omni biscuits and they are settling down her very sensitive stomach. She has also really taken to the Omni teeth cleaning chews. We have found the delivery is super fa... See more

Company replied

Rated 5 out of 5 stars

We’ve been really impressed with the Omni Sweet Potato & Quinoa Loaf. It has a nice soft texture that’s easy to serve, and it’s been well received at mealtimes. It’s great to find a complete hypoaller... See more

Company replied

Rated 5 out of 5 stars

We love Omni products. With 3 pocket bullies of different ages we’re always looking for different items to try and we always find ourselves coming back to Omni, their customer support are great at hel... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(1,674)

920 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent.

Excellent.

June 11, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Audrey,
Thank you for your review and for choosing Omni. We're delighted to hear you've had an excellent experience and really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Alfie has had Omni ever since he was a puppy

Alfie has had Omni ever since he was a puppy from kibble to treats to supplement - and now the Calming diffuser. We have used the diffuser for a short while now, and it definitely makes a difference.

We love that it is vet-formulated and plant-based and how you can get support from both vets and behaviourists.

June 11, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Anja,
Thank you so much for your wonderful review. We’re delighted to hear Alfie has been part of the Omni family since a puppy and that you've seen positive results across our food, treats, supplements, and now the Calming Diffuser too.

It’s fantastic to hear the diffuser is already making a difference, and we’re so pleased you value the support available from both our lovely vet team and in-house canine behaviourist.

Thank you for your continued trust and support.

The Omni Pet Team💛

Rated 1 out of 5 stars

Really disappointed with this product

Really disappointed with this product. In fact my dog was worse on it than off.

June 10, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey Alfie,
Thank you for taking the time to share your feedback. We're sorry to hear that Omni wasn't the right fit for your dog and that you didn't see the results you were hoping for.

Every dog responds differently to dietary changes and supplements, and while many dogs thrive on Omni, we appreciate that it won't be the right solution for every individual.

We'd love the opportunity to learn more about your dog's experience and see if there's anything we can do to help. Please feel free to get in touch with our team at woof@omni.pet, where we'll be happy to discuss your dog's symptoms, feeding plan, and any support we can offer.

The Omni Pet Team💛

Rated 5 out of 5 stars

Wow Omini Pet food

Wow, wow, wow.

I have tried everything to stop my girl from licking her paws 🐾.

The vets suggested expensive dog food which we tryed but didnt work. Then the vets suggested injection each month, plus tablets that would cost just over £450 a month. I wasn't happy about giving my dog that amount of drugs each month and ofcourse the cost.

I stumbled accross this dog food and irrigation skin treats and thought I'd give it one last chance.

I was concerned at first about it not having any meat in it but looked at the reviews and gave it a go.

Im so pleased I did, week one, only licking her paws 🐾 occasionally and by the second week she has stopped completely.

I am over the moon and my girl is a happy doggie 🐕.

I have a 3 year of lab.

June 10, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Miss McCarthy,
Thank you so much for sharing your experience. We’re absolutely delighted to hear the combination of our food and Irritated Skin supplement has made such a positive difference for your Labrador.

We know how distressing constant paw licking can be, and how frustrating it is when you've tried so many different options without success. Hearing that you noticed improvements within the first week and that the licking had stopped by week two is fantastic news.

Thank you for trusting Omni and giving us a chance, we're so pleased your girl is happier and more comfortable🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing company that have your dog’s…

Amazing company that have your dog’s interests at heart. Every product I’ve tried have made a massive difference to my dogs. Since I have been using these products my dogs have had far less vet visits.
Customer service is amazing and you get a personalised response as soon as they can get to you.
I highly recommend and most definitely will continue to buy more.

June 10, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kerry,
Thank you so much for your wonderful review. We’re delighted to hear our products have made such a positive difference for your dogs and that you've seen a reduction in vet visits since switching to Omni!

Your kind words about our customer excellence team means a lot to us. We pride ourselves on providing personalised support wherever possible, and we're thrilled that has been reflected in your experience.

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Had a discussion with one of the Omni…

Had a discussion with one of the Omni vets . Very helpful and friendly service.

June 10, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Stuart,
Thank you for your lovely review. We’re delighted to hear you found your consultation with our vet team helpful, friendly, and informative.

Providing accessible expert support is something we're very passionate about, so it's wonderful to know you had a positive experience.

The Omni Pet Team💛

Rated 1 out of 5 stars

Can’t cancel. Unresolved known issues with subscription.

I signed up to a monthly subscription of dog food at the beginning of April. Our dog liked the food but it was a big bag and we still had half of it left a month later. I have tried everything I can think of to cancel more bags being delivered in May and June but it gets delivered and left on my doorstep while I am at work. Omni customer services say they can see that the subscription was cancelled on May 1st but they are insisting I reinstated it. I did not. Why would I when I had half a bag left and wrote to them to cancel, which they acknowledge? The emails they send to say that an order is being packed gets sent to my Junk folder, however the emails to say the order is being dispatched (when it’s too late to cancel) are sent to my inbox. This seems very disingenuous. I have looked back at reviews on Trustpilot and can see that this exact issue has been a problem as long ago as August 2022. There was no way for me to log onto my account as my email was not recognised so no password reset could be sent out, even though the same email address was being used to tell me about more deliveries. This seems to be a common problem too. I have been emailing Omni for a few days now asking them to do the right thing and for them to take responsibility for a known glitch in the system but they are insisting I need to foot the bill for the return postage of the latest bag. We still have May’s bag unopened which I kept as a gesture of good will. It’s a shame they won’t return the favour. I have no way of knowing if this will happen again next month.

June 10, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Elizabeth,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration this situation has caused.

Having reviewed your account, our team can see that the subscription was cancelled on 1st May, but subsequent changes were made which reactivated the subscription. We appreciate that this was not your intention and understand how confusing that must have been, particularly given the issues you experienced accessing your account.

We also appreciate your feedback regarding email notifications and account access. We certainly never intend for customers to miss important subscription communications, and we do send reminder emails before renewals to give customers the opportunity to make changes if needed.

Our team has been in contact with you directly regarding the orders and available options, and we remain happy to continue working with you to find a fair resolution. Your feedback has been shared internally as we continue to improve both our subscription experience and customer journey.


The Omni Pet Team💛

Rated 5 out of 5 stars

Worth it!

Worth it!

Our dogs love Omni. They get excited when a delivery comes and always eat all their meals. Our Boxer cross doesn’t nibble at her toes as much and the skin on her tummy has calmed loads. There’s an added bonus too of less stinky dog toots! Definitely recommended!

June 9, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Esuna,
Thank you so much for your wonderful review. We’re delighted to hear both of your dogs are loving their Omni meals and getting excited when deliveries arrive!

It’s fantastic to know your Boxer cross has seen improvements with her skin and toe nibbling, and we have to admit we're especially pleased to hear about the reduction in those stinky dog toots too! 😄

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Had a lovely informative chat with…

Had a lovely informative chat with Sophie. Ran through some issues we have with Louis and if she thought the allergy treats might help with his paws. Sophie also ran through some other ideas with me. So refreshing for a company to offer this help. Thank you 🙏

June 8, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello David,
Thank you so much for your lovely review. We’re delighted to hear you had such an informative consultation with our lovely vet Sophie and that she was able to offer guidance around Louis’ paw issues, as well as some additional ideas to support him.

We’re so pleased you found the service helpful, and we truly appreciate your kind words.

The Omni Pet Team💛

Rated 5 out of 5 stars

We have tried so many different et…

We have tried so many different et foods, but Omni seems to be working against itching and scratching

June 8, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jane,
Thank you for your lovely review. We’re delighted to hear Omni is helping with your dog's itching and scratching after trying so many different foods.

We know how challenging it can be to find the right solution, so it’s great to hear you’re seeing positive results.

The Omni Pet Team💛

Rated 5 out of 5 stars

Our boy is doing really well- Thank you

We recently fostered and have now adopted a white shepherd with a sensive tum and a vulnerability to itch ears. He came to us on the adult sensitive dry food, which he loves and we have him on the itchy skin supplements too. He is doing great on them and has enjoyed the gifted snack pockets too. Ordering has been easy and delivery prompt. Thank you

June 8, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Karen,
Thank you so much for sharing your experience. We’re delighted to hear your adopted White Shepherd is doing so well on the Sensitive Adult food and Irritated Skin supplements.

It’s wonderful to know he’s thriving, enjoying his Snack Pockets treats, and settling in so well with his new family. Thank you for choosing Omni as part of his journey.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was very knowledgeable about the…

Sophie was very knowledgeable about the transition to Omni food. She didn't rush, explained everything and came up with a possible solution. Sophie also arranged a follow up appointment to review progress. Would highly recommend.

June 4, 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Jaynes,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide clear guidance and support throughout your transition to Omni.

It’s great to know you felt listened to and never rushed, and we’re pleased a follow-up appointment is already in place to monitor progress. Thank you for your recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

A lifeline for Ralf

From the first contact with this company they were attentive and very helpful. I have a dog with significant allergies. He was on specialist food and a higher than normal amount of medication. A medication that: starting on such a young age; needing more than the maintenance amount; still suffering symptoms, meant a compromised future for a much loved companion.
A friend told me about Omni when, through my own investigations, i was looking at types of protein as the possible allergen. The support and advice i received from Omni was excellent. I trialled their food and Ralf, my dog, within just two months is now on the maintenance amount of medication. He is suffering no symptoms and next month i am going to decrease his medication to once a day. I am very excited with the thought we may be able to take him off his medication altogether. However the steps we have already managed to take on Omni food are amazing and mean a better future for his long term health. Most importantly he lost no condition during the change, his weight remained stable and the shine of his coat never changed. I feel now his shine has become even healthier. He loves his food, is also having their Dentastix at night and i have treats and also some of their supplements on my list of things to try. I am a very happy customer, who is now looking at a longer and healthier life for a much loved friend. I have two other dogs, that when their bags of food are finished, i will be seeing if they like the Omni range and will put them on their nutritional range of food. A big thank you to this company for being there and creating a better, longer life for Ralf. Lydia Burns

June 8, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lydia,
Thank you so much for taking the time to share Ralf’s incredible story. We’re absolutely delighted to hear the difference Omni has made to his allergies, comfort, and overall wellbeing.

Reducing medication whilst keeping symptoms under control is great progress, and it’s fantastic to hear he has maintained such great condition throughout the transition. Stories like Ralf’s are exactly why we do what we do.

Thank you for trusting us to support his health, and please give Ralf a big cuddle from all of us at Omni. 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Great communication and easy to time…

Great communication and easy to time the deliveries as and when you’ve run out… and both my dogs love Omni Senior!

June 7, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear both your dogs are loving Omni Senior and that you’ve found it easy to manage and time your deliveries.

Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni Dental Sticks & Skin & Coat supplements

⭐⭐⭐⭐⭐ Omni Dental Sticks & Skin & Coat Supplements

I've been really pleased with Omni's dental sticks and skin & coat supplement. The dental sticks are easy to give & my dog enjoys them. they've helped keep his breath fresher and teeth cleaner. The skin & coat supplement has made a noticeable difference to coat shine and overall skin condition. Both products are easy to use and seem to be made with quality ingredients. Overall, they're a great addition to my dog's daily routine and I'd happily buy them again.

June 5, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Demi,
Thank you so much for your wonderful review. We’re delighted to hear both the Dental Sticks and our irritated skin supplements have become such valuable additions to your dog’s daily routine.

It’s fantastic to know you’ve seen improvements in breath freshness, dental health, coat shine, and skin condition. Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Always on time

Always on time, never any problems with delivery. I am always kept up to date with the process of my order. Highly recommend

May 31, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Davina,
Thank you for your lovely review. We’re delighted to hear your deliveries are working well and always on time and that you feel well informed throughout the ordering process.

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

So glad we tried this!

My toy poodle has been on Omni for a few weeks now and I’m honestly so impressed. He’s usually really fussy with his food, but he absolutely loves this. The biggest difference has been his digestion—he used to have quite a sensitive stomach, but it has completely sorted itself out over the last few weeks. It’s a massive relief to find something that actually agrees with him and that he clears his bowl for every day. Definitely recommend it.

June 5, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Albie,
Thank you so much for your wonderful review. We’re delighted to hear your Toy Poodle is loving his Omni food and that you’ve seen such a positive improvement in his digestion and sensitive stomach.

Finding a food that both agrees with them and gets an enthusiastic clean bowl can be a real challenge, so we’re thrilled Omni has been such a success.

The Omni Pet Team💛

Rated 5 out of 5 stars
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lizzy,
Thank you for your kind review. We’re delighted to hear we have made your dog happy with our quick delivery, we really appreciate your continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great range of supplements for my dog

Great range of supplements for my dog. Different options for different needs, with targeted support where required for your dog. Quick delivery and never had any issues with my orders.

June 5, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rebecca,
Thank you so much for your lovely review. We’re delighted to hear you value the range of supplements and targeted support options for your dog’s different needs.

It’s also great to know your orders have always arrived quickly and smoothly. We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Good results for me and my dog

My dog often left his food - kibbles - so I tried different brands. Then I saw the recommendation of Deborah on Dragons Den and thought I wd give Omni a try. Result! My dog loves it. So I then bought their teeth cleaning kit and anti-stress pills. All good!

May 15, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Danae,
Thank you so much for your wonderful review. We’re delighted to hear your dog loves Omni after trying different kibble brands, what a result!

It’s also great to know our Stress & Anxiety chews have been a success too. Thank you for giving Omni a try after seeing us on Dragons’ Den.

The Omni Pet Team💛

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