Omnia Outsourcing Reviews 

179
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise individual staff members for offering polite, efficient, and professional support when resolving daily operational questions. Many clients also appreciate receiving regular wages on time and enjoying a smooth onboarding process when joining the business. Though some customers noted positive interactions, certain individuals were dissatisfied with severe communication breakdowns and difficulties reaching support via phone or email. Several reviewers specifically mentioned unreturned voicemails and communication challenges following corporate transfers. These persistent issues left multiple clients dealing with prolonged delays and frustration while trying to resolve account discrepancies.

What people talk about most

Payment

Reviewers mention negative feedback about payment, reporting disappointment regarding billing delays and... See more

Staff

Customers had ambiguous experiences with staff, as many reviewers praised individual employees for going... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers express great... See more

Customer communications

Reviewers highlight negative aspects of customer communications, reporting that phone lines are frequently... See more

Response time

Users describe negative interactions with response time, reporting that phone calls are frequently unanswered... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Rated 5 out of 5 stars

I have had the pleasure of dealing with Jay and the team at Omnia for over 5 years now. As an agency owner - it is imperative that our contractors get paid correctly and on time and they have never le... See more


Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.


Contact info

3.1

Average

TrustScore 3 out of 5

179 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 48 hours

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3.1

All reviews

(179)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My name is Richard Ledbury I worked 2…

My name is Richard Ledbury I worked 2 days for Environet was banked backwards by banks from Environet who failed to tell me to stop damaging a bit of render on wall even though the site manyfor Environet admitted fault to agency omnia withheld my two days wages I told them this was not legal as company foreman admitted fault but they kept my money be warned this payroll company is doing what ever it wants told to am contemplating legal action not paid in 7 days times up not even a phone call just didn’t pay me I had to phone them to find out why

October 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible communication + Contract representation

Terrible communication, hardly ever get a response.

Misrepresentation in job advert and contact offer as well as promises over the phone. Offer you wage + bonuses to get you in the door and then pay you less than half and say the original offer was an error.

Once you start placement you will likely not hear from them again.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Aneesha

Aneesha, in particular, has been fantastic, and it's really great to be able to pay our salaries on the Amex. All those air miles!

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Run away when a construction agency…

Run away when a construction agency will tell you that you are going to be paid through an umbrella company! This has probably the highest weekly margin on the market , £21 per week. I've got a week job for £17 per hour from agency MadiganGill and they gave me no other choice than to be paid through this umbrella company. They told the payment method after I already worked the full week , don't be stupid like me , don't hurry up , ask before your first day on site. After all taxes and fees they retained from £17 per hour I've got a take at home income equal with the same net income you will get if you work in a factory for minimum wage and your holiday is paid weekly , £477. Ask your agency if they pay you through an umbrella company , never start a job without to ask this important detail , otherwise you may think that if they said that your before tax wages are £17 (holiday included) , you will get a take at home pay higher than someone who don't know 2 sentences in english and works in a factory for minimum wage + holiday paid weekly , but paid trough normal Paye not umbrella. Good luck guys , make a barbeque there with the money you took from me , I hope in few years this company will no longer exist.Please don't tell me that the money you took as Employers National Insurance , Apprenticeship Levy are already in HMRC account because I gonna ask you to provide me a link to track this information! Thanks

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 if possible got to be the…

Would give 0 if possible got to be the worst payroll company going don't answer the phone probly because of the high number of calls from other people that havnt been paid so easier for them to ignore. If you do get through you get an attitude robot reading from a script that obviously don't know how to deal with people . And the charge £50 for this. MUCH CHEAPER AND BETTER COMPANIES OUT THERE THAT WILL PROVIDE A MUCH BETTER SERVICE .

June 30, 2026
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

We're sorry to hear that you feel this way, as providing a positive experience for our workers is important to us. Our records show that we returned your callback requests and spoke with you on a number of occasions to try to assist. We also noted that some of your calls were made outside of our published business hours, when our phone lines are not available.

We take customer service seriously, and our Worker Support team receives regular training to ensure they provide professional and helpful assistance. We're sorry if your experience did not meet those standards.

Regarding our fees, our £50 monthly payroll service is competitively priced in line with similar providers in the market, and we're always transparent about our charges.

We appreciate all feedback, as it helps us continue to review and improve our service.

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Rated 5 out of 5 stars

Spoke with Chloe and she was brilliant…

Spoke with Chloe and she was brilliant from start to finish. Really helpful, made everything clear and easy, and followed through on everything she said she would. Great service, would recommend

May 15, 2026
Unprompted review
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