Ordered on the 2nd of feb for a…
Ordered on the 2nd of feb for a valentines gift and still not arrived. Ignored all communication on Facebook, Instagram and email. Was given the recommendation from a friend but definitely will not be ordering again!
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Ordered on the 2nd of feb for a valentines gift and still not arrived. Ignored all communication on Facebook, Instagram and email. Was given the recommendation from a friend but definitely will not be ordering again!
Placed an order 4 weeks ago and paid extra for faster p&p. Have ignored all communication via email, Facebook and Instagram. They have also deleted my comments on their Facebook page and disabled comments on Instagram. Do not buy, it is a scam!
Ordered 2 paint by numbers kit 3 weeks ago now, confirmation email advises you to track shipping with the app called ‘shop’ which shows it still hasn’t even been dispatched yet, emailed and messaged them on both fb and Instagram however no response. Terrible service
I have emailed, ‘messenger’ them however no response. Ordered on the 3rd, for a valentines present but still has not arrived. I am disappointed due to seeing lovely reviews etc.
Ordered DIY paint kit, no information regarding my order. Ordered it almost 3 weeks ago for valentines day but it likely won't arrive in time now. I've emailed them and had no response.
Absolutely great experience with fast customer service. All goods are amazing and will be buying again
Absolutely awful don’t reply to emails, ordered a week ago and paid extra for shipping, sick of companies like this
I have placed an order a week ago, I have contacted them regarding shipping as have had no information , emailed them multiple times still no answer ! I ordered the paint by numbers as an anniversary present which will probably now not arrive in time !
Placed an order 2 weeks ago still no information about the shipping tried contacting them but no answer horrible service
Slow dispatch, slow customer service and hasn't arrived, 3 weeks after purchasing with 'priority shipping'.
Quick delivery. My painting looks beautiful. I cant wait to buy again
Excellent staff fast delivery no problems
I ordered the diy paint kit and it was exactly what i had imagined it to be. I absolutely love it and can’t wait to finish it!
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