Changing jobs can be very daunting. You have a ton of uncertainty and are wondering if it's the right choice, and it can imply a ton of changes in your life. Omnipresent made things as easy as th... See more
Omnipresent
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See what reviewers are saying
Everything is going great using omnipresent.com. I have been working as an EOR for a Dutch company since January 2024. Onboarding went as smoothly as it could. Payments always processed before th... See more
Company replied
- Onboarding: very easy, I was contacted by a member of Omnipresent and had to send a few documents through emails and that was all the onboarding required to get started working - Payroll: always p... See more
Company replied
The onboarding with Omnipresent was amazing. Easy to use platform. I received quick updates by email and the platform about the status of the contract. There are short videos available that hel... See more
Company details
About Omnipresent
Written by the company
Omnipresent is a Employer of Record (EOR) solution. As your global employee management & payroll partner, we give you the freedom to hire the best talent in the world without setting up a local entity.
We handle all employment HR duties, while equipping your employees with the tools and support they need to feel part of your team.
Omnipresent offers a real-time, customer-focused, and tech-forward solution, powered by proficient local experts and our OmniPlatform, to make internationalization a reality for your business.
Employers can hire from anywhere. Omnipresent’s software allows employers to hire candidates anywhere, onboard them at any time, handle all local taxes and cross-border payments with one invoice, and provide competitive benefits regardless of where someone lives.
Contact info
7 Bell Yard, Holborn, WC2A 2JR, London, United Kingdom
- sales@omnipresent.com
- omnipresent.com
Very happy with the service
They took away all of our questions about the way hiring works, what we should look out for and all that. Would be way harder for us to hire someone without the. The whole process was very smooth.
August 1, 2024
Unprompted review
Reply from Omnipresent
Thank you so much for your kind words! We're thrilled to hear that our service helped ease the hiring process for you. It's great to know we could answer your questions and make things smoother. We look forward to assisting you again in the future!
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Very happy with the service provided…
Very happy with the service provided with Omnipresent. They have been very collaborative, understanding specifically what our requirements are as a business and then creating an offering to suit our needs.
Would highly recommend!
October 1, 2024
Unprompted review
Reply from Omnipresent
Hi Joel, thank you for sharing your experience! It's really great to hear and we're always here to help!
Repeated errors and manual processes
Repeated errors in payslips such as the name and address, and a struggle for months with the manual process to change my pension contribution. Overall a stressful experience as am employee.
October 3, 2024
Unprompted review
Reply from Omnipresent
Hi Daniel!
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We understand how frustrating the pension and payslip issues have been, and we’re committed to getting this right for you. I’m aware that the pension issue was discussed with our payroll team a couple of months ago, and we would have expected it to be resolved by now. I’ll be following up internally to ensure this is sorted out once and for all.
Regarding the name and address on your payslip, this information comes from our platform, but we’ll definitely dig deeper to ensure everything is accurate moving forward.
We’re here to make things right and will be in touch shortly to discuss how we can improve your experience!
Super easy to use platform and hassle free payroll
- Onboarding: very easy, I was contacted by a member of Omnipresent and had to send a few documents through emails and that was all the onboarding required to get started working
- Payroll: always paid on time, no need to worry about taxes or accounting like you would as a sole trader / ltd
-Platform: easy to use with all the functionality I need
October 3, 2024
Unprompted review
Reply from Omnipresent
Thank you so much for your detailed review! It’s great to know that Omnipresent has provided peace of mind and has been a hassle-free experience. If you ever need anything, we’re always here to help!
Transparent and Timely responses
Instant responses to my very many queries, paying attention to my geographical context needs and clear documentation right from the profile to the series of mail chains.
August 22, 2024
Unprompted review
Reply from Omnipresent
Thank you for your kind words! We're so glad to hear that our team could provide prompt responses and tailor our support to your specific needs. Ensuring clarity and relevance in our communication is something we strive for, so it's great to know it made a positive difference for you. We're here whenever you need further assistance!
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Experience has been frustrating and overly complicated with Omnipresent
I have been employed through this company in Germany, and my experience has been frustrating and overly complicated. They frequently send virtual documents for signing, but due to technical issues, the documents cannot be signed. Despite this, they threaten that payment will be withheld until the signed documents are received. Additionally, it is extremely difficult to reach anyone for assistance, as they do not respond to emails and instead continue to send automated reminders without addressing the issue directly.
September 28, 2024
Unprompted review
Reply from Omnipresent
Hi Yvonne,
Thank you for letting us know about the tech issues with signing documents - I'm glad that's all fixed now. As we talked about since you left this review, there are things we have to do to operate compliantly in Germany. I'm sorry that came at the expense of you having a good time with us. We'd do things a bit differently if we could do this again.
If you still have any questions, I emailed you a link you can use to book a call with me.
Wishing you all the best.
Aleksandra Porobic
Support Enablement Manager & Team Lead
Great experience
It's not just the onboarding using the platform, they also assist you by email and are really comprehensive and supportive.
September 25, 2024
Unprompted review
Reply from Omnipresent
Hi Rocio, thank you for sharing your feedback on your experience with Omnipresent! We're so pleased to hear that you had a great experience not only with our platform but also with our support team. Providing comprehensive and supportive assistance is always our goal, and we're happy to help. We're here whenever you need us, and we look forward to continuing to support you!
Stay away from this EOR at any cost
Stay away from this company. Some friends and myself left this place for the lack of service provided. Most customers were really disappointed and the managers did not care. They just care about their monthly payslip. If you are looking for an EOR stay away from Omnipresent
February 18, 2024
Unprompted review
Reply from Omnipresent
Hi Bruno,
Thank you for sharing your feedback. I'm sorry we fell short of your and your friends' expectations during our interactions.
We're committed to addressing any issues that arise and ensuring our clients receive the support they need. I'd appreciate the opportunity to make things right and to improve the quality of the service we're providing. If you're open to discussing your experience, please reach out to us at help@omnipresent.com and mention my name in your email, and I'll reach out as soon as I can.
Warm regards,
Aleksandra
Appalling experience with OmniPresent
My experience with OmniPresent is in line with that of CMC hence I wonder whether the raving reviews on them are legitimate....
It's an ongoing frustration dealing with people at OmniPresent, where although polite but are ineffective in providing a straight response to questions nor resolving issues. This experience has been consistent since onboarding (everything only done via email and no one calls you as their employees are spread all over the world) and also 6 months into being contracted!
Just a few things to give you an impression of how "professional" this company is:
- They send you password-protected payslips but don't also tell you the password (nope no indication on the emails even though help staff says info should be on email)
- The payslip is so basis it only shows the regular salary and "others" as a lump sum, without breakdown (e.g., no breakdown of aggregated expenses during the month)
- The system to file expenses only contains one currency. Hence when you travel or file expenses in a foreign currency, you can only add one into the system and also only upload 1 receipt!! Hence if you need to align FCY and LCY, you are asked to scan both into a copy to upload. Come on...these are basic functionality!!
- Once OmniPresent assigns a currency conversion, you don't see it on the system. Yep...you don't see the exchange rate of each expenses. You need to ask them monthly and they will "helpfully" send you an Excel file with 2 currency tabs. Yep....not automated!
- You never just communicate with one person but you get to deal with 5-6 people at a time!
I was so frustrated with the everything that I had even reached out to the CEO via LinkedIn, who then forwarded me to the Head of Client Services, who basically apologised and said "they are making changes to the system and it takes time"?! I (and my employer overseas) had thought this is a professional service provider for overseas employees and "they don't have these basic functionality"?? Anyway, I fed back continued poor experience and issues I have been facing to the senior staff and have not received any response anymore.
I can actually share more issues that even my overseas employer is frustrated about but it will take too long.
All employers consider using a service provider for overseas staff - think twice if you want your employees to feel ongoing frustrations like this!
March 28, 2024
Unprompted review
Reply from Omnipresent
Hi Mark,
Thank you for taking the time to share your feedback with us.
I understand that you want to be able to access your payslip without having to reach out to us, that you want to know that the expenses you’re submitting in foreign currencies are reimbursed in full, and that, when you do need to reach out to us because our product or service haven’t met your expectations, you want high-quality service. I just read every conversation you ever had with us, and I agree that we’ve definitely fallen short of our high standards in some of them. I am sorry. We’ll learn from this, and we’ll do better.
I’ll be reaching out to you directly to address your outstanding concerns and to discuss the Expenses functionality with you so I can share your full feedback with our Product team.
Warm regards,
Aleksandra Porobic
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Really bad services for the employee.
I am an international employee who gets paid via Omnipresent. Last year I had inconsistencies in both my holiday pay and pension and it took weeks and many, many weeks and emails to get resolved. Most people you interact with cannot answer a single question, other than 'we are looking into this and will get back to you when we have an answer.'
This year, It is March 25th and I've yet to receive my January pension deposit. I've sent multiple emails and the last email hasn't had a response in 2 weeks.
March 25, 2024
Unprompted review
Reply from Omnipresent
Hello Cyd,
This is Lois from the Omnipresent support team.
Thank you for bringing this to our attention. I understand the frustration you've experienced with the inconsistencies in your holiday pay and pension last year, as well as the delay in receiving your January pension deposit this year. I want to assure you that we take your concerns seriously, and our benefits and payroll team is actively working on resolving these issue.
We apologize for any inconvenience this has caused and appreciate your patience as we work to rectify this situation. We will keep you updated on the progress and aim to have everything resolved within the week.
Best regards,
Good, but could be better with medical benefits
the company does not have a very good medical plan in Canada, Tie up with manulife is not the very best. Coverage for dental is low.
Tie up
Canada Life RRSP is having limited funds to invest.
January 23, 2024
Reply from Omnipresent
Hi Ashish,
I just wanted to take a moment to thank you for your feedback. We appreciate every comment from our employees. Our Manulife benefit offer comes in a package that not only includes extended health care and basic dental for you and any direct dependent, but also includes life insurance, long term disability and AD&D (accidental death and dismemberment) for you. We would like to hear more about not having a great medical plan, is there something in specific in the booklet shared that is not what you need?
Regarding the Pension plan, I apologize it is not possible to move it to another provider. I am aware you suggested Manulife as a partner which may have different investment options. To obtain the full benefit of BPM's employer contribution the account must remain with Canada Life.
We currently have no plans on moving to a different providers soon, but I would like to know the specifics of the plan that do not match with your needs to help you take the most of these plans. I am looking forward to your response, we are available 24/7 at help@omnipresent.com for you.
The company sets an example for others.
The company sets an example for others in all aspects. I was very pleased that all the actions were simple and were promoted with the help of assistants and assistants from the company itself, and of course everything was carried out with very kind responsiveness and respect.
February 12, 2024
Leaving this review as someone who is…
Leaving this review as someone who is paid via Omnipresent. They have ridiculous cut off dates and they are not flexible at all even in case of emergencies. They're also not knowledgeable at all about local taxes and laws and will pass you from one advisor to another and leave you hanging as they don't know anything. The idea is great and they charge companies a lot of money but they don't deliver a good service at all.
February 14, 2024
Unprompted review
Reply from Omnipresent
Hi Ana Maria 👋
Thank you very much for your feedback. I am sincerely sorry to hear of the poor experience you have had. I would very much like to hear more about this and see what we can do to help you. Please reach out to us on help@omnipresent.com or contact us via the Chat Bot whilst logged into the OmniPlatform. I would very much like to understand what you experienced and see what more we can do for you. It seems you have lost faith in our capabilities and knowledge, and I would like to see what I can do to turn this around for you.
I apologise that the strict cut-off dates has caused an inconvenience to you. This is something we are working on internally, as we wish to have more flexible cut-off dates in the future, to give our customers a better experience. At the moment, we must adhere to these cut off deadlines in order to ensure a smooth payroll experience for all of our employees.
We have worked very hard in the recent months to revamp our Support service and experience, to get our customers linked up directly to the subject matter experts who are best placed to assist you with your queries in many cases. We would very much like to learn what more we can do to make the service better, whilst we roll out new improved versions of our Support service each month.
Thank you again for your valuable feedback and we hope to hear from you soon so that we can work with you further, and see what more we can do to help you.
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Smooth onboarding process.
January 12, 2024
Great communication and clear process!
January 5, 2024
It was super seamless and I was getting…
It was super seamless and I was getting constant updates. Keep up the good work!
January 3, 2024
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Great and quick service
December 15, 2023
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