Omnipresent 

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See what reviewers are saying

Rated 5 out of 5 stars

Changing jobs can be very daunting. You have a ton of uncertainty and are wondering if it's the right choice, and it can imply a ton of changes in your life. Omnipresent made things as easy as th... See more

Rated 5 out of 5 stars

Everything is going great using omnipresent.com. I have been working as an EOR for a Dutch company since January 2024. Onboarding went as smoothly as it could. Payments always processed before th... See more

Company replied

Rated 5 out of 5 stars

- Onboarding: very easy, I was contacted by a member of Omnipresent and had to send a few documents through emails and that was all the onboarding required to get started working - Payroll: always p... See more

Company replied

Rated 5 out of 5 stars

The onboarding with Omnipresent was amazing. Easy to use platform. I received quick updates by email and the platform about the status of the contract. There are short videos available that hel... See more

Company details

  1. Business to Business Service
  2. also in
  3. Payroll Service

About Omnipresent

Written by the company

Omnipresent is a Employer of Record (EOR) solution. As your global employee management & payroll partner, we give you the freedom to hire the best talent in the world without setting up a local entity.

We handle all employment HR duties, while equipping your employees with the tools and support they need to feel part of your team.

Omnipresent offers a real-time, customer-focused, and tech-forward solution, powered by proficient local experts and our OmniPlatform, to make internationalization a reality for your business.

Employers can hire from anywhere. Omnipresent’s software allows employers to hire candidates anywhere, onboard them at any time, handle all local taxes and cross-border payments with one invoice, and provide competitive benefits regardless of where someone lives.


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Rated 5 out of 5 stars

For me it was 2 things

For me it was 2 things. First the platform itself. It was easy to use, self-explanatory and quick.
Most importantly however was my communication with Gabriela Palacios. She was a star, proactive and she was replying to me in no time.

February 8, 2023
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Rated 1 out of 5 stars

Terrible customer experience

Things went quickly downhill once the process started in the country.

From the first call, I confirmed with the lawyer that "2 weeks is more than enough" to get the entire process completed. So I booked my travel and accommodation according to her advice.

The second week in UAE, I was told to extend my travel by 2 weeks which would have incurred 2,000 USD+ extra charges. So I emailed Oshan (CS) if Omnipresent can cover this cost considering it's a miscommunication on their end. Instead of replying to me directly, they decided to email the Head of People to "help communicate" with me that they can't cover any charges. Yet they didn't bother mention the part where they miscommunicated timelines.

As the process continued, I was informed that in order to set up a bank account, I needed a local SIM card. I spent 5+ hours visiting various SIM offices and was told that they cannot issue a SIM without the EID, which would only be issued 8-10 working days after my biometrics appointment (long after my departure from UAE).

I got on a call with the lawyers and they insisted that "there are external factors and situations where appointments take longer." If this is the case, why would they set unrealistic expectations for the 2 weeks?

After 30 minutes of arguing on the call, they finally sent someone to buy the SIM card on my behalf. Yet the problems didn't stop there.

It was agreed in writing they will send the rest of Jan salary to my foreign bank as at this point it's already Feb. I found out today they sent this money to the UAE bank which I still have no access to as the debit card hasn't been issued plus they want to charge 100 USD to send it abroad.

I wrote a lengthy email 7 days ago to Oshan at Omnipresent about this disappointing experience and ZERO reply.

Truly stressful and disappointing customer experience.

February 8, 2023
Unprompted review
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Reply from Omnipresent

Hi Virginia,

Thank you for reaching out to us. We appreciate this has been a frustrating experience with lots of communication and differing timelines between all the partners involved: Omnipresent, the local service provider and yourself.

This isn’t the experience we want anyone to have when using Omnipresent services and in response, we’re taking a look at our processes and relationships with local service providers to understand how we can be more aligned and provide a better service.

Thanks again, Marc

Rated 1 out of 5 stars

We are highly dissatisfied…

My team and I have had a frustrating experience with the services provided by Omnipresent. The setup has been confusing with multiple layers of contact, making it difficult to have our concerns addressed. Despite multiple escalations to the customer success manager, our issues have not been resolved and our needs have not been met. The response time is slow and there seems to be a lack of urgency when it comes to addressing high priority issues like delayed payouts. We would not recommend this company to anyone seeking reliable and efficient service.

September 30, 2022
Unprompted review
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Reply from Omnipresent

Hi there,
I hope you're doing well. This is Romeo from the Omnipresent Support team.
I'm so sorry to hear about the frustrating experiences you've had with us. We would like to know more about the difficulties you've faced and the ones that haven't been resolved yet. Could you please write all the details about your concerns to our Support team at help@omnipresent.com, and I'll personally look into it and escalate it internally to make sure we address the issues you're facing in a timely and satisfactory manner.
We hope to hear from you soon!
Cheers,
Romeo

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Rated 5 out of 5 stars

Professionalism

I had a very interesting experience for my onboarding process with Gabriela. Thanks for the service provided and I hope that you keep doing what you are doing now.

January 25, 2023
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Rated 5 out of 5 stars

Amazing onboarding experience

Gabriela made my onboarding experience with my new employer smooth, transparent and exceptionally easy. She was charming, communicative and accommodating, guiding me through the process every step of the way. I've never experienced such a positive well-organised introduction to a new company, thank you!

January 1, 2023

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