Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is gr... See more
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While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists. The live support - Emma specifically - was able to walk me through... See more
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I ran into a few challenges setting up SPF, DKIM and DMARC records, and Burak was a huge help. He walked me through which records go where and even shared a few recordings made specifically to explain... See more
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Company details
Written by the company
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contact info
Saint Katharine's Way 1, E1W 1YL, London, United Kingdom
- support@omnisend.com
- omnisend.com
4.4
Excellent
510 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy and Satisfied
Happy and Satisfied
Dilara understood the question and gave the solution by including the correct working link to solve the issue.
May 12, 2025
Unprompted review
Reply from Omnisend
We’re all about making things easy for you — and sounds like Dilara delivered just that! 😄 Glad she understood exactly what you needed and helped you get it sorted fast. Thanks for trusting us to support you — we’ll keep showing up with that same energy every time!
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Dilara is really nice she solved all my…
Dilara is really nice she solved all my question quickly
May 8, 2025
Unprompted review
Reply from Omnisend
Thank you for the great feedback! We’re so proud to have Dilara on the team, and it’s fantastic to hear she helped resolve everything quickly — that’s exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words!
I have only a year in experience with…
I have only a year in experience with ecommerce and have tried email octopus and send pulse.
Omnisend has better options for a lower price and doesn't automatically blacklist my website's server for spam before I ever get a chance to start up.
I know they have to be VERY careful with people spamming, but I have a very small customer base (that I'm growing with Omnisend!) but I think a good balance is needed.
The templates are great and the editor is good. I love the reports for my campaigns.
May 2, 2025
Unprompted review
Reply from Omnisend
Thank you for the thoughtful and detailed review! We’re so glad to hear Omnisend has provided more flexibility and value for you, especially as you grow your ecommerce business. We completely understand the need for a balance between strong security and giving businesses the room to get started — and we’re happy to hear it’s been a smooth experience for you so far. It’s great to know you’re enjoying the templates, editor, and campaign reports too. Thanks for trusting Omnisend to support your growth — we’re excited to be part of your journey!
Excellent customer support!
Their interface is extremely easy to navigate and use. No problems at all. Excellent customer support. Top 1 email marketing app for Shopify!
May 1, 2025
Unprompted review
Reply from Omnisend
Wow — top spot? Now that’s a title we’re proud of! 🚀 Thanks for the awesome review. We’re thrilled the platform’s been smooth sailing and that our support team has had your back. Being your go-to app for Shopify means a lot to us. We’re here to keep things running smoothly anytime you need!
1st class platform
The Omnisend platform is so intuitive to use, with great features and updates always seem to be on the way.
Importantly (for me), the customer service is first class. Thanks to all at Omnisend. Even the AI help bots seem to get it!
May 1, 2025
Unprompted review
Reply from Omnisend
Five-star feedback all around — thank you! 🎉 We’re so glad you’re loving the platform’s ease of use and constant improvements (with more always on the way!), and we’re extra proud that our customer support (human and AI alike!) is hitting the mark. Thanks for sharing your experience — We appreciate your support and look forward to growing with you!
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She helped me get my form added to my…
She helped me get my form added to my site built with Replit. She figured out the technical stuff.
April 28, 2025
Unprompted review
Reply from Omnisend
Thank you for the great feedback! We're so happy to hear our team could help you get your form up and running, even with the technical twists. That's exactly what we’re here for — making sure everything works smoothly, no matter the setup. Thanks again for trusting Omnisend to support you!
I'm Not Marketing Savvy - They Made It Easy.
I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.
April 22, 2025
Unprompted review
Reply from Omnisend
From “not marketing savvy” to fully set up in a night? We’d call that a win! 🙌
Thank you so much for the thoughtful review and congratulations on being so close to launching your brand! That’s such an exciting milestone, and we’re honored to be part of the journey.
We know email marketing can feel overwhelming at first, so it’s great to hear that Omnisend made the setup simple and stress-free. The fact that you found value in our lessons and got everything ready in one evening? That’s exactly the kind of experience we hope to deliver.
We’re thrilled you found a plan that felt fair and easy to get started with. When a tool lets you focus more on your launch and less on tech headaches, we know we’re doing something right.
Wishing you a smooth and successful launch — we’ll be right here if you need us!
Dilara was absolutely amazing
Dilara was absolutely amazing! Every time I have contacted Omnisend's support, the help has been incredible- thank you!
April 17, 2025
Unprompted review
Reply from Omnisend
Thank you so much for the kind words — this absolutely made our day!
We’re thrilled to hear that Dilara was such a standout during your support experience. She puts a lot of heart into what she does, and knowing it made a difference means the world to us. It’s also wonderful to hear that your experiences with our team overall have been consistently positive. That kind of feedback keeps us going, and we’ll be sure to share this with Dilara (though fair warning, she might frame it 😉).
Thanks again for your trust and support — we’re so glad to have you with us!
Spam spam and more spam from this…
Spam spam and more spam from this providers customers. Has a lack of due diligence and let's them send non-GDPR compliant emails at least once a day to consumers. Absolute joke. Reported to ICO.
——
updated in response to comment
——
This was Omnisend as confirmed by their own abuse team and I quote:
“ Hello,
Thank you for contacting Omnisend.
Thanks to your report we tracked the sender and conducted
an investigation of their mailing practices.
We also removed your email address from their database
so you should not receive any more messages from this source.
Please let us know in case of any more issues with unsolicited
emails sent from our system.
---
Omnisend Anti-Abuse Team”
-- Update to most recent comment --
"At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards."
Except you don't, you've allowed the user to spam people multiple times a day for over a month and didn't notice. You've failed the internet, made excuses and had to change your reply because you were called out.
April 16, 2025
Unprompted review
Reply from Omnisend
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards. Our abuse desk handles every report we receive with care and urgency. You can report any such concerns directly to anti-abuse@omnisend.com.
As confirmed by our Anti-Abuse Team, your report allowed us to track down the sender, review their mailing practices, and take appropriate action. Your email address was also removed from their database to prevent any further unwanted communication.
While we implement multiple layers of protection to detect and filter out non-compliant behavior, it's important to clarify the GDPR responsibility structure: Omnisend, as the Data Processor, provides the platform and tools, but the ultimate responsibility for compliance lies with the Data Controller — our customer — who determines the purpose and means of the data processing.
We understand how frustrating unwanted emails can be and truly appreciate you raising this concern. Please know that we are committed to safeguarding recipients' rights and ensuring responsible email practices across our platform.
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Great support - again & again
Once again - quick and right on point answers from Omnisend - support is great !
April 16, 2025
Unprompted review
Reply from Omnisend
Again and again — you’re making us smile over here! 😄
We’re so glad to hear our support team continues to hit the mark. Thanks for taking the time to share your experience — it truly means a lot!
everything was perfect
April 10, 2025
Unprompted review
Reply from Omnisend
"Everything was perfect"? You're making us blush over here! Thanks for the kind words — we're thrilled you had a great experience.
Quarterly calls that matter
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just ticking boxes. Over the past year, we've seen sales go up, definitely not coincidence. Would love to see product reviews feature available for WordPress stores too, that would be cherry on the top.
April 8, 2025
Unprompted review
Reply from Omnisend
Honestly, this review? Chef’s kiss. 👌
Huge shoutout right back to you for such thoughtful words — and for making our Customer Success Manager feel like part of your team! Hearing that those quarterly calls actually resonate (and aren't just box-ticking marathons) reminded us why we love doing what we do.
We’re over the moon that you’ve seen sales rise over the past year — definitely not a coincidence, and absolutely something to celebrate. As for the product reviews on WordPress… noted, and very much appreciated. We love a good “cherry on top” idea!
Thanks again for being awesome. We're lucky to be growing with you!
The service was very good
The service was very good, especially Danny. I am very grateful for her enthusiastic and patient service. I will recommend it to my friends.
April 11, 2025
Unprompted review
Reply from Omnisend
Can we just say — you’ve got excellent taste in both platforms and people! This review just made our day, and let’s be honest, probably made Danny’s entire week! 😄
Huge thanks for your kind words and for spreading the love. We're so happy you had a great experience, and your recommendation means the world to us!
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Fantastic company and tech team - Thank you!
I have only just signed up for Omnisend but I wish I had done so sooner. The integrations and work flow are supremely better than the previous company I was working with. And, when I initially signed up and Omnisend synced with my existing store it found over 5000 email subscribers that had signed up for our newsletter that the previous company didn't sync with. Happy that I can now begin including them in my newsletter emails. Also... tech support (Kayque) is very responsive and wonderful to work with - Thank you!
April 10, 2025
Unprompted review
Reply from Omnisend
Okay, now we’re wondering… should we frame this review or just forward it to the whole team with a flurry of confetti emojis? 🎉
We’re so glad you made the switch — and even more glad that Omnisend delivered (hello, 5,000 surprise subscribers!). Thanks for the kind words and for trusting us with your emails.
Here’s to smoother workflows, better integrations, and newsletters that reach everyone they should. Welcome aboard — we’re genuinely happy to have you!
I had an issue due lite speed caché and…
I had an issue due lite speed caché and the helped me, this works amazing
April 9, 2025
Unprompted review
Reply from Omnisend
Customer support is our middle name — well, not really, but it should be! 😄 Thrilled to hear that we could help resolve your LiteSpeed Cache issue and that everything's working amazingly now. Remember, we're here 24/7, 365 days a year if you need us!
I use Omnisend with all my clients
I use Omnisend with all my clients. It's simple and straightforward. Customer service is also very helpful.
April 7, 2025
Unprompted review
Reply from Omnisend
Using Omnisend with all your clients? That’s the kind of trust we don’t take lightly! 🙌 We’re so glad you find it simple, effective, and well-supported. Thanks for the kind words — we’re lucky to have you in our corner!
Omnisend Transformed Our E-commerce Marketing Game! ⚡
As a small e-commerce business owner, I’ve tried multiple marketing tools, but **Omnisend** stands out as a game-changer. From day one, it simplified our workflows while delivering measurable results—here’s why it’s worth every penny:
🚀 Effortless Automation:
Setting up abandoned cart flows, welcome sequences, and post-purchase follow-ups took MINUTES, not hours. The pre-built templates are genius, and the drag-and-drop workflow builder is so intuitive. Our abandoned cart recovery rate jumped from 12% to 28% in just two months!
💡 Multi-Channel Magic:
Combining email, SMS, and social media campaigns in one platform saved us countless hours. The seamless integration ensures consistent messaging, and customers love the personalized SMS reminders (open rates are through the roof!).
📊 Data-Driven Decisions:
The analytics dashboard is a goldmine. Real-time tracking of ROI, customer behavior insights, and easy A/B testing helped us optimize campaigns like never before. We boosted holiday sales by 40% using their segmentation tools to target high-value shoppers.
🎨 Stunning Templates & Support:
The professionally designed templates (mobile-friendly!) made our brand look polished without hiring a designer. Plus, their customer support team is lightning-fast—they’ve answered even my quirkiest questions within minutes.
Why Omnisend?
It’s affordable, scalable, and packed with features that actually WORK. Whether you’re a startup or scaling up, this tool grows with you. We’ve cut our marketing chaos in half while doubling engagement—what’s not to love?
Final Verdict: Stop overcomplicating your marketing. Omnisend does the heavy lifting so you can focus on your business. 10/10 recommend!
April 3, 2025
Unprompted review
Reply from Omnisend
Now this is the kind of feedback that lights us up! We're so glad to hear Omnisend has made such a difference for your business — from boosting recovery rates to streamlining your entire marketing flow.
We know small e-commerce teams wear a lot of hats, so it's awesome to hear that our tools are helping you do more in less time — and with real results to show for it. Thanks for trusting us with your marketing and for taking the time to share such a thoughtful, in-depth review. Here's to even more growth ahead! 🙌
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Migration
Switched over from Klaviyo to Omnisend, and gotta say, support team along with Deniz made the whole process way easier than I expected. They took care of migrating my automations, contacts, email templates, plus they helped me setup my domain without any hassle. Haven\t seen this level of support with other email marketing tools, so definately worth a shoutout. So far, so good.
March 24, 2025
Unprompted review
Reply from Omnisend
From Klaviyo to Omnisend without the hassle? That’s what we love to hear! 😎 Hats off to Deniz and the team for making the transition easy — we’re happy we could take the heavy lifting off your plate. We’re glad to have you on board and can’t wait to support your continued growth!
Not the best experience.
After Omnisend advertising that my contacts would integrate seamlessly with Wix and that their subscription status would sync back and forth, I purchased the plan. Then only to find out that isn't the case, and that nothing syncs back to Wix at all!
Requested a refund and was REFUSED! Because it "goes against their refund policy". I asked for them to please re -consider their decision. They refused again. It was only after I put up this review that I received a 3rd email saying they will refund. While I am grateful to finally have a resolution, it's a shame it takes writing a terrible review to get a decent outcome.
April 1, 2025
Unprompted review
Reply from Omnisend
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
We completely understand how important reliable integrations are, especially for small businesses. While we aim to make our platform and integrations as seamless as possible, we realize there may have been a misunderstanding around what “seamless integration” entails in this context. To clarify, while Omnisend does import contacts from Wix, it does not support two-way syncing of subscription statuses. We haven’t actively advertised this feature as a two-way sync, but we’re genuinely sorry if the expectations set by the language we use led to confusion.
Regarding the refund, our standard policy states that charges for active monthly subscriptions are non-refundable. That said, we also recognize that every situation is unique. In your case, our billing team and senior support specialist carefully reviewed your request and made an exception beyond our usual policy. This resolution was communicated to you directly, and we truly hope it helped address some of your concerns.
We regret that Omnisend didn’t meet your expectations and appreciate you highlighting the areas where we can do better. Your feedback is important to us, and we’re committed to improving the experience for all users — especially small businesses working hard to grow.
SCAM, they record your payment method and took money even if you're not subscribed anymore
I would pu 0 if there was. I unsubscribed earlier in January, they still took money from my account on 16 January, on February, they took nothing but yesterday, I was amazed and furious to see 2 withdrawals of 20usd and 33,60 usd from my account, and my plan was reactivated and upgraded to the standard one though I did not ask for it. They say the chat is 24/7 but until now, nobody answered me to give me clear answer yet. Without clear answer, I'll sue you and I'll make sure to ruin your reputation everywhere, you're a scam
March 29, 2025
Unprompted review
Reply from Omnisend
We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Upon investigating your account, we found strong indications that it was compromised — specifically, a pending admin access request sent to a suspicious email address. For security and privacy reasons, we’ve shared the full details via our in-app chat.
Given the situation, we’ve refunded the March charges for both your Standard plan and SMS subscription, and removed your card from our system to prevent any further unwanted transactions. Please rest assured that Omnisend does not initiate unauthorized charges — any payments processed are strictly tied to account activity, such as subscription renewals or upgrades.
Regarding support, we saw you initiated three live chats. In two cases, the conversation remained with our automated assistant, and it seems the handover to a human agent wasn’t completed successfully. However, during your third attempt, a support specialist connected with you and provided the necessary billing assistance.
We take account security very seriously and we’re genuinely sorry this happened to you. We’re glad you brought it to our attention so we could take swift action. If you have any further concerns or need ongoing assistance, our team is here to support you.
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