Once Upon Reviews 18,752

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the amazing prints and high-end feel of the photo books. Many found the app and overall user experience very easy to use, making the creation process simple and enjoyable. The delivery service is frequently mentioned as fast and efficient. However, some people were dissatisfied with the quality of the books, noting issues like faded colors, pixelated images, or a cheap feel. A few other people also felt that the packaging was inadequate, leading to damaged books or covers upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing quality of the photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of prints,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the app and... See more

Delivery service

Customers consistently report positive experiences with the delivery service. Many reviewers praise the fast... See more

Application

Customers consistently note positive experiences with the app, praising its user-friendliness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the book together on my phone was very simple and easy, took alot quicker than I expected Nothing complicated, very straight forward. When I received the end product I couldn't be happier, pic... See more

Rated 5 out of 5 stars

I found this accidentally when searching for photo album ideas for a birthday. It was a great find and it turned out brilliantly. The app was easy to use and I loved the little option to change layout... See more

Rated 5 out of 5 stars

Loved my photobook made it a memory book of my holiday with my husband and I will definitely be making another one when we visit any country. The quality is amazing. It’s definitely worth the money th... See more


Company details

  1. Photo Printing Service

Written by the company

We believe that life should be celebrated – always! The big things and the small. Everyday life as well as parties. The good and the not so good. We also believe in sharing and reliving memories together and that sharing stories strengthens relationships. Between siblings and parents, within families, between people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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Rated 3 out of 5 stars

MORE CHOICES WOULD HAVE BEEN BETTER

I thought the cover colour was a bit subdued. Also I would have liked to choose the sizes for each page, not having to fit what was available. There were no options for first inside page or back cover.

April 2, 2026
Once Upon logo

Reply from Once Upon

Hello Katrina! Thank you for your feedback! We love hearing ideas like this and truly appreciate you sharing them with us. / Team Once Upon

Rated 5 out of 5 stars

Beautiful keepsake book

Once Upon is a wonderfully easy app to use. It made editing and creating my photo book simple and enjoyable, and the final result is a beautiful keepsake I will treasure for years to come

April 3, 2026
Rated 4 out of 5 stars

While everything was crisp and clean…

While everything was crisp and clean the little booklet that showed up was not expected.I felt I was purchasing something larger. The quality is there and the price was within reason. Might have to try again to see if there is something larger to select from. But totally satisfied with the little book that could.

April 2, 2026
Once Upon logo

Reply from Once Upon

Thank you for taking the time to share your review and feedback with us! Your input is highly valued by our team at Once Upon. We have two different formats to choose from and we’ll get in touch with you to look into this, so please check your inbox and spam folder shortly.💛 /Team Once Upon

Rated 5 out of 5 stars

I am writing this as a follow up to a…

I am writing this as a follow up to a previous
1-star review. The issue was because of shipping. Once Upon handled this promptly and resolved the issue. I am very happy with how this was handled and I am very happy with the product. Will definitely order from them again in the future!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Loveeeeee the user experience and…

Loveeeeee the user experience and product itself. I do a photo album for my kids each birthday yearly. The process of making them has been a nice reflection of the year, and they love them! The quality of the books are great, very happy with them.

March 29, 2026
Rated 5 out of 5 stars

Perfect

Perfect. I love the quality, the photos have all come out brilliantly,even though some of them had question marks over the exposure quality. I will definatley buy again and my daughter will after seeing the book.

April 1, 2026
Rated 5 out of 5 stars

The Best Photo Books !!

Once Upon are my absolute go-to for photo books.
The memories of every trip I have done in the last three years, and there have been a few, have been captured by the beautiful photo books.
The software is easy to navigate, the books themselves are beautiful, quality is outstanding and they a great way to showcase what we normally store on our phones. Plus they look fantastic on your book shelf or coffee table.

April 1, 2026

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