OnDeck Reviews 5,552

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding approach, making the process smooth and pleasant. Many people highlight the exceptional customer service, noting quick responses and clear explanations that made them feel valued. The overall service is often described as fast, efficient, and easy, with many appreciating the streamlined process for obtaining funding. However, some customers were dissatisfied with the payment terms, mentioning that fees were not clearly explained upfront and that interest rates were very high. A few other people also felt that paying off loans was difficult and that customer service was unhelpful in these situations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the entire online process... See more

Customer service

Users describe positive interactions with customer service. Many customers praise certain representatives for... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the quick and efficient funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harrison went above and beyond to answer all of our questions, accommodate us with setting up times to talk, and overall made the line of credit process totally smooth. I was delighted to find out tha... See more

Company replied

Rated 5 out of 5 stars

Working with OnDeck, Is beena great experience and they have helping me growing my business, founds come fast and I most need them. Thank you OnDeck and Anastasia Petrovek (my agent) for all your he... See more

Company replied

Rated 5 out of 5 stars

Scott F. Was very helpful, respectful and responsive, he made sure I understood the terms fully and clear, I am still working with him since I have a loan with OnDeck, he always let me know when it’s... See more

Company replied

Rated 5 out of 5 stars

Scott F. made my experiences fabulous. Scott was so good that we came back to him a couple of times when we were in the midst of an absolute emergency. Scott was kind, understanding, non-judgemental... See more

Company replied


Company details

  1. #106 of 250 best companies in Non-Bank Financial Service

Information provided by various external sources

Part high tech. Part human. All business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joe Gorman was great

Joe Gorman was great, followed me through the entire process and was very informative.

March 12, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was well-explained and supported. Thank you for sharing your positive experience; we appreciate your feedback very much!

Rated 5 out of 5 stars

Joe Gorman from Ondeck was great to work with

Joe Gorman was great to work with. Great to work with and always followed up. He is the Best!

March 9, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a wonderful experience. We appreciate you taking the time to leave us this great review and your kind words!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Experience with Patsy…

⭐⭐⭐⭐⭐ Excellent Experience with Patsy Garcia at OnDeck

I had an outstanding experience working with Patsy Garcia at OnDeck. She was extremely helpful from start to finish and walked me through every step of the process perfectly. Patsy took the time to explain everything clearly, answered all my questions, and made sure I understood exactly what was happening the entire time.

I’ve worked with other companies before, but I’ve never received this level of support and guidance. Patsy truly went above and beyond to help me get funded, and she made the whole experience smooth and stress-free.

If you’re looking for someone who actually cares and will help you through the process the right way, I highly recommend Patsy Garcia. Thank you again for all your help!

March 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share how the support and guidance you received made the funding process smooth and stress-free. Thank you for your feedback.

Rated 5 out of 5 stars

My experience with OnDeckCapital

From the start with Taylor then Harrison it was the best professional experience I can asked for. They explained everything to me about the product and I totally understand everything.
Even though the interest rate was slightly higher than I had before from another lender on unsecured loan I cannot passed this opportunity. Having this credit line and carefully managing the line I can profit more from my business.
Thank you

March 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad you had a positive and professional experience. It's great to hear the explanations about the product were helpful and clear. We appreciate you recognizing the potential benefits of the credit line for your business, and we thank you for your feedback.

Rated 5 out of 5 stars

Joe Gorman made my process seamless and…

Joe Gorman made my process seamless and answered all my questions. He walked me through everything step by step and made sure my entire process went down without any difficulties. I’m truly appreciate for all his help.

March 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was seamless, and all your questions were answered. It's great to know that you felt supported throughout your experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Recurring Customer

Being a returning customer the amount of time to process the funds was fantastic no waiting after approval funds were received in less than 24 hours.

March 6, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a fantastic experience with our quick processing times. We appreciate your continued support and thank you for your positive feedback!

Rated 5 out of 5 stars

Quick efficient professional and just nice to work with

On Deck really has been great for us as a business. They were quick with approval and processing, and later when we were ready to do some restructuring we were able to work with them to improve our debt servicing cash flow also keeping that safety net of having extra credit in the back pocket if needed. I have been very happy with them and look forward to continuing this relationship.

March 6, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you've had a great experience with our quick approval and processing. It's wonderful that we could assist with your restructuring needs and provide a financial safety net. We appreciate your positive feedback and look forward to continuing our relationship.

Rated 5 out of 5 stars

Best Service- Thanks Marquise Callaway

Marquise Callaway was helping me with the Line of Credit. He was really professional and the process was so easy. It took only 5-10 mins on the phone to get it approved.

March 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the line of credit process was easy and quick. We appreciate you mentioning the professional service you received. Thank you for your positive feedback!

Rated 5 out of 5 stars

Harrison was awesome!

Harrison is kind, courteous, expedient and thorough. I very much appreciated his help getting funds for our business. I’ll surely deal with him again in the future. Top recommendations. Thank you.

March 9, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the funding process for your business was a positive experience! We appreciate your kind words and top recommendations. Thank you for your business; we look forward to working with you again.

Rated 5 out of 5 stars

I needed funding to free up some cash

I needed funding to free up some cash. I got a call from Marquise Callaway and he was extremely informative and polite. After a few calls to get the information to his underwriting, he promptly called me to explain my loan options. The application and approval process was the easiest I have ever had the pleasure of using. Marquise did a fantastic job and I really appreciate his efforts.

March 9, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the funding process was easy and informative. We appreciate you sharing your experience and are so glad everything went smoothly. Thank you for your positive feedback!

Rated 1 out of 5 stars

Predatory Lender be ware

Ondeck extended my company credit: HOWEVER, had I known they were going to file a UCC Lien against my company I would have kept looking. NOW I HAVE 20 CALLS A DAY ASKING IF I WANT OUT OF MY ONEDECK LOAN-OR HOW CAN I HELP YOU WITH YOUR UCC LIEN. Thanks Ondeck for not telling me about the lien. And thanks again for not removing it after I paid you back 2 weeks later. Now I have to deal with dozens predatory lenders everyday. The calls just dont stop and its extremely irritating. I wont be doing business with these people again.

I see on deck responded with an insensitive tone and basically blamed me for the problem they caused. Instead of offering to help resolve the issue as I would if my company had harmed a customer. This just re-enforces the fact I wont do business with them ever again. Beware of these people.

May 20, 2025
OnDeck logo

Reply from OnDeck

Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you described, and we apologize if our previous response did not fully address your concerns or came across as insensitive.

We understand how disruptive repeated calls from third parties can be. UCC filings are a standard part of many business financing agreements and are typically outlined in the loan documentation provided prior to funding. After reviewing your account, we can confirm that the UCC filing associated with your loan has been removed.

If you continue to experience issues related to this matter or would like us to review anything further with you, our Customer Service team would be happy to assist. Please contact OnDeck Customer Service at (888) 556-3483.

Thank you.

Rated 5 out of 5 stars

Harrison was personable and friendly

Harrison was personable and friendly. I was assisted with the line of credit easily. Fast approval and easy to use interface

March 6, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad you had a positive experience with the line of credit. We appreciate you mentioning the fast approval and easy-to-use interface. Thanks for your feedback.

Rated 5 out of 5 stars

5 stars

5 stars! Harrison is awesome. Professional, responsive, and helped us secure funding fast. I highly recommend their services!

March 5, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a positive experience! It's great to know that we could assist you in securing funding quickly. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Patsy called me within a couple hours of applying. Walked me thru the application process, let me know what next steps would be and when we should hear back from her. All of which was such a smooth process and within 24 HRS we were approved. Highly recommend OnDeck for your business financial needs!

March 5, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the application process was smooth and efficient. It's great to know that you received excellent support and a quick approval. Thank you for recommending us!

Rated 5 out of 5 stars

OnDeck has been wonderful to work with…

OnDeck has been wonderful to work with for our funding needs. Harrison was personable, professional, and took the time to walk us through all available options. He answered every question clearly and made the process smooth and easy. Great experience overall.

March 5, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a smooth and easy funding experience. It's great to know that you found our team member to be professional and helpful in explaining your options. Thank you for your positive feedback!

Rated 5 out of 5 stars

Jordan bousman was wonderful to work…

Jordan bousman was wonderful to work with very helpful and easy to talk to incredibly knowledgeable and friendly

March 4, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a wonderful experience. We appreciate your positive feedback regarding the helpful and friendly service you received. Thank you!

Rated 5 out of 5 stars

Jordan stayed in constant…

Jordan stayed in constant communication, was understanding and patient.

March 4, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We appreciate you taking the time to share your feedback. We are happy to hear that you were pleased with the communication and support.

Rated 5 out of 5 stars

Business Line of Credit

Joe Gorman absolutely crushed it on getting our account approved AND funded SAME DAY. He asked all the right questions and explained the entire process thoroughly including how the underwriter came up with the offered Business Line of Credit amount and how we could grow the account together.

March 3, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the account approval and funding process met your expectations! We appreciate your positive feedback regarding the clear explanation of the line of credit and growth opportunities. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look