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One.World Reviews 242

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TrustScore 5 out of 5

4.8

Home Goods Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as beautiful, unique, and even better than pictured. The delivery service is frequently highlighted for its speed, careful packaging, and the professionalism of the delivery personnel, with many appreciating timely updates and fuss-free experiences. The customer service is also widely commended for being helpful, efficient, and responsive, especially when addressing issues. However, some customers also noted issues with delivery, including delays and receiving incorrect or incomplete orders. A few people were dissatisfied with the quality of certain items, specifically mentioning poorly concealed damage on a product. Additionally, some reviewers reported negative experiences with customer service, citing unprofessional communication, dismissive attitudes, and a lack of care when handling fragile items, particularly in physical store locations.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the great value for money and good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and efficient... See more

Order

People report positive experiences with order. Many customers praise the easy online ordering process and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from One.world before and their customer service is good. Keep you up to date with your order and progress of order. Ordered side tables and the quality is excellent once again. Required... See more

Rated 5 out of 5 stars

Delighted with the lamps. Exactly as described and look lovely in our living room. Hurricane lamp is still boxed as it is a wedding gift but I’m sure it will be just as lovely. Good customer service w... See more

Rated 5 out of 5 stars

We visited One World at Chessington and found the staff refreshingly helpful and cheerful, the prices for the furniture items are very competitive so we ordered for delivery also. Delivery was prompt,... See more

Rated 5 out of 5 stars

Although the carrier was a let down as thy lied about the parcel out for delivery for 2 days i eventually or my parcel. The 2 metal reindeers are really nice. I’d the recipient doesn’t want them I sh... See more

Company details

  1. Home Goods Store
  2. Furniture Store
  3. Lighting Store
  4. Mirror Shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing quality

Amazing quality. I have bought a few products from one world and they are such great quality and good value. Quick delivery and packaged very well. Thank you

November 21, 2025
Rated 4 out of 5 stars

Good service. Great gift.

Recently bought a beautiful round tray with mirrored cow parsley design.
It came well packaged and on time.
It is for a Xmas gift but I'm sure the recipient will love it.

November 6, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. I had a slightly damaged piece of furniture delivered. They responded right away and it was dealt with.
Very happy with the many products I’ve now bought from one world

November 3, 2025
Rated 5 out of 5 stars

Great all round!

Fast delivery, & really well packed as I’d ordered a mirrored tray. It arrived in perfect condition & is even nicer than the photos! One world kept me up to date with delivery & the driver was on time, polite & courteous. A great experience & id shop at One World again for sure!

October 24, 2025

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