One4all Gift Cards UK Reviews 6,497

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,417 reviews, most reviewers were unhappy with their experience overall. Many customers found the product difficult to use, particularly when trying to spend the gift cards online or in-store, often encountering issues with payment systems and website functionality. The user experience was frequently described as frustrating and complex, with many feeling the cards were intentionally designed to be hard to redeem. However, some customers also mentioned positive interactions with customer service, describing agents as helpful, polite, and prompt in resolving issues like damaged cards or processing refunds. Conversely, a small portion of people felt that customer service was poor and unhelpful, especially when trying to navigate the product's limitations.

What people talk about most

Product

Customers consistently note negative experiences with product. Many reviewers find the gift cards difficult... See more

Payment

Clients share negative opinions on payment, primarily due to difficulties using gift cards. Many reviewers... See more

Website

Consumers find the website to be problematic and difficult to use. Many reviewers report issues with the... See more

User experience

Reviewers highlight significant frustration and difficulty with the user experience. Many customers report... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the excellent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more

Company replied

Rated 2 out of 5 stars

Impossible to spend these things. You have to use it like a debit card meaning you cant spend more than the balance because you cant use multiple payment cards online. I assumed you would also have... See more

Company replied

Rated 2 out of 5 stars

I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to... See more

Company replied

Rated 2 out of 5 stars

I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards aga... See more

Company replied


Company details

  1. Corporate Gift Supplier

Written by the company

One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.

One4all Gift Cards

Written by the company

Wrap up Christmas with a gift for everyone
Gift cards really are the gift that keeps on giving. Whether you're shopping for the jolly jumper specialist in your life or the cooking crisis averter that everybody appreciates, One4all helps you wrap up Christmas with peace of mind and the gift of choice. The One4all Gift Card is the ultimate multi-store gift card and a perfect gift for every occasion. It can be spent directly in-store or online with 100s of retailers on 1000s of brands, including Primark, IKEA, M&S, Boots, Argos & more. When you place an order for any of our physical One4all Gift Cards, you'll receive a FREE 8-panel Christmas greeting card* packed with festive fun to discover, while stocks last. Send it to someone special—or treat yourself if your post box has been quiet lately. That's the One4all magic - swapping the whirlwind of crowded shops for the calm of a Christmas market, hands free and truly present.

Contact info

Promotion box for One4all Gift Cards UK

Free Thank Your Teacher Greeting Card

Say Thank You Teacher With One4all & they'll have a Gift of Choice

2.0

Poor

TrustScore 2 out of 5

6K reviews

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Rated 1 out of 5 stars

Almost impossible to spend

Almost impossible to spend. Feels like a scam, should be illegal. My daughter had one for Christmas so I gave her cash and took the voucher. Trying to spend online is pretty much impossible unless I find something that is exactly £5. Using in-store requires split payment. The problem is these are effectively just a pre-paid debit card, not a gift card but unlike a debit card you are heavily restricted on who will accept them. I expect the company make s fortune sitting on balances that never get used.

April 20, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Adam, thankyou for contacting O4A. I will enclose an online link of retailers for you and your daughter to have.

When you are spending online you must spend less or the exact amount of the value on the card.
Instore you can do a split payment of card and cash if the amount is over the amount on the card.


Where to Spend – UK
you can view our full list of participating retailers here on our website: https://www.one4all.com/new-where-to-spend
All online retailers are indicated with a red cursor on the retailers' image.

Please don't hesitate to contact us again if I can help you further

warm regards
O4A

Rated 4 out of 5 stars

I let 2 cards lapse not understanding…

I let 2 cards lapse not understanding you get 1 year from purchase date to use, contacted centre customer care, very efficiently agreed to send out replacement cards, restored my faith in one 4 all just got to make sure I use them this time within 1 year

April 20, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Adam, thank you for your review. We were pleased to assist you and hope you treat yourself to something nice, warm regards, the O4A team.

Rated 1 out of 5 stars

AVOID LIKE THE CLAP !

AVOID LIKE THE CLAP !! I have been trying to spend these cards I had for Christmas for a few months without success. I decided to call them after struggling to purchase from currys online , Told ' They dont work Online ' ??????? They advertise they ALL work online but trust me NONE of the stores I would allow online. I then said if I transferred to google wallet can I spend them anywhere ? ' Yes anywhere that excepts good play ' This is also completely incorrect information , I spend time doing this and drove to my preferred store to find them still not working. I was also told if they send me actual gift cards they work as a normal Visa card anywhere. This is ALSO untrue ! I then called to express my disappointment and after the person told me all of this I said I was not happy so they just put the phone down. I then purchased the Product with my own Money omitting the £480 I have in on these absolutely rubbish cards that you cant spend anywhere. If I could give a lower score I would, Customer service = 0 useability = 0 Overall Score = 0. Hopefully someone will read this and refrain from buying. Apart from that I am really unwell and this has made me bad today so thanks for that as well. Mither and stress I could do without.

April 18, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Dave, thank you for the fast reply. I have forwarded your complaint to our Customer Services team and asked them to look at it urgently. They will reply to you shortly. They can also listen to your call to see how we could have better assisted you and conduct further training with the agent, to avoid this happening again, warm regards, the O4A team.

Rated 1 out of 5 stars

Never in my life have I ever felt the…

Never in my life have I ever felt the need to write a review. How can I put it but absolutely useless!! Don’t bother buying one it won’t work and you will get ripped off. A total scam!!! Hope the company folds I’m sooooo angry

April 16, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Simon, We appreciate you taking the time to share your experience. We're very sorry to hear that the product did not meet your expectations and that you feel this way. Please get in touch directly to our Customer Service team by emailing help@one4all.com or by calling 03700 84 4444. and they can assist you with the use of your card .

Rated 1 out of 5 stars

Really awful concept.

Really awful concept.
It is near impossible to actually spend these cards. They say you can use them online as a credit/debit card, but when you do, the company just delcines the card. Even if the amount you spend is less than or equal to the amount on your card.
Its likely their busienss strategy is just to make money selling cards, and then people give up on the cards and don't spend anything!

April 16, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Amin, I am sorry you are having issues spending your gift card online. I am reaching out to you via your Trustpilot account for further details, warm regards, the O4A team.

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.
The customer contact form does not work, the email address I was given gave no indication if the email had been received or not and although I got through on the contact number I have no resolution to my issue - a card I have attempted to spend on via an online retailer - the retailer not being given the funds by one 4 all despite my balance being more than the amount.
Do not trust this as a gift giving experience - it just leads to hassle.

April 14, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi TJ, Thank you for sending the information, via Trustpilot. I have passed it onto Customer Care and they will be in touch with you by email shortly, warm regards, the O4A team

Rated 1 out of 5 stars

i tried to redeem my gamer version for…

i tried to redeem my gamer version for an xbox gift card and it wouldn’t let me it also wouldn’t let me use anything other than euros even tho i’m in england it still won’t let me i’ve even tried amazon ive been trying for about an hour now and im very pissed of the app is also just sh*t get a fricking grip you waste of a company

April 13, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Kaydon, I am sorry this has happened to you. It is frustrating, I understand. please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444, warm regards, the O4A team.

Rated 5 out of 5 stars

Problem spending £100 All4one card

Having recently had a problem spending my £100 All4one card I contacted the company by e-mail and their response was much quicker than I expected.
I was advised that the card I had was expired and that was the reason I could not spend it.
I was told that a replacement £100 card would be sent in the next 7-10 days and as if by magic my new card arrived today as promised.
Thanks to Rudy R, Laura Velasquez and Daniella U and the whole team.

April 3, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Good morning, thank you for taking the time to leave us a review. We really appreciate your kind words and are pleased to hear that you have received your gift voucher. Enjoy spending it, warm regards, the O4A team.

Rated 1 out of 5 stars

Card is for multiple cinemas but…

Card is for multiple cinemas but voucher is not being accepted by any cinema , this is totally unacceptable!!
Never buy these just give cash as a present !

April 12, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Rod, I am so sorry you had this issue with our gift cards. I am reaching out to you via your Trustpilot account for further information so I can assist you to resolve this issue, warm regards, the O4A team

Rated 1 out of 5 stars

Zero stars

This company appears to be total scam.
Their contact number doesn’t work, just sends you round in circles, their online contact form doesn’t work, their password reset doesn’t work. My child has been digital gifts from this company and cannot use the funds. Please don’t use them and get ripped off like our family members have.

April 10, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi there, I am sorry you are having a problem reaching our customer service team. To be sure you have the correct number and email address, I will pop them here for you.
It is help@one4all.com or 03700 84 4444.
We are aware of the contact form issue and are working to resolve it.

When you call the number above please press 1 , then 1 again and *, you should get through to an agent then, but any issues doing that, you can also email them too.

I hope that helps you but please don't hesitate to get back in touch with us here if you need further assistance,
warm regards
The O4A team

Rated 4 out of 5 stars

Actually good customer service!!

The cards themselves are annoying to use and I'm glad to see them adopt the high value visa cards for employee benefits (ireland small exemption benefit). I couldnt use my saved cards for the purpose I had intended and was left with a high value over several cards. Very annoying. Customer service were really understanding and absolutely saved the day! Top service from the customer team! Shout out to Rudy, Elaine and Brandon!

April 10, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Karen, We appreciate your feedback and are sorry the card usage was troublesome. We're happy our customer service team, especially Rudy, Elaine, and Brandon, were helpful! We're glad they provided understanding support.

Rated 1 out of 5 stars

Such a waste of money!

It is so difficult to use these gift cards. If you use it online the balance on your card needs to cover the full purchase cost, it cannot be used to put towards the purchase cost as it is used as the payment card not a gift voucher. When I have tried to use it in store, it was not accepted. If you don't spend it within 18 months, they take 90p a month as a card management fee - for doing nothing! Such a waste of money.

April 9, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi CJ, We want you to enjoy spending your gift card and to treat yourself to something soon! It’s best to spend your gift card within the first 18 months. After that a charge, as set out in the T&CS, of £0.90 commences monthly, and helps us keep any remaining funds secure. We would be happy to discuss the amount deducted so please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444.

If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.

This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost. Our apologies for the inconvenience caused.

Rated 1 out of 5 stars

A terrible experience

A terrible experience, they sent my voucher to the wrong address, I didn't call and couldn't speak to anyone. I tried filling out the form more than 20 times and it always gave an error. It's a real scam. They keep the vouchers for themselves and write false addresses, and when you try to contact them, it's impossible to contact them by phone or email. It's a scam, the vouchers were stolen. Eon gave me a £50 voucher and they took it. Eon says ask One4all and they can't be reached. They're both scammers. I don't recommend One4all or EON to anyone. 1 Start is to much they regret ----1000

April 9, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Teresa, We're very sorry to hear about the trouble you experienced with your voucher being sent to the wrong address and the difficulties you faced trying to contact us. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.

Rated 1 out of 5 stars

Don't use online contact form it doesn't work!

What is the point of online contact form when it doesn't load at the end just says error what an absolute waste of time for people filling it out to then realise it won't load after submitting, not everyone wants to speak on the phone! Already phoned a few days ago and still not resolved I don't want to phone again.

April 9, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Chelle, I am so sorry, we are actively working on a fix for the customer care form. However, yes I agree it is frustrating. I will raise it today again with management to see if we can get it working again asap.

I can offer you an email address if you prefer. It is help@one4all.com.

If you pop them an email with your full name, address, phone number to verify your account and the card ID number ( not the long card number) they will be able to assist you

warm regards
The O4A team

Rated 1 out of 5 stars

Rubbish- don’t bother

Wanted to spend £50 @ boots but you can’t use these as part payment só it’s just a nightmare - it has to be right to the full amount
Would recommend staying clear from these gift cards

April 9, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Katrina I am sorry you are having difficulties using your O4A card.

If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.

This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.

Rated 1 out of 5 stars

Essentially a scam

Essentially a scam. It is almost impossible to spend money paid on to the card.
It makes me quite sad that a relative has spent money on this.

April 8, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Steven, thank you for your feedback and I am sorry that this has been your experience. I am sending you an up to date list of retailers to chose from and I hope that this helps you to buy something for yourself.

https://www.one4all.ie/retailer/spend-online.html

To spend online you can use up to the value of the card,

Rated 1 out of 5 stars

A Complete Waste Of Time!

A complete waste of my time. I have two of these pathetic gift cards and have given up trying to use them!

April 7, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Susan, thank you for your feedback and review. We want you to spend your gift cards, therefore I will reach out to you via your Trustpilot account and assist you further, warm regards, the O4A team.

Rated 1 out of 5 stars

Sister bought my son this to spend at…

Sister bought my son this to spend at JD sports (listed shop on card)
So difficult to use and will only let u redeem on exact amount or less. The football boots he wanted were over £100 and the card was £45. Therefore couldn’t be used!
Never known a gift card to be so bad!
Do not buy anyone this card

April 6, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Alison, We are sorry to learn of the issues you are having spending your card.

As our gift cards work off a Visa Debit platform, part payment is not available online. If you are using the gift card in a store you can use it as part-payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means.

Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted. This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.

Rated 5 out of 5 stars

Had some issues originally but really…

Had some issues originally but really appreciate the quick response and resolution from the customer service!

April 6, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Good morning, thank you for leaving us a review. We are pleased our CS team were able to assist you, warm regards, the O4A team.

Rated 1 out of 5 stars

Utter rip off and an absolute joke

Utter rip off and an absolute joke! Taking money from people's card balance is fraud. It's theft in modern digital age, scandalous and simply should not be allowed!

April 6, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Lisa, we would be happy to investigate this and advise. Please get in touch with us via DM or email help@one4all.ie so this can be arranged.

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