Onebright  Reviews 972

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Service
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My 9 year old has taken part in CBT…

My 9 year old has taken part in CBT sessions to support his anxiety.
The sessions were age-appropriate, engaging, and delivered by Jan Carlton who was fun, enthusiastic, and helped create a positive and supportive environment.
Developing a better understanding of anxiety triggers and the link between thoughts, feelings, and behaviours. They have been introduced to coping strategies such as breathing exercises and positive self-talk, which they are beginning to use with adult support.
Jan has been amazing and our son’s confidence has really grown over the past 10weeks - thank you Jan 😊

November 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent Service. My therapist Lindsay was truly awesome. I was in physical and mental pain from bereavement and wasn't convinced 'talking' would do me any good after all, how can talking help my physical pain? I wasn't convinced and I didn't want to talk. Lindsay however gradually drew me out of myself with warmth, understanding and support. I can't speak highly enough how her approach helped. Thank you so much Onebright! Forever grateful Lindsay!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

My therapist Elisabeth

My therapist, Elisabeth, had helped me enough to gain back my confidence in myself by being able to observe and accept how I feel and think. This helps me how to make informed decisions and not just out of haste or impulsive emotions.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Therapist

My daughter has found the experience extremely helpful and rewarding. Having been discharged previously from CAMHs and after relapsing, she was pretty desperate for some more support. Maxine has been incredible and my daughter has benefitted hugely from their interactions and seems to be in a much better place. Thank you

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Babalwa has been a great help to my…

Babalwa has been a great help to my teenage daughter. The sessions were well structured and my daughter learnt a lot of practical strategies and was expected to experiment and try out her goals. My daughter appreciated the honest, straight forward feedback and felt safe to open up and share difficult thoughts and feelings. Highly recommend.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

CBT sessions

It has been great working with my therapist Diana for the past few months and her help with CBT has been important in helping me feel better. The techniques that I have been taught have been integral in helping me manage my anxiety and depression and understanding myself much better. Diana’s calm, supportive and positive approach has been so important in helping me feel relaxed and comfortable enough to open up. She has been excellent.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Assessment felt pre-decided rather than collaborative

The assessment felt pre-decided rather than collaborative. CBT was recommended despite me explaining it hasn’t helped before, and alternatives weren’t discussed. I was told I’d be called back to discuss my decision, but the follow-up call was instead to book an appointment, and promised email follow-up didn’t happen.

Update: The response from Onebright did not address the specific concerns raised, instead reiterating general guidance around CBT without acknowledging the lack of collaborative discussion, the absence of alternative options, or the missed follow-up communication.

January 29, 2026
Unprompted review
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Reply from Onebright

Hi Helen,

I am really sorry to read this. Your initial assessment should be a collaborative experience, and I am sorry you didn't feel it was. I know that we always work with NICE guidelines for best practice which may be why CBT is recommended, however, we are always open to your views and experiences. If you are happy to do so, please reach out to us at customersupport@onebright.com or by calling in to the office, we would welcome the opportunity to discuss this further

We look forward to hearing from you,

Tiffany

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Rated 5 out of 5 stars

Great experience of CBT

I had a course of CBT and ERP with Ian Salmon for OCD. It felt like he understood me from the beginning. I felt I could be honest and listened to without judgement. The course of therapy felt well structured and I feel so much better for it. He's given me my life back and I couldn't be more grateful.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

My therapist Abigail W-P was absolutely…

My therapist Abigail W-P was absolutely amazing, she helped me get through things i wouldn’t have been able to get through we went though loads of helpful techniques which helped so much. lovely service and lovely therapist, would 100% recommend! thank you so much!

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

A big thank you to Olivia

A big thank you to Olivia for being so kind, patient and attentive. Being given the tools to continue the process of managing my anxiety will really help me in the run up to my A Levels and when I start university in the Autumn. My motivation and organisation has greatly improved. I am sure I will use these skills often as I go through life.

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

Shuja has been really helpful

Shuja has been really helpful. He’s helped me remember coping mechanisms from previous therapy sessions but also given me new methods of how to cope. He’s taught me that I am doing enough / I am enough. Also that I am my own best therapist. He’s been a real help

January 18, 2026
Unprompted review
Rated 4 out of 5 stars

overall review

i felt really comfortable with my therapist, he showed me some decent techniques to help me and he was patient which helped me feel more comfortable with opening up to him, we've agreed it wasn't there right kind of therapy to begin with since i still haven't been diagnosed for adhd or autism yet but when i am and i need therapy again for that i really hope to get james again

January 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I would highly recommend Pritesh!

Pritesh creates a safe, non-judgemental environment and has a calm, supportive approach, while also being able to appropriately challenge unhelpful thought patterns. I always felt understood, and his guidance helped me develop a clearer and more balanced perspective, particularly around anxiety and self-criticism.

Since working with Pritesh, my anxiety has reduced significantly, my relationships have improved, and I feel more confident and able to cope with challenges both personally and professionally. The changes have been meaningful and long-lasting.

I have had therapy previously, but the work I did with Pritesh has been by far the most effective. I would strongly recommend him to anyone seeking therapy, particularly if they have struggled to connect with therapists in the past. Working with Pritesh has genuinely changed my life. I would highly recommend!

May 23, 2025
Unprompted review

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