The games are high quality. Very fast payouts, for me I get a deposit in my bank account within HOURS ! I have been a customer of One Casino for years, I feel confident and secure that my deposits ar... See more
Company replied
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Review summary
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Reviews shaping this summary
If the withdrawal comes today than I am happy and agree that outside the fact that I do miss some slots which are available at other casinos they are doing great. But I just read in an email that the... See more
Company replied
Dont take any bonusses your win chance will drop from almost nothing to totally nothing Manipulated to the bone When you almost reach a bonus round suddenly the icons dont show anymore, wh... See more
Company replied
Won a massive winnings, hard a hard time providing the asked documents but in the end it all worked out. And I’m the happy winner. Customer service kept cool when I was getting frustrated. But all... See more
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Company details
Written by the company
At our online casino, we truly care about satisfied players. When starting OneCasino, we knew we needed to become different. It might sound old-fashioned for an online casino, but personal care is our priority. By listening to what you are looking for and what you need, we aimed to create the perfect online casino and mobile platform. Exciting, transparent and rewarding, with quick withdrawals and no hidden costs. You are our No 1!
Contact info
5 Ir-Rampa Ta' Xbiex, XBX 1030, Ta' Xbiex, Malta
- +35627728188
- customercare@onecasino.com
- onecasino.com
3.9
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us and that luck was on your side. We appreciate your support and hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
As always
As always, without any problems, the money was paid quickly and efficiently. Everything is fine.
October 31, 2025
Unprompted review
Reply from OneCasino
Thank you for your kind words! We’re delighted to hear that you enjoy our games and service. Your feedback motivates us to continue providing the best experience possible. We look forward to welcoming you back soon for more fun and excitement.
Your OneCasino team
Reply from OneCasino
Thank you for sharing your positive experience! We’re so glad you enjoy our games and service. Your satisfaction is our top priority, and we’re excited to bring you even more great moments. We look forward to your next visit.
Your OneCasino team
Top bonussen en altijd optijd uitbetaald
Top bonussen en altijd optijd uitbetaald
October 30, 2025
Unprompted review
Reply from OneCasino
Hartelijk dank voor uw vriendelijke woorden! We zijn blij om te horen dat u geniet van onze games en service. Uw feedback motiveert ons om de best mogelijke ervaring te blijven bieden. We kijken ernaar uit om u snel weer te verwelkomen voor meer plezier en spanning.
Met vriendelijke groet,
Het OneCasino Team
Fast payment and free games
October 28, 2025
Unprompted review
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us. Hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
Was quick and very easy thank you…
Was quick and very easy thank you onecasino your the best
October 27, 2025
Unprompted review
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us. We appreciate your support and hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
Horrible Casino
Horrible Casino.
I was playing high value spins on pinateros. I received the max bonus coin of 4k on the feature and it paid all other coins then the bonus coin.
I immediately went to chat and noted the technical error. This was 19th October, its now 24th October and no resolution.
I have spent time on chat and was told initially it would be 48 hours.
Next day, 24 hours. Was told its a "3rd party they can't control them"
Next day, "we don't know how long"
Today I asked for an email to at least confirm the issue so it was in writing. I was told "I will email when I can, but its busy". I called the call center and was told they are customer service, not complaints department. No apology, no acknowledgment, nothing. The guy I spoke to "Yodi" Was utterly indifferent. Didn't care, never said sorry, he said a few times "hey, people make mistakes what can you do?" Unbelievable.
Don't gamble here. If you win, they might just not pay and you will spend weeks chasing for maybe no result, which is where I am now.
October 19, 2025
Unprompted review
Reply from OneCasino
We’re truly sorry to hear about your experience and the frustration caused. We understand how disappointing it is when a technical issue delays a payout. We’re committed to keeping you informed and resolving it as soon as possible.
Please contact us via support@onecasino.com
referencing your case number so we can update you directly.
We appreciate your patience and apologize again for the delay and communication experience.
Your OneCasino Team
Worst company ever
Worst company ever. I have been trying to get some documents for over 1 months now. They either can't read or don't want to read but they keep sending me the wrong documents and then hide behind their 30 day policy. I guess it's time to find a lawyer and so it the hard way. They respond here and pretend to be all helpful but none of that is true. I send them an email per request and they ignored it. What a joke.
August 17, 2025
Unprompted review
Reply from OneCasino
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d really like to review what happened and make sure you receive the correct documents as soon as possible. Could you please reply to our last email or contact our support team directly at customercare@onecasino.com? Include your account reference so we can prioritise your case.
Your OneCasino team
Lovely experience fun aswell
October 22, 2025
Unprompted review
Reply from OneCasino
Thank you for your friendly feedback, we are glad that you enjoy our games and service. We are looking forward to seeing you back soon.
Your OneCasino team
Excellent customer service
Excellent customer service. Super fast withdrawals. Great variety of games. A++++
October 19, 2025
Unprompted review
Reply from OneCasino
We appreciate your friendly feedback and are thrilled that you enjoy our games and service. It’s always a pleasure to hear from satisfied players like you. Can’t wait to see you back again soon, and don’t forget to check out our upcoming events!
Your OneCasino team
Wanneer komt mijn geld aan?
October 19, 2025
Unprompted review
Reply from OneCasino
Bedankt voor uw positieve review! Geweldig om te horen dat u tevreden bent.
Wat betreft uw uitbetaling: normaal gesproken wordt het bedrag binnen 24 uur aan uw rekening toegevoegd. Mocht u vragen hebben over de status van uw opname, dan kunt u altijd contact opnemen met ons support team via customercare@onecasino.com. Zij helpen u graag verder en kunnen uw specifieke situatie nakijken.
Met vriendelijke groet,
Het OneCasino Team
Locked my account for not having a…
Locked my account for not having a verified account but it's was take me 3days now and now they close my account I sed I wood close it in my time but they did it not happy
October 13, 2025
Unprompted review
Reply from OneCasino
We’re sorry to hear about your experience. Account verification is a regulatory requirement, and in some cases, accounts may be closed if verification isn’t completed within the given timeframe. Please contact our support team at customercare@onecasino.com so we can review your case and help you.
Your OneCasino Team
Fake stuff ….dont waste your money it’s…
Fake stuff ….dont waste your money it’s it worth it
No
Bonuses just eating your
Money …..waste waste waste
October 12, 2025
Unprompted review
Reply from OneCasino
Thank you for your feedback.
We regret to hear that you are dissatisfied with our services. Could you please provide more details about your experience? We would like to discuss your concerns and find a solution together. Kindly send a message to customercare@onecasino.com.
We look forward to hearing from you soon and are committed to ensuring you can enjoy our platform again.
The OneCasino Team
At least they withdrawal the money WHEN…
At least they withdrawal the money WHEN YOU FINNALLY WIN . It's hard to win somethink, tlfrom bonuses you will never get any win, the same with the bet till 0.50 € the slots give simethink, if you want play more . This casino its not for you , gonna lost all .
October 11, 2025
Unprompted review
Reply from OneCasino
Thank you for sharing your feedback. We regret to hear that your experience wasn't as positive as we hoped. We would like to clarify that OneCasino has no influence on the outcome of the games. Our systems, including the RTP, are designed to ensure fair and random results for all players.
Should you have any further questions or concerns, we are always ready to discuss them. Please feel free to contact us at customercare@onecasino.com.
Your OneCasino Team
Like always everything good.
October 10, 2025
Unprompted review
Reply from OneCasino
Thank you for your kind words! We’re delighted to hear that you enjoy our games and service. Your feedback motivates us to continue providing the best experience possible. We look forward to welcoming you back soon for more fun and excitement.
Your OneCasino team
Reply from OneCasino
We appreciate your friendly feedback and are thrilled that you enjoy our games and service. It’s always a pleasure to hear from satisfied players like you. Can’t wait to see you back again soon!
Your OneCasino team
You truly care about your players??
You truly care about your players??? You are kidding right? You don't give a damn. I have been talking to your backoffice for 6 weeks getting some important documents. Now after 6 weeks they send me something in a wrong file extension and something my 5 year old could have made. Maybe you people don't understand how official documents need to look like.A 3"x2"print screen pasted into an excel sheet is not it. I am so done with you all. Too bad because you used to be my go to casino. Now I keep getting stupid emails asking for me to return and how you miss me. Yeah, my money...
October 6, 2025
Unprompted review
Reply from OneCasino
Thank you for your feedback.
We regret to hear that you are dissatisfied with our services. Could you please provide more details about your experience? We would like to discuss your concerns and find a solution together. Kindly send a message to customercare@onecasino.com.
We look forward to hearing from you soon and are committed to ensuring you can enjoy our platform again.
The OneCasino Team
Reply from OneCasino
Thank you for your kind comment. Our team was very pleased to hear about your positive experience. Your feedback motivates us to continue to provide the best experience possible. We look forward to welcoming you back soon for more fun and excitement.
Your OneCasino Team
A great casino site.
A great casino site.
And the helpdesk is good and friendly people. Only the bonus system sucks,
because of the 35 x play around your winnings. If you win with 5 free spins and the first spin gives you 15 euro you have to play more as 525 euro.
The change to play 525 euro is so small.
I have won 1 time after playing for hours and days and I have 30 euro withdrawal.
Better to play without bonus then with the bonus. Toto pays your winnings from free spins or a bonus without playing 35x around.
October 1, 2025
Unprompted review
Reply from OneCasino
Thank you for your feedback. We are happy to hear your positive comments about our customer service!
We understand your concerns regarding the wagering requirements. These terms are in place to ensure fair play and compliance with gaming regulations.
We truly appreciate your input and hope to see you back soon!
Your OneCasino team
I didnt het the money from the transfer…
I didnt het the money from the transfer in my bank account
October 5, 2025
Unprompted review
Reply from OneCasino
Thank you for your feedback. We always work on faster and safer Payment solutions for our customers.
Could you please contact us via customercare@onecasino.com and submit your username, so we can check what happened in your account?
Your OneCasino team
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