ONEdigitals Reviews 

Avoid at all costs.
Ordered and took my money. No phone after 3 months. Have emailed about refund and got told to wait 25 days. Still no phone still no refund. Dispute now escalated through credit card company.

AVOID! This company is an utter scam. Bought a watch on 26 Dec, felt there was something wrong about the payment process (not PayPal), and so requested a refund within the hour. Despite many emails as of 5 March this £230 still hasn’t been refunded. It’s not possible to get through to the phone line at all and I’ve had to request my bank look into it as credit card fraud.

THIS COMPANY IS A SCAM.. EVEN NOT ANSWERING PHONE CALLS ANYMORE

EVERYONE STOP ORDERING THROUGH THIS COMPANY

ONEdigitals is quite simply a scam, I tried to by a camera last November and like everyone else here eventually tried to get a refund! They're just not contactable!

A fraudulent company in every sector. Still waiting for a refund? Have ASKED google to take down their website so other s are not ROBBED,STAY away at all costs you do not mean a thing to them Just a company to rip you off.

You better refund my money back. You cancel my order cost 191euro ++ and stating nothing about refund. I already sent my bank to do the dispute. You better refund my money back

I placed an order at the start of December 2017. After hearing nothing about it although the money was taken from my account quickly I tried for days to contact the company getting no where. Finally got a response on the online chat and requested a refund. Refund was apparently processed at the end of December but guess what. Yes that's right still haven't had my refund. I have again contacted the company via online chat and keep getting told they are updating their systems and to wait 30 working days and then told to wait a further 25 working days from 22nd January. Those days have been and gone and still no refund. I have been unsuccessful in contacting the company in the past week as the online chat cuts me off (I think when the realise what I'm again asking for). This is the worst company I have ever had any dealings with and will never buy again and will actively advise people to avoid at all costs.

Worst experience of my life. I contacted this company regarding an Apple Watch and they came back very quick to my email. I subsequently placed and order but that’s where the service disappeared. I received no notification of where my order was upto so I tried the number, Which doesn’t really exist, nobody will ever answer and messages left we’re never picked up. I susequenlty cancelled my order as someone eventually responded to my numerous emails. I’ve been waiting 3 months and still no refund, the response is that they’ve had system
Upgrades. I’m left with no option but to contact my credit card company and lodge a dispute. This must be a scam which I’ve fallen for, I didn’t do enough research into them and panicked as I’d left my Xmas presents too late. Don’t ever use this company, any positive feedback on the internet will probably be false .

Just to add to the general poor reviews, I fortunately didn't order anything after seeing the level of complaints. However, I was trying and when I asked for some help using their "chat" service, had absolutely no response at all. Thankfully, I haven't lost any money with them.

Please guys never use this website to order anything online. I ordered two products paying more than 300 euros and still I have no clue about my order and they do not reply to your emails properly. This is the worst website I have ever used to order anything online. Please don't get cheated with them and save your money from them

Avoid at all costs ...still waiting for a £200 refund from December 2017

I Made an order from OneDigitals on 12/01/2018, after 10 days i contacted them and was told to wait 48 hours to find out why my purchase hadn't left the warehouse and find out when i would get it. i waited 48 hours and heard nothing, so i contacted them again and was told they didn't know why i wasn't contacted. At this point i had seen what the reviews are like.

Anyway, at this point i had lost all faith in them delivering my purchase so i asked for a refund, to which i was told that it would take 25 working days, 25 WORKING DAYS! thats 5 weeks. A bank transfer takes no more than a few days, they know i am owed money, what is stopping them from transferring it directly? anyway surprise surprise, the refund wasnt made after 25 days. i contacted them again and was told to wait another 48 hours to find out what is going on.

I am pursuing every avenue to retrieve my money. and so far nothing is working, and i may have to go through my bank directly.

UPDATE - 2 weeks on and absolutely no contact has been made from ONEdigitals, I have contacted my bank and advise everyone else to do the same immediately. And if you are inclined contact Hong Kong Police and Actionfraud.police.uk, and hopefully this embarrassing excuse of a business will get shut down.

UPDATE - Finally got my money back but only by going through my bank. The most pathetic excuse for a business I have ever come across. one star is too much, I would pay a lot of money to ruin this company and its owners. I assure you that if you have purchased anything from them, they have absolutely no plans to send you jack, or even reimburse you, go straight to your bank and tell them this.

Absolutely shocking customer service.

I placed an order for headphones on Nov 27th. I was told that the product i had ordered and been charged €180 for was not in stock and to select another. Which I did, only to be told that this product was also out of order. At this point I cancelled my order and received an email saying they would process my refund. It is now 2 months since that email was received and I haven't received my refund.

I have emailed repeatedly, tweeted them and called them but have not received a legitimate response. Completely unacceptable customer service and no transparency or accountability from their company.

I will escalate my complaint to the consumer protection authority.

Repose received to my original post stated refund would be processed within 25 working days. Well it’s now been more than that since the 1 March and no refund has been received, they have refused to respond to 10+ emails.

I completely understand why everyone has given onedigitals only 1 star (and would give less if it were possible). I have bought from this company/website a few times. Until my most recent order they have always delivered, albeit considerably longer than expected. The upside has always been huge saving on prices here in the UK. My last order before my most recent (2 Olympus M.Zuiko Pro lenses) took a very long time, and their support seemed to be giving me the run-around. However they finally arrived so all as forgiven. My most recent order I paid extra for express shipping, figuring it might speed things up a bit, but after 3 weeks with no change to my order status ("pending"), I cancelled it and asked for refund. I was told that the refund will take 25 business days, which basically means 5 weeks. I said it was unacceptable but I was talking to a brick wall, so I contacted my credit card provider and got the refund directly from them. I have since thought about ordering another lens from them, but every attempt to contact them to talk about it has proved futile.

I know from experience that onedigitals CAN (and HAVE) supply ordered items, but I can't say for sure that this happens every time or that they are a trustworthy retailer. Try them if you dare, but I strongly advise lot of patience.

I bought a camera on 14/Jan/2018 for 512 Euro, order number 511-12003 on onedigitals.de.
Since camera was not available they proposed me to refund my money. I accepted and still waiting for my money. I am sending emails every day but I receive a kind of standard answer asking me to wait 12 working days.
I also notified .actionfraud.police.uk

Wish I had visited this site before ordering from these scam artists ! £226 on an apple I watch for a Christmas present - it’s now almost March and no watch no refund. Have sent probably around 20 emails to them and had eventually received a response saying I would be refunded, then that there was a delay, then that my query had expired ? Dont think I will ever see the money back so annoyed with myself for being fooled and not checking the legitimacy of their site before ordering!! Stay away !!

Based on my own experience (which is the same as everyone else's: no product sent and endless putting off of a refund) and all the reviews here, it seems perfectly clear to me that this is not a legitimate company; they are entirely fraudulent. Has anyone ever received an item from them? How many have received the promised refunds? How many have relied on their credit card companies to give the refund and let this company away with pure theft?
It is time someone took proper legal action to have this "company" closed down. Perhaps we need to get together to make up the legal fees and get these crooks locked up.

After 3 months of a wait, I just want my money back. And now, they won't reply to my email. BIGGEST scam on planet earth and in no way money saving. More like the Biggest nuisance on earth. Just give me my hard earned money back!!!

HI Everyone,
Stay away from this fraud company.

After 2 month of continuous pain, I finally got my refund through bank.

If you want your money, don't waste your time with their poor customer service, which keeps you busy and frustrated . I had to raise a dispute with my bank to get through them.