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ONE Essentials Reviews 10

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TrustScore 4 out of 5

4.2

Underwear Store
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Company details

  1. Underwear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

ONE Essentials creates high-quality range of sustainable basics and underwear, crafted from recycled & organic cotton. Embark on a journey towards a circular economy with ONE Essentials, offering ethically-sourced underwear for men & women. Experience the sustainable fashion revolution, designed mindfully for the whole lifecycle

Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

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Rated 4 out of 5 stars

Great product, packaging could be better

An excellent company due to their commitment to the environment, with robust processes in place to ensure that they are people of their word. The products are high quality and comfortable - sizing is also accurate. They lose a star for choosing their packaging poorly. Although it was carbon neutral durable paper, the package was around 50cm x 35cm for 2 pairs of boxer briefs. It could have been 80% smaller and still fit the products in comfortably. This is an inefficient allocation of resources - please review and change this.

May 9, 2024
Unprompted review
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Reply from ONE Essentials

Hi Dominic. Thank you so much for taking the time to leave this review; we are so happy you are pleased with the products you received.
We 100% agree with your packaging comment. Unfortunately, we had run out of our normal letterbox boxes and small envelopes. I didn't want to delay sending your order so we used the larger paper mailers that we had available. Which, of course, are normally used for multiple larger item orders such as our sweatshirts. We apologise you were disappointed with your packaging, but rest assured it is not our normal items.

Hope you choose us again and we have our regular packaging back in stock. Thank you Carrie

Rated 5 out of 5 stars

Good ethics and quality

Very good communication and very happy with the t-shirt I’ve purchased. I also used the underwear recycling service and was very happy that my old clothing isn’t going to landfill.

March 28, 2024

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