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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with payments, including significant delays, and problems with payment methods. Customers frequently report problems with the user experience, such as glitchy platforms, account suspensions for unclear reasons, and difficulties accessing their accounts. They also mention a lack of proper guidance and unresponsive support when trying to resolve these issues.

What people talk about most

Response time

Reviewers express significant dissatisfaction with response times. Many customers report that emails and... See more

Customer service

Users describe negative interactions with customer service, consistently reporting that their questions and... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as hidden charges, low... See more

User experience

Clients share negative opinions on user experience, with many reporting account bans without clear... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report significant frustration and... See more

Based on these reviews

Rated 1 out of 5 stars

After signing two forms of the site rules, you are redirected to a form where you insert an OTP code and thereby confirm your email. After entering the OTP code, a message appears stating that the use... See more

Company replied

Rated 1 out of 5 stars

I've been registered in this website for a long time and they are constantly sending emails for projects that aren't available and the website is full of broken links. They are probably just collect... See more

Company replied

Rated 1 out of 5 stars

The worst platform I’ve ever used! Even after your project gets approved, they can disable your account without any reason. The account review team doesn’t seem to do their job properly. You receive... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

OneForma is an enterprise-grade AI enablement platform, leveraging more than 1.8M+ users in 230+ global markets. We offer work from home opportunities in a variety of fields, in 150+ languages.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

There is no support team to respond

Today I received a disturbing email warning from OneForma not to violate the Confidentiality Agreement, as you can understand this has worried me quite a bit because I have not done such a thing, but when I contacted your "support" page I found that you do not respond, even though I have sent messages both by contact email and by your page. I only work with one client on your platform, and it was to this client that I reported (as appropriate) 4 days ago, an anomaly in a contact email between both parties, after which, I received the warning email. I have been working with OneForma since May of last year without any inconvenience until now, but this aspect of attention to claims and complaints leaves much to be desired.

January 14, 2025
Unprompted review
OneForma logo

Reply from OneForma

We are sorry to hear you haven't heard from our team! Regarding the email you received, this is just a reminder about our confidentiality agreement, for all our members to read carefully. Receiving it does not mean that you are not complying with our rules, it is just information to keep in mind. We are happy to discuss this further! Do not hesitate to contact us and we will be in touch!

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Rated 1 out of 5 stars

I got an Email, never heard before of this platform

I got an Email to be careful to follow the policies, but i never made any account in oneforma. I didnt know this Company before the Email. So pls remove my account if its existing. I am german an had to traslate the Email, because i didnt understand it. Why should i make an account on a platform i dont understand?

January 14, 2025
Unprompted review
OneForma logo

Reply from OneForma

We have requested additional information, because if you are receiving this email, it means that at some point you have registered an account. If this has not been you, we will look into it! Please, do have a look and get in touch!

Rated 1 out of 5 stars

I cannot reset my password and never…

I cannot reset my password and never have access to my account because of this. I follow all the steps to reset my password and when I input it, the website gives me an error message. This happened every time I tried to access it with my hotmail account. Nobody answers when I ask for help.

January 1, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thanks for contacting us regarding this matter.

Can you please DM us on one of our social media channels so we can look into this issue directly?

Rated 1 out of 5 stars

Nothing good to expect from them...

Nothing good to expect from them...
It took me months, and even years before being invited to get tasks, time-sucking and not really rewarding...
2 times this year I got my account blocked because I forgot to turn off my VPN before trying to log in.
It took them 2 months to unlock my access. One month later, I did the same "mistake" (though who do they think they are to prevent users from using their personal computer as they want.?).
I wrote one more time asking for they unlock my access, but they peacefully answered that they finally have decided to delete my account.!
I was receiving e-mail reminders for 3 months asking me to provide a "payment method" in order to cash out the little money I earned there. The dummy Payoneer account that I had to open just for this stupid site also, for some reason, had become inaccessible to me...
In the end, they have kept my earnings there, and I will never get them back. This is maybe the way such "corporations" can achieve benefits: dupe people ready to work, take their earnings, and... that's it !

December 27, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi, we would like to apologise for the negative experience you've had with our platform, and we are here to provide any solutions and clarity we can.

Firstly,
The way our platform works is you apply for jobs that interest you or are for specific regions you are based in, then once you apply, the required certifications for that job will appear. Once you complete those certifications your application is submitted. It then goes under review. It usually takes between 7-10 days for these applications to be reviewed and if it is not accepted after that time frame, unfortunately you can consider that application rejected.

Secondly, it is against the Oneforma guidelines to allow VPN use because we have projects that require users to be in specific locations/countries and VPNs are used to hide your computers true location.

Thirdly, if you do have pending payments/earning for your account, you are entitled to those payments and Oneforma will never withhold any money you have earned.

Please DM us via social media if you want us to directly look into your issue again.

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Rated 1 out of 5 stars

Still waiting to get paid

Still waiting to get paid, the answer on the platform that they would help me but again Im being ghosted by one forma and the project managers, the payment cycle finishes on 25 dec and I am afraid I have to wait until next payment cycle because of the holiday season.Fist payment was nice and easy but Im tired of chasing these people for one month already, its non sense

December 20, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, this is true that we use an automated monthly cycle. If your payments were entered into our system in December, they will be paid out in January. If you have anymore questions, please DM us on one of our social media channels.

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. They disable your account without any reason, and when you try to contact them for an explanation, they never respond. It's beyond frustrating.

You end up wasting an insane amount of time on qualifications, only to be left in the dark about whether you passed or not. There's zero transparency, zero communication, and to top it all off—they don't pay you. It's unprofessional, unreliable, and a complete waste of time.

To make matters worse, they have your personal data, and you have no idea if your account has been deleted or not. When you try to reset your password, they let you change it, but you also receive messages suggesting that someone is accessing your account. It's incredibly unsettling and raises serious security concerns.

If you're looking for a serious, trustworthy platform, stay far, far away from this one. They are anything but serious and don't care about the people using their service. Avoid at all costs.

December 17, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we are sorry to hear you had a negative experience with our platform. However, our security system only disables accounts once detecting fraudulent activity. We cannot disclose specifically what fraudulent activity occurred because this can help scammers learn how to succeed in future attempts to scam our company.

Therefore, If you think there is a mistake and wish to appeal the situation, please email account-review@oneforma.com so the team can review your case. We are receiving a large volume of emails, so please, expect some delay in their response.

Rated 1 out of 5 stars

Your just a number

I asked for deleting my acount (because I can't give the money I earn back with payoneer and don't want to use paypal) FOUR TIME ! No response, none cares, this is clearly a way to steal data. I said multiple time that I don't car for 8 dollars, I prefer to delete this acount but no, all my email (with the official adress, and the contact one) ar ignored... Run away from this scammer !

November 1, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we sincerely apologise for the delay. We are dealing with a surplus of emails and cases before Holiday season, therefore we are working as hard as we can to get to your case. Can you please DM us on one of our social media channels and we can speed up this process?

Rated 1 out of 5 stars

5$ per hour only, Hours deducted & Longer tasks...

MilkyWay TryRating TryRating2.0 dissatisfaction with the overall experience:

- You will waste your time for 2 weeks only to get kicked from the project without any proof of your mistakes.
- Tasks are set to be 3 minutes but it takes in reality at least 10 minutes, so be prepared to work 3 hours to get paid 15 dollars.
- When you have a total of 10 working hours (in reality 30 hours other than the 2 weeks of free training), you might see them deducted without any justification, is this even legal?
- Some employees may have gained an unfair advantage by sharing test answers and task IDs in a separate Skype group, making the subsequent tests easier for newcomers. Some of them even told me there was no way to pass the tests without cheating and they were surprised at how I passed them all by myself the first time. Yes, believe me, you might pass all the tests and suddenly receive a failure email without any proof of your mistakes.
- There is a lack of helpful videos for practice, to assist us before taking the exams, only 1 video is not enough.
- Support responses have been unhelpful, sometimes unrespectful, and often require multiple messages through Skype and email to get a clear answer. Questions are ignored repeatedly. Sometimes you receive answers such as: "You are the expert". Sometimes they don't even read our messages and emails and they don't reply at all.
- We cannot review our answers or mistakes to improve.

Not recommended at all

December 11, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we are sorry to hear that you did not enjoy your experience with Oneforma. Firstly, we do not use Skype for any communications. Also, If our project teams detect some fraudulent activities then you will be disabled and removed based on Oneforma's security protocols. If you have any questions or if we can provide any assistance, please reach out to us via email at contact@oneforma.com or via social media. Thank you!

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Rated 1 out of 5 stars

If I could give this company zero…

If I could give this company zero stars, I would. They troll LInkedIn offering jobs and are 100% incapable of managing their own website. Broken links, infinite loops, contradicting information, and nasty unfriendly support will all be part of your experience with "OneForma". Trying to figure out if it belongs and is run by "HireArt". Don't want to be treated badly or waste your time: Don't go near them.

December 10, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we are sorry to hear that you had a negative experience with our platform. All of our projects are legitimate, and if you ran into issues we want to help. Is there any assistance we can provide for you?

Rated 1 out of 5 stars

Absolute scam!

Absolute scam!
No correct payment, keep ignoring your communication but then when they need you to continue working they promise to pay correctly "next time"... Stay away from German projects if you don't want to work for free, they over-promise and under-deliver!

December 5, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi,

Thank you for reaching out, and we truly appreciate you bringing this to our attention. We understand how frustrating this situation must be, and we’re here to help make things right.

Let’s work together to resolve this. Could you please DM us on one of our social media pages so we can look into this issue for you.

Rated 1 out of 5 stars

NO PAYMENT

I have been working on a certain data collection project for several days.I tried to ask a payment after I finished my work, but one forma forwarded my massage to the contractor, no reply. So I got scamed and I would like to see any money soon. Don't even try to work with this platform.

November 1, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, can you please DM us on one of our social media accounts so we can begin looking into this issue. If you completed work, you will be paid.

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Rated 1 out of 5 stars

Unjust Account Deactivation After Completing Tests

I am new to this platform and have not started working yet; I have only completed a few tests. I still don't know much about how this platform operates. However, my account was suddenly deactivated, with the reason being that I supposedly have multiple accounts which is surely a false allegation. It took me a couple of hours to complete those tests, and now I feel it was a complete waste of time.

December 2, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, can you please DM us on one of our social media accounts, so we can look into this issue for you? Thank you!

Rated 1 out of 5 stars

Unreliable and disrespectful agents!

November 12, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we apologise for the negative experience you with Oneforma. However, we would like to see if there is assistance or a solution we can provide for you. Can you please DM us on one of our accounts via Instagram or Facebook so we can look into this issue for you? Thanks!

Rated 2 out of 5 stars

My account has been disabled and I…

My account has been disabled and I dont know why. I tried to log on my other laptop maybe was for that but why disable an account without, checking with the source first. I'm fumming bad. costumer service no replies at all to my questions our any kind of support to help us understand the site the accounts our anything. We sign up apply take certificates after certificates and not one person there to support us at all. And then when you make a mistake your account gets disabled out of the blue jus ridiculous.

November 8, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we apologise for the issues you've run into. Please DM us on one of our social media accounts so we can begin resolving your issue. Thank you!

Rated 1 out of 5 stars

-100/10 costumer service

worst costumer service i have ever experienced. i wrote 6 messages asking them to explain how to verify my native language. every time they ditch the question or ask which it is (despite me having stated that it is german). absolutely horrible dont sign up to this website

November 21, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we apologise for the issues you've run into. Please DM us on one of our social media accounts so we can begin resolving your issue. Thank you!

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Rated 1 out of 5 stars

Horrible experience

I passed the Milky-Way tests and was on boarded for paid training. I passed the Mars Exam, the Kuiper exams and was moved to production. This is the equivalent of weeks of studying and practicing. My computer has a vpn that I always disable before using tryrating or oneforma account. My computer updated and restarted and my vpn automatically connected which caused my account to be flagged... I sent an email to support with my explanation and was told that there decision to deactivate my account is final and not reviewable... What a huge waste of time and energy! I made an honest mistake and was treated like a scammer. I have no way to request any money I am owed since I am no longer able to login to my account. The bad reviews are true and I highly recommend to not waste your time here.

November 18, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, if you have earnings we will pay them out regardless of your account being disabled. Can you please DM us on Instagram or FB so we can get started solving your issues? Thanks!

Rated 1 out of 5 stars

Dont join this site it is pure scam…

Dont join this site it is pure scam which steals datas,joined and got blocked without any reason ,save the world from such scammers ,wish I had read reviews before ,Dont join this a very dangerous scam site ,shame on them.

November 13, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we apologize for the negative experience you had on our platform. If we can provide any assistance, please let us know. Thank you.

Rated 1 out of 5 stars

Scam

Scam. Nothing makes sense, their support system is a joke, money is a joke, their contract is a joke. Don't waste your time with them, they will disable your account very soon and you will be left frustrated. If you have a Yahoo email address, they never reply. Please do not sign up.

P.S.: It's so funny that here they reply within 24 hours, but when you have an issue and constantly write to them for 3-4 weeks, you get nothing back.

November 13, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there, we apologize for the negative experience you had on our platform. If we can provide any assistance, please let us know. Thank you.

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