Really good service, nice shorts and quick delivery. Im not sure about the sizing though. Some shorts are classified as S/M/L but others as 30/32/34/36 etc. First, this is confusing and then the S/M/L... See more
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Review summary
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Reviews shaping this summary
Everything went smoothly, it just took a little hit longer to arrive then expected. There should be an option for quick delivery even if it ment an extra fee.
The product quality is excellent—the materials and construction are exactly as expected and very durable. However, the shipping process to my country was slower than anticipated, and the delivery co... See more
The delivery is perfect
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/en
3.7
Average
2K reviews
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Hasn’t replied to negative reviews
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great product
April 22, 2023
No refund and impossible to contact.
The UK number listed on the website UK : +44 1899 491106 says it's not recognised when you call it. I've had no response from their support email support @ oneill.com and I've returned items totaling over £200 with no refund in sight. I have proof of postage too. I genuinely don't know what to do next.
May 17, 2023
Unprompted review
Reply from O'Neill Europe
Dear Alex,
Thank you for your review.
We are sorry to hear the refunds took longer than usual.
We have checked your request and see that our customer service team has dealt with it in the meantime and they have been able to offer you the best solution.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great ski jacket and matching pants
Great ski jacket and matching pants. Fast delivery.
April 17, 2023
Parcel not received
Hello, I madera the orden the 18th of April and I haven't received my parcel yet. I sent to the customer service two emails asking for my parcel but I haven't receive any Ámsterdam yet. I would really appreciate if you can please let me know when I will receive it. Thanks.
April 17, 2023
Reply from O'Neill Europe
Dear Teresa,
Thank you for your review.
We are sorry to hear that your order has been lost in transit.
We have checked your request and see that you have been in contact with our customer service in the meantime and they have offered you the best possible solution.
We apologise for the inconvenience.
Kind Regards,
Team O'Neill B.V.
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Reply from O'Neill Europe
Dear Elena,
Thank you for your review.
We are sorry to hear that an item was missing from your order.
We have checked your request and see that you have been in contact with our customer service in the meantime.
We are happy that they were able to offer you the best possible solution.
Kind regards.
O'Neill Europe B.V.
There where no any problem in the past
There where no any problem in the past. Unfortunatelly one of the T shirts was already torn.
April 2, 2023
Reply from O'Neill Europe
Dear Customer,
Thank you for your review.
We are sorry to hear that you had a bad experience with one of our t-shirts.
You can always send our customer service an email with further advice regarding this complaint.
You can submit your request via the contact form in our helpdesk.
Kind Regards,
Team O'Neill
I really enjoyed the product I bought
I really enjoyed the product I bought, but my experience with receiving it was quite negative. I didn't receive any notification via SMS or email that the package had arrived at its destination.
April 26, 2023
Unprompted review
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It was very complicated to get what I…
It was very complicated to get what I liked. After two cancelled orders, I managed to the third order by having it shipped directly to the place of my holiday. I did not get the 10% discount on my first order, perhaps because I had already registered for the first two orders canceled by the company.
April 2, 2023
Reply from O'Neill Europe
Dear Mr Massimo,
Thank you for your review.
We are sorry to hear that the first two orders have been cancelled.
I have checked these two orders and see that no welcome code was used.
If you haven't used it yet, you can apply it to a new order.
Welcome codes are issued for newly registered email addresses.
Kind Regards,
Team O'Neill
Quick delivery and good customer service
March 25, 2023
Took money for out of stock item, couldn't get hold of anyone
I placed an order for a bikini, the delivery said 2-3 days, almost 2 weeks later I hadn't heard anything. Turns out it was coming from the Netherlands which it failed to mentioned at point of order.
I contacted customer service which didn't seem to exist and got no response from, so I contacted the US costumer service who wouldn't help me.
Luckily I got an automatic refund but not after O'Neill held a fair amount of my money for almost 2 weeks where I couldn't contact them for an update.
Wish I'd read reviews on here first and definitely will never even consider ordering from them again.
April 12, 2023
Unprompted review
Reply from O'Neill Europe
Dear LD,
Thank you for your review.
We are sorry to hear that you have not received your order and that it has taken longer than usual to cancel the order.
For questions about your order, you can contact our customer service via the contact form on our website.
Your request will then be processed as soon as possible.
We apologise for the inconvenience.
Kind regards,
Team O'Neill Europe B.V
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Good price/quality clothing
Good price and good quality clothing.
Waterproofing could be better: after a few hours under the rain the pockets of my 'Utility Hybrid' jacket were drenched, however my body was still dry.
My wife is complaining that women's clothes have too few zipped pockets. Her ski jacket has pockets with a flap and button, which is not secure because small items could fall out when skying. She also misses a large inside zipped pocket for her smartphone.
March 2, 2023
The material and model is not nice
March 7, 2023
Reply from O'Neill Europe
Dear Omar,
Thank you for your review.
We are sorry to hear that you are not satisfied with the quality of our product.
If you have any questions about this please contact our customer service team and we will be happy to help.
You can submit your request via our helpdesk support.oneill.com.
Kind Regards,
Team O'Neill Europe B.V
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my product arrived within 4 days
my product arrived within 4 days, and they fit perfectly. they looked exactly as they did on the website.
February 17, 2023
The wetsuit is awesome.
February 18, 2023
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