O'Neill UK Reviews 1,256

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... See more

Rated 3 out of 5 stars

Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... See more

Rated 5 out of 5 stars

Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... See more

Rated 5 out of 5 stars

Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... See more

Company details

  1. Surf Shop
  2. Activewear Store
  3. Clothing Store
  4. Ski Shop
  5. Snowboard Shop

Written by the company

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I still don't have my item

I still don't have my item. I have contacted both O'Neill and Evri, with no response from either. My payment left my bank account on the 21st May but I don't have the item and it is now the 4th June.

May 24, 2024
Rated 1 out of 5 stars

Terrible customer services

order not received after 11days and no reply today from customer services.

Will not be buying again from O'neil website. You need a customer services telephone number - no way of tracing order.

May 24, 2024
Rated 1 out of 5 stars

My hyperfreak wetsuit started leaking…

My hyperfreak wetsuit started leaking after just 6 surfs.
I’ve had O’Neil wetsuits for years. The last 4 suits I’ve had are from them but I won’t be buying another. I always wash out my suit straight after a surf. But the seal on the inside of the suit round the crotch has just peeled back. Now it leaks and is cold. £200 on a suit and that’s what you get,

March 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Very happy with bikini

Very happy with bikini, beautiful print and excellent quality, should last a long time. Find it so hard to find right size and this fitted really well, so using the size guide feature definitely worked for me.

April 22, 2024
Rated 5 out of 5 stars

Will be back

Quick easy to use website could find what I wanted, plus took advantage of some other offers whole there. The goods are always top quality

April 22, 2024
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Rated 2 out of 5 stars

Terrible delivery and return times

Ordered some swim wear from the website and there was no confirmation of how long the items would take to arrive. Turns out they come form NL so took around 2 weeks to arrive! They were all sub par quality for the price so sent them back using their returns process. It took another 2 weeks to get back to them and then is now going to take 21 business days to process a refund!!!

Do yourself a favour and go to Superdry!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

The ordering system was easy and I…

The ordering system was easy and I received an email confirming my order very soon after I had placed it. I had the item in less time than the quoted delivery for the UK which was really appreciated. Tge item was a gift for my grandson and he loved it

March 22, 2024
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Rated 1 out of 5 stars

Payment made 23/3

Payment made 23/3. It’s now 4/4 and still no sign of item. Paid £6.95 for postage. Anywhere else I’d have had item within a day or two.

March 25, 2024
Rated 5 out of 5 stars

the box was delivered like it had been…

the box was delivered like it had been a ring with a pit bull and a bully! Not sure if it's still usable, and can't find the return button, Absolutely crazy for the amount of money I paid for it! Very unsatisfied customer

March 22, 2024
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Rated 1 out of 5 stars

No Product, No Refund

Evri returned the parcel even though it was small enough to fit thru my letterbox. I messaged O'Neill to tell them what had happened and did not receive a response.

February 21, 2024
Rated 1 out of 5 stars

If I could give no star I would!

If I could give no star I would!
Ordered bikini in November - only the bottoms came. Returned it on the 8th December - no communication and still waiting for the refund in February!
Avoid at all costs!

November 27, 2023
Unprompted review

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