contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... See more
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See what reviewers are saying
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... See more
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... See more
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... See more
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/gb
3.3
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Size estimator was horrendously wrong…
Size estimator was horrendously wrong refund still not arrived return sent over 14 days ago
December 18, 2023
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Great communication and delivery
December 15, 2023
Bikini bottom
Fast delivery. Great bikini bottom, perfect match and very comfortable. Exactly what I wanted.
December 11, 2023
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with your company. Despite returning two items from my order, I have only received a refund for one. I’ve tried reaching out through email and your online form, but have received no response. Moreover, the provided UK customer support phone number is not even registered. This lack of communication has left me frustrated and out of pocket by nearly £200. The current state of your customer service is utterly appalling, and I expect a prompt resolution to this matter.
December 27, 2023
Unprompted review
Simple
Simple to order, then it arrived. Great products, good prices, seamless delivery.
December 22, 2023
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Good quality
Ordered items kept informed off delivery and when will arrive can’t fault order normal size ordered and fit will order again
December 18, 2023
Great Quality Swimwear
Easy to use website, great selection of products. Good communication and fast delivery.
Bought as a present for my wife, super high quality swimwear!
December 11, 2023
Quality product delivered on time.
December 13, 2023
Beautiful clothing love it
Beautiful clothing, great price and fast delivery, thank you
December 20, 2023
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ski jacket as ordered
I purchased a ski jacket for my grandson. It came in a timely manner and fitted him perfectly. I am very pleased with the service and the product.
December 20, 2023
Great patterned hoodie
Great quality hoodie with a fantastic colourful pattern. Very happy with this purchase.
December 1, 2023
As described quick delivery
December 11, 2023
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Easy to order and very quick delivery
Easy to order and very quick delivery. Four days in total
December 18, 2023
Haven’t received my parcel
December 18, 2023
Ski jacket nice fit lovely colour
Ski jacket nice fit lovely colour
Ski trousers around 20 inches too long
You need to be at least 6ft 6 to wear them
Pity you don’t do a variety of lengths
Items returned but no sign of refund 🤞
December 18, 2023
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Very happy
Everything went smoothly from ordering to delivery, which was much quicker than I thought it would be and I was very happy with my jackets. The reason I have deducted a star (I only wanted to take a
half off) is because I had to contact customer service as the email said it had tracking but it didn't but customer service responded almost immediately with the details I needed.
December 15, 2023
Ordered and quickly delivered
Ordered and quickly delivered. Very pleased with purchase. Good quality.
November 29, 2023
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