OneMain Financial Reviews 

79,542
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional demeanor, making interactions pleasant and informative. People found the overall service and user experience to be quick, easy, and convenient, with many appreciating the transparent and smooth process from application to funding. However, some customers also noted issues with certain aspects of the service, such as staff conduct and unreturned calls. Others reported problems with loan terms and unexpected denials, or payment errors during refinancing and communication breakdowns.

What people talk about most

Staff

People report positive experiences with staff, highlighting many as helpful, professional, and knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, praising the helpfulness, knowledge, and professionalism of... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the friendly, professional, and... See more

User experience

Customers had positive experiences with user experience, often describing the process as easy, smooth, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers expressing satisfaction with debt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lyncee at the Brownwood branch was absolutely awesome! We were approved quickly, she went through the procedure thoroughly and the process was completed very quickly. We got our deposit the same day!... See more

Company replied

Rated 5 out of 5 stars

Great friendly customer service. Answered every question and explained the details completely. The gentlemen that processed our loan was an amazing worker. This location is in webster, N.Y.!!! I think... See more

Company replied

Rated 5 out of 5 stars

This is my second time using One Main. Both experiences were easy, quick and convenient. My recent experience with Lydia was exceptional. She walked me through the process at a steady pace, made sure... See more

Company replied

Rated 5 out of 5 stars

I worked with Stacey in the Apopka, FL office and she was absolutely incredible. Most people wouldn't say that when taking out a loan at a higher than average interest rate but, when you mess up like... See more

Company replied


Company details

  1. #131 of 252 best companies in Non-Bank Financial Service
  2. #6 of 13 best companies in Car Finance and Loan Company
  3. #48 of 110 best companies in Financial Institution
  4. #50 of 86 best companies in Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80K reviews

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4.6

All reviews

(79,542)

6,635 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid Experience!

Loan rep was courteous and informative. Paperwork didn't take too long to sign nor explain.

Would get another loan with them again!

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

Jose was a great help very informative

Jose was a great help very informative, professional, knowledgeable, very understanding and courteous. He knew what he was doing. He made me feel at ease. The application process was easy.
Thank you Jose

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

We are very happy to hear about your positive experience with Jose. We look forward to helping you reach your goals. –Scott | OneMain Social

Rated 5 out of 5 stars

Great help with debt consolidation

Great help with debt consolidation, making my payments easier to manage and at a rate much lower than my credit cards were giving me.

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

Pleasant experience

This is my second time using One Main. Both experiences were easy, quick and convenient. My recent experience with Lydia was exceptional. She walked me through the process at a steady pace, made sure I understood everything, and we even shared some laughs. I’d use One Main again in the future and 100% recommend.

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

We love to read great things about our customers’ interactions with Lydia. Thank you for sharing your experience with us! –Scott | OneMain Social

Rated 1 out of 5 stars

Second time applying

My first time applying for a loan was smooth. I was pre approved for an offer of $10,500, and the process was horrible. However, when I applied for additional funds, my experience changed completely. CJ was very rude, unprofessional, and not helpful at all. I expected better customer service, especially as a existing customer. The lack of professionalism made what started as a positive experience end on a disappointing note.

July 7, 2026
OneMain Financial logo

Reply from OneMain Financial

We'd like to learn more to see how we can help. Please send us an email at omfsocial@omf.com with subject line "Trustpilot complaint" and include your first and last name, Trustpilot username, phone number, zip code, and a few additional details about your experience. –Scott | OneMain Social

Rated 5 out of 5 stars

Great company

Great company , fast and very amazing customer service special shoutout to Nidia from the AZ. Tolleson location she went above and beyond to help me out, funding was fast as well.

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

We appreciate your awesome review about your experience with Nidia! We strive to provide excellent service to all customers. Thank you! –Scott | OneMain Social

Rated 5 out of 5 stars

Aksel did a great job

Aksel did a great job. He was prepared for the meeting and went through everything very efficiently.

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

We love to read great things about our customers’ interactions with Aksel. Thank you for sharing your experience with us! –Scott | OneMain Social

Rated 4 out of 5 stars

The loan officer was very friendly…

The loan officer was very friendly answered all my questions. She walked through the loan process and made sure we understood what we were signing.

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

That's what we love to hear, Rhonda! Thank you for sharing your experience with us. Our team members work very hard to make sure they understand and meet our customer's needs! –Scott | OneMain Social

Rated 4 out of 5 stars

The application and closing were done…

The application and closing were done online. It was good to not travel to close deal

July 15, 2026
OneMain Financial logo

Reply from OneMain Financial

We really appreciate you taking the time to leave such a positive review. We aim to provide an excellent experience for all of our customers and we are so happy that we were able to do that for you. Thanks again! –Scott | OneMain Social

Rated 5 out of 5 stars

Loan experience

I recently applied for a loan at the Auburn bank, and was amazed how smooth the entire process was. Sal even stayed later than he had to to make sure everything went through ok. I would 100% come back to One Main in the future if I ever needed to. I’ve spread the word how wonderful the entire experience was. A HUGE Thank you!

July 6, 2026
OneMain Financial logo

Reply from OneMain Financial

We are very happy to hear about your positive experience with Sal. We look forward to helping you reach your goals. –Scott | OneMain Social

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