OneMain Financial Reviews 

I am extremely disappointed with my experience with OneMain Financial. I have been a customer, and during one of the most difficult times of my life, I did not feel supported or treated with compassion.
I recently had major cancer surgery and, because of my medical recovery, I was unable to work and lost my normal income. I contacted OneMain Financial in advance and explained my situation. I requested a temporary payment pause or hardship assistance for about two months while I recovered. Other lenders I contacted understood my situation and approved temporary payment relief, but OneMain Financial refused to provide any help.
Because I was trying to do the right thing, I borrowed money from another source to make the payment. Even though I communicated with OneMain Financial about my medical situation and my inability to work, I was still charged a $57 late fee after being only 15 days late.
I contacted them again and asked if they could remove the late fee given my circumstances, but the manager, Sunovia, refused to help or make any exception. This experience made me feel like OneMain Financial does not care about its customers during difficult situations.
A company should not only be there when customers are making payments; they should also show understanding when customers face serious medical problems. I hope OneMain Financial improves how it handles customers experiencing hardships, because my experience was extremely disappointing.

It was a good experience, she explained everything to me and ways that I can understand. Very professional and I would recommend this company to anyone in need of a person loan.

Anytime that I need help in any way they have always been there to help me and I appreciate everything they do for me!

Taylor Neuhoff was very cordial the minute I walked in the door. She acknowledged me. I had walked in one other time about a week before. The 2 Hispanic people, one male, one female kind of ignored me when I tried to get information from them I told them I had first applied on Credit Karma and they had tried to hook me up with the office in Mission Valley, San Diego, Calif. I live a couple blocks from the El Cajon Blvd office. Why would I want to go somewhere further from my apartment? So I tried again. Walked in and Taylor smiled at me right away. She was very knowledgeable and compassionate and I could tell that she cared about helping people, regardless of their family origins. I made an appointment, went in, signed the paperwork, and was off to work. Had a great day, and the money was in my account when I checked during my first break. I would recommend One Main Financial to anyone and tell them to go in and ask for Taylor Neuhoff. Thank you

The whole loan process take a few days to review and complete, staff answered my questions in a timely matter. The interest rate was much lower than I expected it made my decision to proceed with the loan.

Whomever contemplating on doing business with One Main Financial, think again. This company is constantly sending me loan offers. Every time I try to get a loan through them based on my pre approval offers they renig or snatch back the offer. I even had my son as a co applicant based on their suggestion. Then, it said you are approved just to call and supposedly Underwriting declined the application. Who has time to play games. It reminds me of how every time Charlie Brown tries to kick the football, Lucy takes the football away. The games are endless with this company. If you are for up for mind games, this definitely would be your company.

The Team is aleays great and very helpful. I have been a customer for years now and I am aleays taken care of.

The ladies there are amazing. They will explain everything in detail to where you understand.

I have no idea how this company has gotten my information, but they have sent me several letters wanting me to take out a loan. I called this company, the one located in Oak Hill, to tell them to stop sending me those letters. I do not want them. I pay for everything I want myself. They refuse to stop sending me those stupid letters.

I have great credit and they still gave me 23% and when I looked over the paperwork I noticed they did my monthly income wrong. I will not be coming back at all. I feel very disrespected with what going on here. I’m going to refinance as soon as possible. I do not recommend this place unless you absolutely have to.

I’d like to express my sincere appreciation for Shar Marshall, Senior Personal Loan Specialist at OneMain Financial. Her professionalism was evident from the moment we began the loan process. She made everything straightforward and easy to understand, treated me with respect, and took the time to ensure my needs were fully addressed. Shar’s commitment to excellent customer service truly sets her apart. She is amazing, and OneMain Financial is fortunate to have her.

Great customer service and great hopes of receiving a loan fast 🙏🏽

Everyone was to the point/ as always give God the praise for such a great team

My experience was great. They took their time in knowing my needs and the staff was very helpful. O highly recommend this company.

Immediately from the start of the conversation I was Not talked to as a human in need of help. She talked extremely fast as though to shuffle me off to the next score. I am im dire need of help to adjust and reduce my incoming bills so I can literally survive. As a hard Working laborer of 30 yrs I have never been in a position where my All bills are more than my income- which is the most I've ever earned. After again answering the questions that I own my own home, I own my car, 650 credit, and I hired a debt consolidation firm 2 years ago taking care of shit, she couldn't hang up on me quick enough. What is happening? This is one of the wealthiest lending screw alls there is. Nope. Screw you is what I got.

Excellent Customer Service.
Professional

Experience was wonderful, quick and easy. Employees were knowledgeable.

The lady that helps me is always efficient informative and helpful

This Company is so helpful to me and very Professional, I would recommend anyone to give you all a visit. Great Company to do Business!

In my experiences with them they’ve always been traditional in terms of the loan process but flexible enough to tailor the loan to my specific needs. I experienced a few setbacks during my first loan and they were always able to help me along rather than make things worse.