OneMain Financial Reviews 77,503

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting that representatives are knowledgeable, patient, and take the time to explain everything clearly, fostering a sense of being valued and supported. The overall service is frequently described as easy, fast, and seamless, with many consumers appreciating the quick turnaround times for loan approvals and fund deposits. However, some customers experienced dissatisfaction, particularly concerning payment issues related to consolidated debts. A few other people also felt that the loan approval process could be inconsistent and time-consuming, with some being approved initially only to have their approval rescinded later. There were also occasional complaints about customer service, with some reviewers mentioning rude staff, being transferred multiple times, or receiving incorrect information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of staff... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, friendly, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. Some customers report issues with unexpected charges, such... See more

Based on these reviews

Rated 5 out of 5 stars

Renee and all the ladies that work at this branch are beyond caring and all have superior customer service. They are truly there to foster excellent and long lasting relations with you as a customer.... See more

Rated 5 out of 5 stars

I was connected with Amber at Westminster Md location by phone.. The entire process was fact and trustworthy .. we started at 9am and my money was in the bank by 4pm.. Her professionalism was exceptio... See more

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Rated 5 out of 5 stars

I can always count OMF .I always have an pleasant experience. From the first time with Mary and the most recent with Camille she met all my expectations and more.She knowledgeable about all OMF produ... See more

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Rated 5 out of 5 stars

We're happy to get support from OneMain Financial staff regarding lower our payments. And looking forward for any other financially services needs in the future. Thanks for always being there for... See more

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Rated 5 out of 5 stars

I’ve been with OneMain Financial since 2021, and the Northfield, NJ branch has always been great to work with. The staff is friendly, professional, and truly helpful. They take the time to explain eve... See more

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Rated 5 out of 5 stars

Carmen was the representative that helped me. She did an extraordinary job. She was very knowledgeable and could answer any and all of my questions. She made me feel very comfortable then I knew I had... See more

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Rated 5 out of 5 stars

The representative was very informative and professional. She answered every question that we had about the loan process. I used part of the loan to consolidate and payoff some credit cards. It is... See more

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Rated 5 out of 5 stars

Keisha is very friendly and is knowledgable of the all the services. Once Keisha assists a client for the first time, she makes it a point to remember that client, more than just a name. Sweet youn... See more

Rated 5 out of 5 stars

Chris made the process of getting a loan seamless and painless. Chris is a true professional and was very attentive to our situation, as he offered the correct product and terms to fit our needs.

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Rated 5 out of 5 stars

From beginning to end, I can't remember his name now because it's been some time but he made it happen and he did it seamlessly. I am very appreciative of your company.

Company replied

Rated 5 out of 5 stars

I needed a loan to do home repairs. I contacted OneMain Financial, Shelly was the loan specialist that assisted me. she was polite and made my loan process easy. Thank you Shelly, I recommend her high... See more

Rated 5 out of 5 stars

OneMain is the only lending company that would help us when we desperately needed a loan fast. No bank or credit union would help us because my credit was on the low end of "Good". Stephanie worked wi... See more

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Rated 5 out of 5 stars

Anthony went out of his way to help me restructure my loan to make my monthly payments more affordable for me. I will recommend friends and family to one main. Thank you Anthony and Jessica for bein... See more

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Rated 5 out of 5 stars

Getting this loan helped more than I can express. They worked hard and quickly and took care of me in no time. The staff was professional and courteous, I would recommend them to any and everyone nee... See more

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Rated 5 out of 5 stars

I was treated as if I were a member of the family. Brenda Paul, Nicole, and Gary took care of everything in a very professional and efficient manner. They have been super helpful over the years and... See more

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Rated 5 out of 5 stars

Drew and staff have been very friendly and helpful. I’ve been doing business with them for three years and they have been professional and courteous in every communication and transaction.

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Rated 5 out of 5 stars

Hannah from the grand forks location was amazing. She was on the ball and very comfortable customer service. Experience like that is what makes people come back

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Rated 5 out of 5 stars

I wanted to share my personal experience with One Main Financial, in Blue Ridge Georgia, and who helped make a huge difference in my life. I was going through a tremendous financial hardship right aft... See more

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Rated 5 out of 5 stars

The people there really wanted to help. They actually communicated and had awesome attitudes. Not like some other places where they are crabby

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Rated 1 out of 5 stars

Don't trust this company! Talk about the old "bait and switch"!! They'll take your application, tell you that you're pre-approved, and have you come in. Then you'll waste an hour and a half giving t... See more

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Rated 5 out of 5 stars

Miss Tuesday was instrumental in making this happen. I did not think my car would qualify for a loan but she convinced me that I should try anyway. She held my hand through the entire process. She wa... See more

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Rated 5 out of 5 stars

The kindness and patience of staff and the sure ease of the process was what stood out the most. I didn’t even have to drive any distance to finish things up, I could do it from hone and get back to a... See more

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Rated 5 out of 5 stars

One Main offered an easy process. Funds were deposited the following day. This is my second loan wirh them, and they offer a great service. Highly recommended!

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Rated 1 out of 5 stars

I was trying to get a loan that your Elizabethtown, KY branch contacted me about because sure while it could help me it also helped your numbers. It’s crazy every time I do business with you all how r... See more

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Rated 5 out of 5 stars

I had a great experience with OneMain Financial, thanks to Nikki Reyes. She was extremely professional, knowledgeable, and attentive throughout the entire process. Nikki made everything easy to unders... See more

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Rated 5 out of 5 stars

The process was easy Kelsey was a pleasure to work with. She advised me what documents I needed to make the loan happen. She was patient, kind and very attentive.

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Rated 5 out of 5 stars

Amy L in Farmington was very passionate help me and my husband with are long. Technically difficult with computer and my last name.

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Rated 5 out of 5 stars

I was unable to close via phone. New phone. I drove to the Menaul location and they got me finished right away. Staff very helpful and nice considering they were trying to help via phone for an hour... See more

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Rated 5 out of 5 stars

Easy, friendly and fast! Loved my experience. This is my 2nd time using them and would recommend them to anyone needing some quick cash.

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Rated 5 out of 5 stars

Getting a loan through OneMain Financial is such an easy process. I would recommend them to anyone and will continue to do business with them.

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Rated 1 out of 5 stars

Very disappointed with my loan experience. I had a seven day guarantee return of the loan if I changed my mind and was told I couldn’t cancel my loan so that’s very disappointing.

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Rated 5 out of 5 stars

Fast and easy, only issue I have is that when I get a loan to consolidated my bills, I am the one who pays them. This Time around your company had to pay my car loan and my credit card. The problem... See more

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Rated 5 out of 5 stars

I always have a very good feeling about being taken care of in a professional manner with one main Laura is always helpful and this visit I had the pleasure of Monique feeling in for Laura! Awesome

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Rated 5 out of 5 stars

I worked with Matt in the Fresno, CA office on Valentine Matt was very kind, considerate and patient I appreciate Matt, this particular branch very much Best Regards, Tina M Your

Rated 5 out of 5 stars

It was very easy process and very helpful staff member, Ali is a wonderful, kind and very competent . It is a life changing point and the money helped me resolve my emergency needs.

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Rated 1 out of 5 stars

The customer service representatives are inept. I was hung up on transferred approximately 3 to 4 times just a complete one task, not given all of the correct information upfront and then in the end w... See more

Rated 5 out of 5 stars

Super simple to apply for a loan! Made the whole process a breeze. The folks in the office were incredibly nice and helpful. Much appreciated.

Company replied

Rated 5 out of 5 stars

In a loan company like One Main, I have always been fearful of the way that reps come at you and make you not want to get a loan. At one Main, Gail was very helpful. She went through the process ver... See more

Company replied

Rated 5 out of 5 stars

I needed some extra money to pay for car repairs. I called one main and talked to Bre and She was so nice and I was approved for what I needed. Excellent experience 👏 👌 👍 🙌

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Rated 5 out of 5 stars

My loan officer was very helpful and made me feel comfortable throughout the process,in my time of need I can tell you that,it was a easy going process.

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Rated 5 out of 5 stars

Great service. The lady helping is Tammy was very polite and helpful through our experience. She was able to get us the funds we were asking for

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Rated 5 out of 5 stars

Well carla was great very knowledgeable was fast and let us know all different options we had to pay back

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Rated 1 out of 5 stars

They make it sound like you're on your way and after most of your day is used up needing this and needing that there is always one more thing so after nearly 6 hours back and forth or ain't worth the... See more

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Rated 5 out of 5 stars

The staff was very helpful and understanding. I have be with Onemain Financial for.more than 19 year and in the last 10 year my experance with the other branch has be very bad. I am glad I went in and... See more

Rated 5 out of 5 stars

My representative Megan gets top notch. Megan went above and beyond to make this experience a success.

Company replied

Rated 2 out of 5 stars

Had loans with them almost 5 years now never made a late payment nor ever missed a payment on any loan but went to see about adding 1k for some medical work and got turned down over not using my truck... See more

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Rated 1 out of 5 stars

I was "approved" for a loan after I submitted my paystubs and bank statement. I am called to sign my loan documents in the office but due to school and work schedule I asked if there was any other opt... See more

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Rated 5 out of 5 stars

Very happy with our results every thing went very smoothly and we so appreciate the service

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Rated 1 out of 5 stars

Had my vehicle repossessed without sending a certified letter. Now that I’m trying to pay to get my vehicle back they’ve added $1000 in fees on top of the missed payments. It’s a wrongful repossession... See more

Company replied

Rated 5 out of 5 stars

Angela been fantastic, very helpful and has been guided me through out the entire process.

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Rated 5 out of 5 stars

The service was amazing and the staff was wonderful answering all my questions. Was an extremely easy process.

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Rated 5 out of 5 stars

It has been some years since I had business with OMF in Ohio. I always felt comfortable with their service in the past, so I reached out to them at the Apopka branch here in Florida. I have the same g... See more

Rated 1 out of 5 stars

I had a terrible experience with OneMain Financial. I was late on a payment ONE time, and literally the very first day it was late, I started getting nonstop calls from Shantal at the Altoona office-... See more

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Rated 1 out of 5 stars

This is one of the Worst places to do business with. I paid a loan off Early with these incompetent jokers and Never received my car title back. They literally gave me the runarounds about my title fo... See more

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Rated 5 out of 5 stars

Once again, One Main has come through for me. I already had an open loan. I was able to refinance it was. I would recommend using their service.

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Rated 5 out of 5 stars

I’ve been a customer for many years and always had a good experience with the staff and process


Company details

  1. #91 of 248 best companies in Non-Bank Financial Service
  2. #6 of 14 best companies in Car Finance and Loan Company
  3. #32 of 104 best companies in Financial Institution
  4. #33 of 82 best companies in Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78K reviews

5-star
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Rated 5 out of 5 stars

Drew and staff have been very friendly…

Drew and staff have been very friendly and helpful. I’ve been doing business with them for three years and they have been professional and courteous in every communication and transaction.

April 3, 2026
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Reply from OneMain Financial

We take pride in providing excellent service, and we are so glad you had a positive experience with Drew and team. Thank you for sharing! –Cam | OneMain Social Team

Rated 5 out of 5 stars

The maple hts office was amazing

The maple hts office was amazing
Took care of everything
Very thoughtful and pleasant

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

Mark, we're thrilled to hear our team provided such an exceptional experience and made the process seamless for you. –Cam | OneMain Social Team

Rated 5 out of 5 stars

Sangeeta (sp) was very helpful

Sangeeta (sp) was very helpful, pleasant and patient. Thank you for all your help. Great customer service!

April 1, 2026
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Reply from OneMain Financial

Hi Veronica, thank you so much for taking the time to leave us this amazing review about your experience with Sangeeta. We're so glad we could help. –Cam | OneMain Social Team

Rated 5 out of 5 stars

One Main loan review

In a loan company like One Main, I have always been fearful of the way that reps come at you and make you not want to get a loan. At one Main, Gail was very helpful. She went through the process very thoroughly and gave me options. She pushed nothing on me. I got to take my time and think about what I wanted. She was great and not PUSHY as other loan companies like this. I was grateful.

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

Patricia, we are happy to hear that you feel supported while working with us. Our team members strive to provide professional and friendly service to all of our customers. –Cam | OneMain Social Team

Rated 5 out of 5 stars

Easy & Fast

Easy, friendly and fast! Loved my experience. This is my 2nd time using them and would recommend them to anyone needing some quick cash.

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

Annie, we appreciate you choosing us! Thanks for your feedback—we’re glad to hear this. –Cam | OneMain Social Team

Rated 5 out of 5 stars

Really nice office

Really nice office. Very friendly. And accommodating. Explained everything thoroughly.

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

Maria, we're happy to see this feedback—thanks! –Cam | OneMain Social Team

Rated 5 out of 5 stars

Great

Great! Quick a d Easy!

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

We appreciate the feedback! –Cam | OneMain Social Team

Rated 5 out of 5 stars

Exceptional Service

Kyle was very helpful and knowledgeable in helping to secure my loan.

March 31, 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Brenda, we’re happy to hear Kyle was able to help! –Cam | OneMain Social Team

Rated 5 out of 5 stars

The employees were…

The employees were professional,friendly,answered my questions and knew all about One Main Financial.

April 7, 2026
OneMain Financial logo

Reply from OneMain Financial

Nancy, thanks for your trust and feedback! –Cam | OneMain Social Team

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