Excellent experience all around. Good secure location and even though we arrived a few hours late due to flight delays the guys at this place helped us get our rental van registered and into a spot wi... See more
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See what reviewers are saying
Very simple booking process. Realistic pricing and great location. No issues in entering or leaving car park. However larger than average SUV’s could find slots a little challenging.
Shocking. Booked Nantes Airport (parking L’arronautique) parking through this 3rd party platform as the parking website was not working at the time. Regular price for indoor motorcycle parking 20 eu... See more
Company replied
Careful! The commercial centre address will lead you to the wrong entrance! Same goes for Google Maps or Waze instructions in the app. The parking is not the general centre parking at Chemin des Coque... See more
Company details
Written by the company
ONEPARK Réservez votre parking à l'heure, au jour ou au mois, et toujours au meilleur prix, dans 8 pays en Europe ! Onepark est disponible dans 90 aéroports, 300 gares et plus de 700 villes en Europe. Avec Onepark, se garer devient un jeu d'enfant ! Économisez jusqu'à 60% par rapport à un parking classique, profitez d'une annulation 100% gratuite en cas d'imprévu et d'un service client disponible 24/7 en cas de besoin UN PROBLÈME ? Notre service client 24/7 se tient à votre disposition : le numéro pour nous joindre est dans les détails de votre réservation dans l'application, ou en bas de votre e-mail de confirmation N'hésitez pas à prendre contact avec nous en cas de besoin !
Contact info
10 rue chaptal, 75009, Paris, France
- onepark.fr
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
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Easy to find a parking space close to…
Easy to find a parking space close to where we wanted to be, easy to book and pay. The directions were good and it all went very well, great to be parked in the shade in a secure area.
July 23, 2026
Unprompted review
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First time impression
It was the first time I used this service. Everything worked well but I had issues checking out. After contacting the support I got help and was not charged over time. Looking forward to my 2nd stay!
June 3, 2026
Unprompted review
Easy way to book a parking at a…
Easy way to book a parking at a reasonable price.
July 15, 2026
Unprompted review
Don’t waste your money and time
They took my money for a car park in Paris with promises of “the camera will recognise your vehicle registration” and “if that fails use the code in the email confirmation”. NONE OF IT WORKED!
I’ve since emailed them asking for my money back as I had to take a ticket and pay at the car park on top of paying them - NO RESPONSE!!
Use this lot at your own risk and good luck!!!!
July 14, 2026
Unprompted review
Reply from Onepark
Hello John,
We are sorry to read about your experience and understand how frustrating this situation must have been.
We would like the opportunity to investigate what happened with the parking operator. To do so, please contact our Customer Service team at customer.service@onepark.co, providing your booking reference, the parking receipt and proof of the additional payment.
Once we receive these details, we will investigate your case with the parking operator and get back to you as soon as possible.
Kind regards,
Mathilde from Onepark
I got charged 54€ upon exiting the car park despite pre-paying
I got charged 54€ upon exiting the car park despite pre-booking at the train station. It was very late in the evening and there was a queue so I paid and hoped to dispute the charge later. 0 answer from their customer service. I've raised the issue with my bank
July 12, 2026
Unprompted review
Reply from Onepark
Hello Margaux,
We are sorry to hear about your experience.
Following your exchanges with our customer support team, we understand that you initiated a chargeback procedure with your bank and that the disputed payment has since been refunded.
Should you need any further assistance regarding your booking, please do not hesitate to contact our customer service team.
Kind regards,
Mathilde from Onepark
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We got the car back with marks in the…
We got the car back with marks in the paintwork. Why would this company not take the utmost care and park their cars farther apart? Result: paint job needed and not covered by their policy as superficial damage. How upsetting and unprofessional at that price. Should OnePark choose their operators (Ector) more carefully?
July 14, 2026
Unprompted review
Reply from Onepark
Hello Matthew,
We are sorry to hear about your experience.
Onepark is a booking platform, while the parking service itself is provided and managed by the parking operator, who is responsible for the handling and care of vehicles during their stay.
We understand your disappointment regarding the damage reported. If you need any assistance with your claim or your discussions with the parking operator, please contact our customer support team with your booking reference. We will be happy to liaise with the operator on your behalf.
Kind regards,
Mathilde from Onepark
I made a reservation for two days
I made a reservation for two days, from 8 July at 3:00 PM until 10 July at 11:00 AM.
On the evening of 9 July, I took my car out at 8:30 PM. When I returned at 4:00 AM on 10 July, the parking garage was full and there were no available spaces, even though I had a valid prepaid reservation.
As a result, I was forced to park my car in another parking garage and pay additional parking fees. To date, I have not been reimbursed for these extra costs.
It is the responsibility of the parking garage to ensure that parking spaces are available for customers with confirmed reservations. I therefore request reimbursement for the additional parking expenses I incurred due to your failure to provide the reserved parking space
July 8, 2026
Unprompted review
Reply from Onepark
Hello George,
We are sorry to hear about your experience.
Our customer support team replied to your request on 16 July and is currently awaiting the supporting documentation requested in order to review your claim.
As soon as we receive the requested documents, we will investigate your case and get back to you as quickly as possible.
Kind regards,
Mathilde from Onepark
Convenient location
Convenient location. Good secure lot. Easy to book on the app.
July 10, 2026
Unprompted review
Parking trouvé facilement
Parking trouvé facilement, personnel à l accueil très sympathique, parking propre 👍. Réservation facile à faire sur internet.
June 28, 2026
Unprompted review
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The worst service ever
It went really badly because the minute I made the booking I realised I had made a mistake as I wanted to book for a week and I had only booked one day. I tried to cancel the booking immediately but it said that I should have cancelled it at 5 am that day which was impossible because it was already much later than 5am when I made the booking. I then couldn’t find any contact number to explain the problem. I wrote 3 messages to ask for help and I have still not heard back. This is the worse service I have ever had. I was a member of OnePark but I will definitely never use them again.
July 4, 2026
Unprompted review
Reply from Onepark
Hello Nathalie,
We are sorry to hear about your experience and understand your frustration.
Our cancellation policy is displayed before the booking is confirmed and depends on the conditions set for the selected parking. Unfortunately, once the free cancellation deadline has passed, we are unable to cancel or refund the reservation.
We also apologize if you have not yet received a response from our customer support team. If your request is still pending, please contact us again with your booking reference so we can review your case and ensure it is handled as quickly as possible.
Kind regards,
Mathilde from Onepark
Parking is at -4
Parking is at -4. If you travel with baby it’s not possible to use elevator, you have to use stairs. Also the way how you have to enter the parking it’s very difficult and dangerous. Newer again.
July 3, 2026
Unprompted review
Reply from Onepark
Hello Julia,
We are sorry to hear that your experience did not meet your expectations.
Onepark is a booking platform that works with over 4,000 partner car parks. The characteristics of the car parks, such as their layout, access or facilities (lifts, stairs, etc.), are defined and managed by their operators.
Nevertheless, we take your feedback very seriously and will pass it on to the relevant operator so that they can take it into account when improving their facilities.
Kind regards,
Julia from Onepark
Good job I had a satnav to find the…
Good job I had a satnav to find the address.
I was surprised to have to use my phone to activatethe gates but it worked! So well done
June 24, 2026
Unprompted review
They sign you up for a subscription…
They sign you up for a subscription (without explicitly mentioning) and then you keep paying even without using the service. Total scam
June 23, 2026
Unprompted review
Reply from Onepark
Hello and many thanks for your message.
We are sorry you misread the word "Monthly subscription" when you signed up for it but it seems very hard for us to use a more meaningful couple of words.
We are sorry you did not use the service, but the parking spot was booked for you (since you were paying for it) and could not be sold to another customer. Please feel free to cancel your subscription at anytime in your user account.
Best Regards,
Balthazar from Onepark
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Damaged our car, haven't responded
When we collected our car it has a scrape down the side. We immediately told the guy and he sent us all the photos from collection, minus the one showing that part of the car. Literally every other angle perfectly documented. We have since emailed them multiple times and they've ignored us. We have started legal proceedings. DO NOT TRUST THIS COMPANY
April 23, 2026
Unprompted review
Reply from Onepark
Hello Anna,
We are sorry to hear about this situation.
However, we would like to clarify that Onepark acts solely as a booking intermediary and is neither the car park operator nor the service provider that took charge of your vehicle.
Any queries regarding the condition of the vehicle, observations made at the time of collection or return, and any potential claims for compensation are the direct responsibility of the relevant operator.
We regret that your discussions with them have not yet been successful and hope that a solution can be found as part of the ongoing process.
Kind regards,
Mathilde from Onepark
mmediately after arriving
mmediately after arriving, I contacted the company by phone. They spoke very poor English, and as a result I ended up waiting for them at the airport for two hours. I do not recommend them.
June 15, 2026
Unprompted review
Reply from Onepark
Hello Roman,
We are sorry to read about your experience.
We would like to clarify that Onepark is a booking platform and not the operator of the parking facility. Our customer service teams are able to assist customers in English, French, Spanish and Portuguese.
From your description, it appears that the difficulties occurred with the parking operator on site. We regret that the communication and waiting time did not meet your expectations and understand the inconvenience caused by having to wait at the airport.
Please accept our apologies for this experience. Your feedback has been noted and will be shared with the parking operator concerned.
Kind regards,
Mathilde from Onepark
Good value
Going to Canada for 3weeks I could park my car for cheap and safe close to the airport
June 11, 2026
Unprompted review
Secure parking with gate
Ibis hotel parking 6 nights for £36 only in central Paris. Easy booking. Nice and secure parking with secure gate.
May 24, 2026
Unprompted review
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Close to airport
Close to airport, only 10-12 minutes walk. Good parking spot.
June 1, 2026
Unprompted review
Great car park
Great car park with lots of space and centrally located
June 2, 2026
Unprompted review
Website Easy to use
Website Easy to use. Efficient service at car drop off and pick up. Reasonable prices
April 24, 2026
Unprompted review
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