Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
OnePass is easy to use and very generous in their points and discounts. It would be great if we could access the rewards directly through OnePass rather than Flybuys, etc.
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enjoying one pass, but would like to have a card that combines OnePass and Fly buys as we have to scan both cards instead of just 1
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I have earned far more in extra Flybys points than I paid for a one year OnePass subscription. I was also able to exchange a faulty item without any hassle due to the extended period for exchanges... See more
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Company details
- Online Marketplace
- Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Office Equipment Supplier
- Women's Clothing Store
Written by the company
OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.
Contact info
Melbourne, Australia
- onepass.com.au
3.9
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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What's different to Flybuys?
July 7, 2025
Reply from OnePass
Thanks for your question, John — it’s a great one!
OnePass and Flybuys are two separate programs, but they work really well together. Flybuys is a program where you earn points when you shop at Brands while OnePass, on the other hand, is a paid membership that gives you benefits:
- Collect 5x Flybuys points for every $1 spent in-store when you scan your Flybuys card. 5x Flybuys can also be earned on Click & Collect orders at Kmart, Target, Bunnings Warehouse and Officeworks.
- Free delivery on eligible items or orders, no minimum spend
- 365 day change of mind returns
- Express Click & Collect
- 2 Sister Club points per $1 spent in-store at Priceline
We understand it can be a bit confusing at first, so if you'd like a hand setting things up or understanding how it all works, our support team is here to help, just feel free to reach out to us.
Thanks again for reaching out!
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Don’t understand it.
July 7, 2025
Reply from OnePass
Thanks for your feedback, Glenys — we’re sorry to hear that OnePass has been confusing, and we’d love to help make things clearer for you.
OnePass is our membership program offering our members benefits such as:
- Collect 5x Flybuys points for every $1 spent in-store when you scan your Flybuys card. 5x Flybuys can also be earned on Click & Collect orders at Kmart, Target, Bunnings Warehouse and Officeworks.
- Free delivery on eligible items or orders, no minimum spend
- 365 day change of mind returns
- Express Click & Collect
- 2 Sister Club points per $1 spent in-store at Priceline
OnePass benefits are being enhanced over time to create the best member experience, so feel free to visit the website at www.onepass.com.au for the latest updates.
If you’d like, our support team is more than happy to walk you through how it works and how to make the most of it. Feel free to reach out anytime on our support hotline 1300 026 710 — we’re here to help!
Bunnings failed the One Pass
June 20, 2025
Reply from OnePass
We’re really sorry to hear about your experience Jhureen, and we completely understand how frustrating that must have been.
While OnePass is accepted at Bunnings, any issues around how it's applied or used in-store are managed directly by the Bunnings team. We recommend reaching out to them so they can look into it further for you.
If there’s anything we can do on our end to support you or help clarify how OnePass works, please don’t hesitate to reach out. We truly appreciate your feedback and hope to improve your experience moving forward.
OnePass has taken away too many…
OnePass has taken away too many benefits.
Not worth the annual fee now!
July 7, 2025
Reply from OnePass
Thanks for your feedback, Mark — we’re sorry to hear you feel OnePass isn’t offering the same value. We’d like to clarify that there haven’t been any changes to the OnePass benefits at this time.
OnePass is still offering our members benefits such as:
- Collect 5x Flybuys points for every $1 spent in-store when you scan your Flybuys card. 5x Flybuys can also be earned on Click & Collect orders at Kmart, Target, Bunnings Warehouse and Officeworks.
- Free delivery on eligible items or orders, no minimum spend
- 365 day change of mind returns
- Express Click & Collect
- 2 Sister Club points per $1 spent in-store at Priceline
OnePass benefits are being enhanced over time to create the best member experience, so feel free to visit the website at www.onepass.com.au for the latest updates.
We’re always looking for ways to improve and add even more value, and your input is an important part of that process. If there’s something specific you feel is missing or could be better, we’d really appreciate hearing more.
Thanks again for sharing your thoughts.
Could link to Flybuys card
Could link to Flybuys card. Had to enter details on app every time to scan Onepass. Ended up just using flybuys and missing out on extra points
July 3, 2025
Reply from OnePass
Thank you for your feedback, Melanie — we’re really sorry to hear about the trouble in scanning your OnePass card and the inconvenience of having to enter your details each time.
To earn 5x Flybuys points, simply link your Flybuys account to your OnePass account then scan your OnePass card at Target, Kmart, Bunnings Warehouse, and Officeworks. If you prefer to scan your Flybuys card, either card will earn you bonus points!
Beyond points, scanning your OnePass card also tracks your in-store activity and generates digital receipts in your OnePass account, making returns and exchanges easier (as long as the receipt has a scannable barcode or QR code).
If it's more than 72 hours and you still haven't got your Flybuys bonus points, you can contact Flybuys directly for assistance. Just make sure you have your receipt handy when you contact them. These are the Flybuys details: Phone: 13 11 16 Email: experience.flybuys.com.au/send-enquiry
Thank you again for taking the time to share your experience — it helps us do better.
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I love having One Pass to boost my…
I love having One Pass to boost my flybuys points. It’s easy - as long as I remember to use it.
July 5, 2025
Reply from OnePass
Thank you so much for your kind words! We're thrilled to hear you're enjoying OnePass and that it's helping you boost your Flybuys points.
It really is a handy way to get more out of your shopping — and we totally get that remembering to use it can be the trickiest part sometimes!
If there's anything we can do to make your experience even better, we're always here to help.
Thanks again for being part of the OnePass community!
very good system
very good system. mostly just one or two days.
delivery people respectful is important to me and they have all been good
May 1, 2025
Reply from OnePass
Thank you so much for your kind words, Rosemary! We're glad to hear the system has been working well for you and that deliveries are arriving promptly. We especially appreciate your note about the brands delivery team — respectful service is a top priority for us, and it's great to know they’ve made a positive impression. Thanks again for your support!
Using Onepass is easy and simple.
Using Onepass is easy and simple.
The reason why it didn't get full stars is I didn't realise you have to do the Onepass and then the flybuyers to get the extra points.
June 4, 2025
Reply from OnePass
Thanks so much for the awesome feedback, Rebecca! We love hearing about how much our members are enjoying OnePass!
To earn 5x Flybuys points, simply scan your OnePass card at Target, Kmart, Bunnings Warehouse, and Officeworks. If you prefer to scan your Flybuys card, either card will earn you bonus points!
Beyond points, scanning your OnePass card also tracks your in-store activity and generates receipts, making returns and exchanges easier (as long as the receipt has a scannable barcode).
It would be great to explain how to get…
It would be great to explain how to get the most out of OnePass as I have linked everything and scanned every time I use the stores linked but haven’t received nothing in return
June 3, 2025
Reply from OnePass
Thanks for the 5 stars — we really appreciate your support! It sounds like you've done all the right things by linking your accounts and scanning in-store. If you're not getting the 5x Flybuys points benefit, we'd love to take a closer look and help you get the most out of your membership. Please note, that you should see your bonus Flybuys points by logging into your Flybuys account.
Please send us an email at support@onepass.com.au with your details so we can check everything's set up correctly. We're here to help! 😊
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Good service.
If you ordering regularly it is cost effective when it comes to delivery costs.
June 2, 2025
Reply from OnePass
Thanks so much for the 5 stars! 🌟 We're thrilled to hear you’re finding value in OnePass—especially with the delivery savings. It's great to know it's working well for your regular orders.
Good, but still needs improvement
I originally signed up to one pass to get early access to pre-order the reformer Pilates machine from Kmart, to not only have my order cancelled the following day but also have the item be sold out. I know this is beyond One Pass's control, but it did leave a dark cloud for me over One Pass's involvement. I have chosen to continue the membership to see if it would be actually worth it for me, as I do shop often at Kmart and Bunnings. It seams ok, but could have room for improvement. If I dont use the app often enough it logs me out and does not have the option to log in using my finger print. I have also been advised by attendees at Bunnings that I should be scanning both my one pass card and Flybuys. If I have to double scan, then what is the point of having a One Pass card? Perhaps the attendees at Bunnings are incorrect, but you would think that as they work there that they would have some knowledge about the system.
May 30, 2025
Reply from OnePass
Thanks for taking the time to share your experience with OnePass. We’re really sorry to hear about the frustration you had with the early access offer for the reformer Pilates machine—it’s understandable that this left a disappointing impression, even though it was outside of our direct control. We appreciate you giving OnePass another go and sticking with us.
We know frequent logouts of the app can be a bit frustrating, but it’s actually a security feature designed to help protect your account. By logging you out from time to time, we reduce the risk of unauthorised access and keep your personal info safe. 🔒 We totally understand it’s not always convenient, but keeping your account secure is our top priority.
Regarding scanning both your OnePass and Flybuys cards: we know this part can be a bit confusing, and we’re actively working with our retail partners like Bunnings to make things clearer at checkout. You should only need to scan your OnePass card at our participating brands, as your Flybuys number is already linked. By scanning your OnePass card, not only will you earn the bonus Flybuys points, your transaction will be recorded in your OnePass account under My Activity, and your receipt will also be stored. If you’re ever unsure, feel free to check in with our support team at support@onepass.com.au—we're here to help!
Thanks again for your honest review—it helps us improve.
I have no comments to make at this time…
I have no comments to make at this time as I have noted little difference to my purchasing behaviours
June 1, 2025
Reply from OnePass
Thanks for your review Graham!
Reply from OnePass
Wow—thank you so much for the 5/5 review! 💜 We're thrilled to hear you're getting value from your OnePass membership 🙌
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Very helpful
They are very helpful with updating issues which I had nothing was a problem
May 8, 2025
Reply from OnePass
Thanks so much for the lovely review! 💜 We're so glad to hear our team could help you out and make things easy.
I’m actually a little disappointed
I’m actually a little disappointed the flybys account wasn’t attached for a few months without realising when I first purchased. I set it up straight away but didn’t realise it had unattached. Continually throughout the months i re attach it and again it’s not on there.
June 2, 2025
Reply from OnePass
Hi there, thanks for sharing your experience with us. We understand how frustrating this must be. We want to help get this sorted for you! Please email us at support@onepass.com.au with your details, and our team will investigate and assist you directly.
Was ok but my points don't alwpountsays come…
Was ok but my points don't always come onto the pass, especially from Bunnings
May 4, 2025
Reply from OnePass
Hi there, we're really sorry to hear about your experience—this definitely doesn’t sound right 💜 Flybuys points should appear in your Flybuys account when your OnePass and Flybuys accounts are correctly linked. If you are seeing your standard points from your Bunnings shop but not the OnePass bonus points, please get in touch with Flybuys and they will be able to help with your missing points.
Flybuys Contact Details:
📞 Phone: 13 11 16
✉️ Email: experience.flybuys.com.au/send-enquiry
I joined One Pass on a $20 per year…
I joined One Pass on a $20 per year special. It hasn’t taken much spending ti feel like I have gotten fantastic value out of it.
June 1, 2025
Reply from OnePass
Wow—thank you so much for the 5/5 review! 💜 We're thrilled to hear you're getting value from your OnePass membership 🙌
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Won't be renewing
Won't be renewing. Bunnings points didn't transfer across, not even once, even though I linked them. Not happy to have paid this membership.
June 1, 2025
Reply from OnePass
Hi there, we're really sorry to hear about your experience—this definitely doesn’t sound right 💜 Flybuys points should appear in your Flybuys account when your OnePass and Flybuys accounts are correctly linked. If you are seeing your standard points from your Bunnings shop but not the OnePass bonus points, please get in touch with Flybuys and they will be able to help with your missing points.
Flybuys Contact Details:
📞 Phone: 13 11 16
✉️ Email: experience.flybuys.com.au/send-enquiry
I thought I would free delivery being a…confused
I thought I would free delivery being a member. Instead I paid $10 delivery????
May 31, 2025
Reply from OnePass
Thanks for your feedback. We’re sorry things didn’t go as expected—each participating brand sets the eligibility criteria for free standard delivery. Your eligibility can also depend on where you live, as some rural and regional areas may be excluded. Please also note that big and bulky items (like trampolines, wheelbarrows, bikes, and large home furniture) are commonly excluded.
For all the details, check out the delivery info on the participating brand's website.
Free ship…
Loving the free shipping on most purchases, makes it easier to get out if stick in stores
March 12, 2025
Reply from OnePass
Thank you for the 5-star review! 💜 We're so glad you're loving the free shipping!
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