You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very satisfied with the bank's…
I am very satisfied with the bank's services, always accurate, correct, and my money is safe.
February 11, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
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Company Service is the best..
Company Service is the best... I've ever seen good and fastest response company like this and Am very grateful for your service
February 6, 2025
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
Reply from OnePay U.K.
Thank you for your generous review. We’re so happy to hear that we’ve met your expectations and provided you with a positive experience. Your feedback motivates us to continue offering high-quality service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your ongoing support is greatly appreciated.
Reply from OnePay U.K.
Thank you for your generous review. We’re so happy to hear that we’ve met your expectations and provided you with a positive experience. Your feedback motivates us to continue offering high-quality service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your ongoing support is greatly appreciated.
The customer service is exceptional and…
The customer service is exceptional and the company has the interest of the user or customer as top priority. My issue was resolved successfully. Thanks The Team!
January 30, 2025
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
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Straight to the point!
She was very straight forward and helped me get right into it!
January 24, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Anna. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Customer care service is good and tight…
Customer care service is good and tight security for my funds.
January 23, 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
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I am very pleased with the…I am very pleased with the communication with the operator! She explained everything to me clearly and helped me resolve my issue,thanks!
I am very pleased with the communication with the operator! She explained everything to me clearly and helped me resolve my issue,thanks!
January 8, 2025
Unprompted review
Perfect helper
Perfect helper. Really kind and helpful girl explain me everything and helped with everything I need
January 8, 2025
Unprompted review
She is very courteous and professional🙂
December 19, 2024
Unprompted review
10/10 I very happy for onepay end agent…
10/10 I very happy for onepay end agent thanks very much
December 20, 2024
Unprompted review
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Always very helpful when I call to get…
Always very helpful when I call to get a payment released or anything. I just wish we would set up direct debits
December 11, 2024
Unprompted review
I had a great experience with OnePay on…
I had a great experience with OnePay on their website, onepay.co.uk. The customer service team is really helpful and solved my issues quickly. I’ve received excellent support, including in Russian, from polite and competent staff like Tatiana. I’ve contacted them several times and always get prompt assistance. I highly recommend their service.
November 27, 2024
Unprompted review
Excellent costomer service
Excellent costomer service! Much appreciated!
December 6, 2024
Unprompted review
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Beautiful thank onepay
December 6, 2024
Unprompted review
employees work quickly and efficiently
employees work quickly and efficiently, class
December 3, 2024
Unprompted review
Number changed
Issue has been solved despite I am outside the UK I was at overseas and they helped and excellent customer service
November 28, 2024
Unprompted review
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