Peloton (North America) Reviews 

6,810
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the smooth user experience, loving the wonderful variety of engaging workout classes and the comfortable overall design that makes exercising at home truly exciting. Many people find the fitness equipment remarkably easy to use, highly sturdy, and a fantastic long-term addition to their daily wellness routines. Some reviewers were not happy with the poor customer service and the complete lack of helpful support provided after purchase. Customers frequently experienced long frustrating delays, unhelpful communication, and severe difficulties when trying to get their broken parts successfully repaired by service technicians.

What people talk about most

Product

Consumers experience great satisfaction with the product, highlighting smooth performance, fantastic workout... See more

Customer service

People report negative experiences with customer service, highlighting long delays, unhelpful... See more

Service

Users describe negative interactions with service, highlighting widespread frustration regarding unfulfilled... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers highlight that the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting great screens, smooth operation, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I would give my Tread + a 5 star but I have had a difficult time with the touch screen and have had it replaced once already and it still doesn’t consistently work. It can be frustrating during worko... See more

Company replied

Rated 3 out of 5 stars

I love my tread BUT if you live in Alaska, pray it doesn’t break or have issues, because there is no way to fix it! I have been trying to work something out for weeks, with no success!

Company replied

Rated 4 out of 5 stars

I’ve had a few mechanical issues with the tread and never received any help from peloton support. They always said I needed to replace the entire base. But I hired a repairman and they were able to ea... See more

Company replied

Rated 5 out of 5 stars

This was my first product from Peloton and I came in with high expectations. For a residential treadmill I felt I was definitely paying a premium price and taking a risk. I am now two months post deli... See more

Company replied


Company details

  1. Physical Fitness Program

Written by the company

Peloton is a New York City based exercise equipment and media company, founded in 2012.


Contact info

3.1

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(6,810)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I love My Peloton

I love My Peloton. The quality of the bike, the instructor lead classes and the entire experience. I’ve lost 20 pounds since getting My Peloton and kept it off. I am a huge fan and could not be without My Peloton. I just wish there were more bikes available when traveling.

June 30, 2023
Rated 1 out of 5 stars

Recalls and horrible customer service

The bike seat was recalled and hasnt arrived in over 6 months… I like the actual bike but everything regarding business operations is trash.

Edit after company reply:
We’ve been chatting with the member service team and we have yet to receive an adequate solution. I’m a disabled veteran whom is being forced to pay for your product while you refuse to send the recalled piece and make the product safe to use. Your solution is I cancel my membership and not use the bike I paid for? Y’all are an absolute mess and in disarray.
You need to make things right.

June 24, 2023
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Reply from Peloton (North America)

Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love to build solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support team is always here to help and can be reached via email at support@onepeloton.com (mailto:support@onepeloton.com), or via phone on 866-679-9129

Rated 5 out of 5 stars

I enjoy the Peloton platform

I enjoy the Peloton platform. It's easy to use, and has more than enough programming and options. I am not just limited to my bike. I like that I can use my phone or tv hen needed.

June 27, 2023
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Rated 1 out of 5 stars

Too expensive

Wish there was more options on price and wish it was a cheaper monthly amount

June 27, 2023
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Reply from Peloton (North America)

Hi Sally, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at support@onepeloton.com (mailto:support@onepeloton.com) or via phone at 866-679-9129.

Rated 1 out of 5 stars
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Reply from Peloton (North America)

Hi Travis, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at support@onepeloton.com (mailto:support@onepeloton.com) or via phone at 866-679-9129.

Rated 5 out of 5 stars

Love my peloton!

Love the variety of classes and instructors. The challenges are fun and help with engagement. The community is wonderful.

June 26, 2023
Rated 1 out of 5 stars
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Reply from Peloton (North America)

Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. We’re sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on 866-679-9129, or email support@onepeloton.com (mailto:support@onepeloton.com)

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Rated 5 out of 5 stars

Love my Peloton

The instructors are fantastic, the variety of classes keep things fresh, and the music selections allow me to pick what I need on any given day. I am getting stronger and more fit because of the Peloton. I'm a big fan.

June 22, 2023
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Rated 5 out of 5 stars

Better than expected

Nearly two years after purchasing the bike and subscription I am as motivated to use it now as I was then. Love the coaches, content and updates. It's fun and fulfilling to use.

June 25, 2023
Rated 3 out of 5 stars

This bike is meh

I like the bike and the convenience. Love the instructors. But I regret keeping the bike. I enjoy the classes at CycleBar more. They are more energetic and choreographed. Also they have theme classes that seem more up to date with what music is hot.

June 25, 2023
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Reply from Peloton (North America)

Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love to build solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support team is always here to help and can be reached via email at support@onepeloton.com (mailto:support@onepeloton.com), or via phone on 866-679-9129

Rated 5 out of 5 stars

Love

I love my Peloton, but love the strength workouts even more. It's so convenient to be able to fit workouts into my otherwise crazy schedule

June 22, 2023
Rated 5 out of 5 stars

Enjoy the variety of classes

Enjoy the variety of classes. Peloton is more than just cycling. I also like how app sends positive encouragement to keep going. There is a class for everyone at any level.

June 25, 2023
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Rated 5 out of 5 stars

I love my Peloton

I love my Peloton! Always ready for a good work out with any genre of music, length of time I want to work out or any genre of work out I want. It really is the perfect work out option for me.

June 24, 2023
Rated 3 out of 5 stars

Unrealized potential.

Peloton captured my exercise routine completely for a few years. The quality of the rides and instructors was great. I really enjoy the classes.

Unfortunately this is a product with unrealized potential. One of many suggestions: if you’re going to allow or encourage followers and friends to connect do something with it. Build community. Chat functionality during the ride, syncing up for pre care group rides, friendly challenge based competitions. You guys way missed the mark on social connection. I thought peloton would be my primary exercise forever, but I get more out of going to a spin class at the gym. Do better.

June 21, 2023
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Reply from Peloton (North America)

Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love to build solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support team is always here to help and can be reached via email at support@onepeloton.com (mailto:support@onepeloton.com), or via phone on 866-679-9129

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