Oner Active UK Ltd Reviews 7,340

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the customer service for being super nice, helpful, and providing quick responses, often resolving issues smoothly and efficiently. Many people appreciate the quality of the products, describing them as amazing, pretty, and well-fitting, with some even changing their entire wardrobe to this brand. The company is often seen as customer-focused, taking feedback seriously and striving for better quality. However, some customers were dissatisfied with the product quality, noting issues like thin, see-through fabric, items arriving with holes or stains, and material pilling after minimal wear. A few other people also felt that the sizing was inconsistent, with items being tighter or shorter than expected. Some reviewers experienced significant delays in order delivery, while others reported a complete lack of response from customer service regarding their concerns or faulty items, finding the support unhelpful or unprofessional.

What people talk about most

Product

People report ambiguous experiences with product quality. Many customers express disappointment, citing... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the helpfulness and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express disappointment, citing issues like items... See more

Order

Users describe ambiguous interactions with order. Many customers report significant dissatisfaction, citing... See more

Response time

Customers consistently note ambiguous experiences with response times. While many reviewers praise quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently received my order of the Unified Move Wrap Leggings in size M. I usually order size M from this brand, and it has always fit me well. However, this time the leggings feel significantly ti... See more

Company replied

Rated 3 out of 5 stars

Had an issue where I received leggings that had clearly been returned and were covered in dog hair. Poor reflection on checking returns. However I could fault the customer service from rowan who only... See more

Company replied

Rated 3 out of 5 stars

I bought this pink UnifiedMove Wrap Flared Bottoms for £60, which is quite expensive, so I expected much better quality. Unfortunately, they very disappointing. The fabric is very thin, completely s... See more

Company replied

Rated 3 out of 5 stars

Ordered item in UK. Sent me someone else's order (NY USA) with matching invoice enclosed. Contact info does not work. Replied to email to me, to 'support' at Oner Active which got kicked back twic... See more


Company details

  1. Activewear Store
  2. Sportswear Store

Written by the company

To Be Extraordinary


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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Rated 1 out of 5 stars

Diabolical Customer Service

I genuinely don’t understand how this company continues to do so well, because the customer service is absolutely diabolical. It seems the brand relies heavily on Krissy’s name and marketing rather than actually delivering a good customer experience.

My order took nearly two weeks to arrive, and despite chasing it multiple times, no one ever got back to me. I then had further issues trying to return the items, as the return label wouldn’t scan. I was told they would need to create a manual label, but it took eight days just to receive a response. After finally returning the parcel, I was then told that I had kept some of the items I had returned, which is completely untrue. Because I paid through Klarna, I was forced to pay anyway to avoid late fees, even though the return issue was entirely their fault.

It is virtually impossible to speak to a real person. You are sent around in circles by a chatbot, which eventually offers to pass your query to a “human” who may respond in up to seven working days. To make matters worse, the quality of the outfits is not even good. The whole brand appears to be built on strong marketing around the founder rather than on genuinely good products or customer care.

I will not be shopping here again or recommend anyone.

February 10, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We’re genuinely disappointed to hear about the difficulties you’ve experienced with both your order and the return process, as this is far from the level of service we aim to provide.

We completely understand how frustrating it must have been to wait for responses, deal with return complications, and face issues with Klarna as a result. Your experience highlights areas where we clearly need to improve, particularly in communication and ensuring our returns process is straightforward.

We truly want to make this right and would appreciate the opportunity to review your case in full so that any outstanding issues can be resolved promptly. Your voice matters to us, and we’re committed to learning from your experience to improve our services for all customers.

Rated 1 out of 5 stars

The quality is very bad!

The quality is very bad!! Worst material ever. The 1st time I bought from this overrated company and it is the last. Very expensive prices and what you get is worst.
Their activewear are not activewear as they do not absorb sweat, they are just bunch of pilates and aesthetic BS.

December 16, 2025
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your honest feedback.

We’re really sorry to hear that your experience didn’t meet your expectations. Our design team puts great care into creating products that not only look great but feel amazing to wear. We never want you to feel let down by a purchase. Your trust means everything to us, and we're committed to delivering exceptional products every time.

We understand that different activities require different levels of support, compression and sweat-wicking performance. Our team would be more than happy to recommend styles that are better suited to your specific movement needs, whether that’s high-intensity training, running, or lower-impact sessions.

If you’d like to reach out to us directly with a little more detail about what you’re looking for, we’d truly love the opportunity to help and turn this experience around for you.

Rated 1 out of 5 stars

Order stuck - No resolution

I placed my order around the 20th of January and the delivery date was scheduled on the 27th of January. Since that date my order has been stuck in Basildon with no updates neither from the courier or Oner. I have emailed several time and every time I am getting that they launched an investigation with no follow-up and no resolution or alternative solution to ship another order with a different provider. I stated that if the initial order is received I will return it back and all I get back is a standard customer service reply without addressing neither a refund for the delivery charge or a solution, only that they are investigating. Cherry picking your responses to a client and not addressing their actual questions is against Trading Standard. If I do not receive full responses tomy questions regarding delivery charge and reshipping order with alternative courier within 7 days, I will escalate via chargeback and Trading Standards.

February 9, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We completely understand how frustrating it must have been to experience delays with your order and the lack of clear updates. Providing exceptional service is incredibly important to us, and your experience clearly fell short of that standard.

I can see that your order has since been refunded, including the delivery charge, so you should see this reflected in your account. We truly appreciate your patience while this was being resolved.

Your concerns are important to us, and we’re committed to learning from situations like this to improve our processes and communications.

Rated 2 out of 5 stars

Would not recommend

just bought the EffortlessLift™ Seamless Mid Rise Leggings with Grey Logo in black. I knew they weren’t squat-proof but didn’t know I couldn’t wear them in public without my full a$$ and underwear out in the open. Sadly I only learned about this after someone in public told me 😪.

They weren’t too small as I had lots of room in all areas. I’m so disappointed that I spent $85+ on a pair that’s worse than what I’d find on Amazon.

Don’t fall for their branding. Yes they fit and feel great but I’d return them in a heartbeat if I could.

January 26, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to leave a review. Customer feedback, both positive and negative, is crucial for our company’s improvement and growth.

We understand your disappointment and completely appreciate how frustrating it must have been to discover the leggings weren’t as expected in public. Our EffortlessLift™ range is designed for comfort and fit, but it is not 100% squat-proof.

We value every customer and are committed to providing the best possible shopping experience. Your feedback is incredibly helpful in guiding our product development and ensuring clearer information is shared about fit and opacity.

Rated 2 out of 5 stars

Extremely disappointed with customer service – still waiting for a response

I am writing this because I am genuinely disappointed — and honestly surprised — by the level of customer service I have experienced.

I have been a huge fan of Oner Active for a long time and have spent a significant amount of money on your website over the years. Until now, I have always loved both the products and the brand. Unfortunately, that trust has been seriously damaged.

I received a pair of straight leg pants with a hole in the back, as well as a jogging set that I have worn only once and which is already pilling badly all over. This is not the quality I expect, especially given the price point.

What has frustrated me the most is the complete lack of response. I have tried reaching out through your chatbot multiple times in November, December, and January. I have uploaded photos and followed all instructions, yet I have not received a single reply. Not even an acknowledgment.

Since your customer service was replaced with a chatbot, it feels almost impossible to get help. At this point, I honestly do not know whether I should even expect a response anymore.

I am extremely disappointed, not just with the faulty items, but with the way this has been handled — or rather, not handled at all. As a loyal customer, this experience makes me seriously question whether I want to continue shopping with Oner Active.

I am still waiting for a response and a proper solution, and I truly hope someone will take this matter seriously.

and it is for 2 orders!

December 6, 2025
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We completely understand your disappointment, especially as a loyal customer who has supported Oner Active over the years. Receiving faulty items and experiencing delays in customer service is not the standard we aim to provide, and it’s clear that we have fallen short in this instance.

We sincerely regret the frustration caused by both of your orders, including the straight leg pants and the jogging set, and the lack of timely responses to your messages. Your feedback about our products and customer service is invaluable, and we take it very seriously.

We truly want to make things right and would appreciate the opportunity to review your orders in full and provide a proper solution. Your voice matters to us, and we’re committed to restoring your trust and ensuring a better experience moving forward.

Rated 1 out of 5 stars

Horrific

Horrific. Its been a month. No order received. Ive emailed and no response. Ive emailed again so let's see. I just want a refund. Won't be ordering from here again and I advise no one bothers.

February 5, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We completely understand how frustrating it must be to wait a month for your order and to feel like your messages haven’t been acknowledged. This is not the level of service we aim to provide.

Your concerns are important to us, and we’re committed to ensuring the issue is fully resolved as quickly as possible.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, I tried them out for the first time a in November and they haven’t responded to any of my emails about the quality of their leggings, it’s February now. Save yourself the hassle of buying from a company that doesn’t even respond to support queries. There are many activewear companies that actually respond to you. I messaged them from both the website and their email.

February 4, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We completely understand your frustration, and it’s clear that your experience with our team fell far short of expectations. Providing timely and helpful support is very important to us, and we recognise that we did not meet that standard in this case.

We genuinely want to make things right and would appreciate the opportunity to look into your concerns regarding the leggings and provide a proper resolution. Your feedback is extremely valuable, and we’re committed to improving our service and restoring your trust.

Rated 1 out of 5 stars

⚠️ Girls be aware!

⚠️ Girls, this is warning as something fishy is going on with refunds!
I placed a big order in October and received a faulty item. I was told to return it and also sent back three more items.
Just getting the return labels was already a nightmare!Endless emails, delays and excuses, they sent me wrong lables then it was big mess to get that return collected!
My return was collected on January 2nd and, according to tracking, delivered to their warehouse on January 7th. (I did notify them about return beginning of November, yes almost two months to get that package returned!)
And since then? Nothing.
They now claim they “can’t find the package” and they are looking and investigating!
So for weeks, my money has been stuck, even though they clearly received my return.
They keep telling me to “be patient”, while refusing to refund me until they sort out their own mess. I’m in EU and actually they should refund within 14- days after they received package, and tracking does show that they did on 7th of January!
Let that sink in: they lose the package in their own warehouse, and I’m the one who pays for it!
This makes returning anything extremely risky. If you get a faulty item or need to return something, you may never know when or if you’ll get your money back!
And then they do marketing and new releases and promote how good they are doing, but same time they can’t even normally manage to solve returns!!! I have received several times faulty items and it has been always very complicated and time consuming to get refund but this time!: October order and we have February here and I still have no refund and I have no idea when will i get it (amont is almost 250€)!!!
And it comes out that exact Oner Active uses same excuse for everyone, this is a scam!

February 3, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We completely understand how frustrating and stressful this situation must be, especially with such a significant amount tied up and delays in processing your returns. This is not the level of service we aim to provide, and we recognise how concerning the handling of your order and refund has been.

We truly want to make things right and would appreciate the opportunity to review your case in full to ensure your refund is processed promptly. Your concerns are very important to us, and we’re committed to resolving this matter as quickly as possible while improving our processes to prevent similar issues in the future.

Rated 2 out of 5 stars

I love Oner products but shipping is a…

I love Oner products but shipping is a DISASTER. One order lost (refunded) and another two that took over 1.5 months to arrive. They partner with UPS which in Greece doesn't deliver directly, they give all shipments to ELTA which is probably the WORST shipping company to ever exist. IMO this is still Oner's problem as they should choose who they partner better.

February 1, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your honest feedback with us.

We’re genuinely sorry to hear about the issues you’ve experienced with shipping — especially having an order lost and others taking such a long time to reach you. We completely understand how frustrating this must have been, particularly when you’re excited to receive products you love.

While we work with international shipping partners like UPS, we do recognise that the final delivery experience varies by country, and you’re absolutely right to say that this ultimately reflects on us. Your feedback regarding deliveries in Greece and the handover to local couriers has been noted and shared with our logistics team, as this is something we’re actively looking to improve.

Thank you again for raising this with us — your feedback genuinely helps us do better.

Rated 1 out of 5 stars

Very disappointing experience.

I ordered a bra and shorts in what was supposed to be the same color. When they arrived, the colors clearly did not match. I contacted customer support asking for an exchange or a refund.
Their response was that even if the color name is the same, the items are from different collections, use different fabrics, and therefore take color differently. If that is the case, then the colors should not have the same name. Calling them the same color is misleading.
After this explanation, I checked the website again and realized something even more problematic. There is not a collection where you can buy both the bra and the shorts in that color. The bra exists in one collection and the shorts only in another. That makes it impossible to actually get a matching set, while still presenting the colors as if they match. This feels misleading to customers.
On top of that, the shorts are extremely tight and uncomfortable. The fabric is advertised as buttery, but in reality it feels stiff and compressive, not soft at all.
Overall, poor transparency, disappointing quality, and unhelpful customer support. I would not recommend.

December 10, 2025
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear that your experience did not meet expectations.

Our design team puts great care into creating products that not only look great but also feel amazing to wear, so it’s disappointing to hear that this wasn’t your experience. We never want you to feel let down by a purchase, and your trust truly means everything to us.

Regarding the colour matching, while items may share the same colour name, differences in fabric composition and finishes between collections can cause colours to appear slightly different in person. We completely understand how this can feel misleading, and we appreciate you raising this. It may also be that the matching bra or shorts in the collection you were interested in were sold out at the time of purchase. We do, however, offer matching sets across all of our collections when it comes to colour, and our Customer Experience Team is always happy to help customers find the best possible matching set.

We’re also sorry to hear that the shorts did not feel comfortable for you. Fit and fabric feel can be very personal, and we appreciate your honest feedback regarding the compression and texture, which has been shared with our product team.

We’d really like the opportunity to help where possible. Please reach out to our Customer Experience Team with your order number, and they’ll be happy to assist further in line with our returns policy or help guide you towards a set better suited to your preferences.

Thank you again for taking the time to share your thoughts. Feedback like yours helps us continue to improve.

Rated 1 out of 5 stars

This company has the worst customer…

This company has the worst customer support - doesn’t matter how many times you send an email or follow the chat box. They still do not get back to you about orders that have had an issue!

December 26, 2025
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

We’re sorry to hear about your experience and truly appreciate your feedback.

We do our best to get back to our community within 72 hours, but if you haven’t received a response, please contact us again via the Contact Us page on our website so our team can assist you directly.

Your voice matters to us, and we’re committed to regaining your trust and ensuring we provide an exceptional experience to all our customers.

Rated 1 out of 5 stars

Bought a legging during black friday

Bought a legging during black friday, was very happy. The legging fit well, until there was a hole in the middle of the legging. I just wanted a new one. But they conveniantly only give you your money back. So when you want to order a new one, you need to pay shipping again. On top of that they don’t care about the discount price, you can’t order one for the same price you bought one. So SHITTY MATERIAL, i am skinny AF and it ripped in the middle of the cloth. Also 0 empathy for their faulty products, they don’t give a shit about their costumers.

January 31, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

We're sorry to hear about the issue with your leggings. We appreciate you bringing the quality concern and the return process to our attention. We'll review your feedback to improve our products and customer experience.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. No number or email on their website, only an AI bot that once you complete the questionnaire it says someone will get back to you in 5-7 working days. It took 3 weeks for my items to arrive, I tried to cancel it during this time and was told I couldn’t. I had the items for 1 day before returning. It then took over 6 weeks to receive my refund. There was no reason for this ridiculous delay and Oner active just kept saying they were taking it up with their courier and the parcel was lost. It was always a different person who signed the emails, with only a first name, they never gave any useful information or provided any updates. I had over 20 emails between myself and their ‘customer service’ before finally receiving my refund. DO NOT USE THUS COMPANY.

January 14, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience was not what you had hoped for.

We understand how frustrating delays with delivery, returns, and refunds can be, especially when communication doesn’t feel clear or consistent. Providing exceptional service is incredibly important to us, and it’s disappointing to hear that this wasn’t reflected in your experience.

We also appreciate you raising your concerns around response times and communication. Your feedback has been shared internally, as we’re always working to improve how we support our community and keep them informed throughout their journey with us.

We truly want to make things right where possible and would be grateful for the opportunity to hear more about your concerns. Your voice matters to us, and we’re committed to doing everything we can to restore trust and improve our services going forward.

Thank you again for taking the time to share this with us.

Rated 1 out of 5 stars

Don’t give your money to Oner Active

I’m extremely disappointed with Oner Active, both in terms of product quality and customer service, which is essentially non-existent.

The products simply do not last. Fabrics wear out very quickly, and T-shirts become bubbly/pilled after minimal wear, which is completely unacceptable for the price. While the styles and colours are genuinely nice, it’s clear the fabrics themselves are cheap and poor quality, making the items feel like fast fashion sold at a premium price.

The customer service situation has been even worse. My issue is still ongoing, and there has been no proactive contact, no updates, and no sense of urgency from the customer service team. I’ve had to chase repeatedly, and even then responses are slow and unhelpful. It genuinely feels like once they have your money, you’re on your own.

Overall, this is a brand that looks good on social media but fails badly in real life. It’s a real shame, because the designs have potential — but poor quality control and non-existent customer support completely let it down. I won’t be ordering again and wouldn’t recommend it.

You’re much better spending your money with Alphalete or Gymshark. Their products have lasted me years with no issues and Alphalete in particular has excellent customer service

September 30, 2025
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your honest feedback.

Our design team puts great care into creating products that not only look great but feel amazing to wear. We never want you to feel let down by a purchase. Your trust means everything to us, and we're committed to delivering exceptional products every time.

Some of our products can pill or bobble over time due to the buttery soft nature of the materials, fabrics, and compositions we use. However, if you are unhappy with any of your items, we’d love to know more — our team would be happy to help you.

As for the ongoing issue you’re experiencing, please allow our team to do their best to resolve it. We genuinely want to ensure that every concern is addressed and that you feel supported throughout the process.

Your voice matters to us, and we’re committed to regaining your trust and ensuring we provide an exceptional experience to all our customers.

Rated 1 out of 5 stars

SCAM I bought 2 pairs of leggings as I…

SCAM I bought 2 pairs of leggings as I was unsure whether I would need regular or long. One of the pairs I received had the toggle but no actual tag attached to it
I emailed to make them aware and am being told I cannot have a refund from my item as it doesn't count as 'new and unworn'
I am a big fan of the brand and am so disappointed that I am now left with a pair of leggings that don't fit me, i will be shopping with DFYNE from now on, much better customer service

January 26, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

We appreciate you bringing this to our attention. We're sorry to hear about the issue with your leggings and the condition they arrived in. We'll review your situation and our policy to see how we can improve. Thank you for your feedback.

Rated 1 out of 5 stars

Terrible company …

Attempted lawful return within timeframe. Retailer refused any accessible return method without a printer, refused extensions, and allowed the return window to expire. Matter now escalated to Trading Standards and PayPal Credit.

January 26, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your concerns.

We’re sorry to hear about your frustration regarding the return process and appreciate the opportunity to clarify. Due to international shipping requirements, we do require our community to print their return label and accompanying documents in order to complete a return. We understand that this may not be convenient for everyone, and we apologise for any inconvenience this may have caused.

Throughout your return window, our Customer Experience Team aimed to provide clear guidance on the steps required to complete your return within the timeframe, and we hope that we did everything we could to support you in the right direction to allow the return to be completed successfully.

We understand that this situation was disappointing and appreciate you sharing your feedback, which has been noted and shared internally. If you have any further questions regarding our returns process or policies, our team will be happy to assist where possible.

Rated 3 out of 5 stars

Meh quality and bad return policy

I’ve tried a lot of activewear brands, and after seeing all the hype online, I decided to give this one a try. The material is very thin, and I bought a pair of shorts and a shirt that had the same color name on the website, but when they arrived, they were completely different colors and couldn’t be worn together.

I decided to return the shorts, but not only was I charged a €6.99 return fee, I also had to print the return label. In 2026, most brands offer free returns and a pre-printed return label. For the price of this activewear, I can’t justify the cheap material and paying €7 for a return. I don’t think I’ll purchase again.

January 21, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your honest feedback with us. We’re genuinely sorry to hear that your experience with our activewear and returns process was not what you had hoped for.

Quality and customer satisfaction are incredibly important to us, and we never want our community to feel disappointed with a purchase. We understand how frustrating it must have been to receive items that didn’t match as expected, and we appreciate you highlighting this issue. Your comments about colour consistency have been shared with our product team as part of our ongoing efforts to improve.

Regarding our returns process, we understand your concerns about the €6.99 return fee and the need to print a label. Due to international shipping requirements, we do ask our community to print their return label and documents, and we apologise for any inconvenience this caused. Your feedback will be considered as we continue to refine our policies to provide the best possible experience.

We truly appreciate your support and would love the opportunity to help you find a matching set or guide you through our process in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our Customer Experience Team.

Thank you again for taking the time to share your thoughts – your feedback genuinely helps us improve.

Rated 1 out of 5 stars

Don’t use an E-gift card

The clothing itself is nice but their refund policy is shocking. I bought a total of £208 worth of clothes from them, £108 debit card payment and used a £100 Giftcard.

I kept £67.50 of the items as the rest didn’t fit and returned expecting the usual refund of cash and any remaining gift card balance.

As you would expect and applies to most retailers they will use the gift card balance first and refund your money. But not at ONER active!

Oh no, they want to steal your money by giving you back your £100 gift voucher and £40.50 instead of issuing you the £108 refund like they should have.

So now I’ve spent £67.50 of my own money and still have an £100 gift voucher - oner active the idea is in the title it’s a GIFT.. you shouldn’t be using that to your advantage.

January 21, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience with your refund was frustrating.

Just to clarify — eGift Cards act as the original payment method for your order. This means that when a refund is processed, the refunded amount is first returned to the eGift Card. Any remaining balance beyond the value of the eGift Card will then be refunded to your secondary payment method (e.g. credit/debit card, PayPal, etc.). This ensures that the value of the gift card is preserved as intended while still refunding any additional payment you made.

If you no longer have access to your eGift Card code or email, we can resend it to you — just let us know, and we’ll get that sorted promptly.

We truly appreciate your feedback, as it helps us refine how we communicate our policies and ensure a smoother experience for our community in the future.

Rated 5 out of 5 stars

I received a shirt that had small holes…

I received a shirt that had small holes in it upon delivery. I reached out and heard back right away and was able to receive my money back. Customer Service was very helpful, kind, and I'm very appreciative they were able to find me a solution.

January 15, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that our Customer Experience Team was able to help you quickly and find a solution that worked.

Your support and feedback mean a lot to us and inspire us to continue delivering the best possible experience for our community. If there’s ever anything we can do for you in the future, please don’t hesitate to reach out – we’re always here to help!

Rated 5 out of 5 stars

Customer service and quality

Recently everybody has had custom issues. The company listened to their customers and worked so hard to help us. My package and many other peoples packages were only stuck in customs for around 8-10 days which is insane because I figured maybe a month. Super nice customer service. I’ve always loved oner active. I think I always will. Mind you I wouldn’t have even minded waiting for it to get out of customs because oh my God the quality is amazing.

January 23, 2026
Unprompted review
Oner Active UK Ltd logo

Reply from Oner Active UK Ltd

Thank you so much for your wonderful words and for taking the time to leave us a 5-star review! We’re absolutely thrilled to hear that you had such a positive experience, even with the temporary delays at customs.

It truly warms our hearts to know that our team was able to support you and that you love the quality of our products. Your support and feedback motivate us to keep delivering the best possible experiences for everyone in our community.

If you ever need anything at all, just give us a shout — we’re always here to help. Thank you again for being such a special part of the Oner Active family!

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