onesnug Reviews 1,973

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as soft, warm, and cozy. Many people are delighted with their purchases, highlighting the comfort and luxurious feel of the items. The ordering process is frequently noted as easy and efficient, and the delivery service is often described as very fast and well-packaged, with items arriving promptly or even earlier than expected. However, some customers experienced issues with delivery, specifically mentioning problems with Royal Mail regarding missed deliveries or items being left in incorrect "safe places." A few people also received items in the wrong color or found the sizing to be too large, leading to returns or keeping an item they weren't fully satisfied with.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the quality, warmth, and softness... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and quick delivery... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, with some... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency, speed, and... See more

Based on these reviews

Rated 5 out of 5 stars

Oh I HIGHLY recommend this coat ,so much cheaper then other brands ( DryRobe ) this coat does exactly the same as the higher end market ,great quality ,arrived in good time ,in total with postage I p... See more

Rated 5 out of 5 stars

We are a local food bank and the coats are going to children who really need them onesnug has been a great help in helping to keep community members warm in this cold weather. we appreciate there tho... See more

Rated 5 out of 5 stars

My husband bought me two onesnug hoodies for Christmas and they are perfect! Such good quality and soo SOFT! After having a very poor experience buying a gift from another well known hoodie company, i... See more

Rated 5 out of 5 stars

Really happy with my order from OneSnug. The blanket hoodie is warm, comfortable, and great for relaxing. The socks are soft, well-made, and add an extra level of comfort. Both are solid quality and d... See more


Company details

  1. Clothing Store

Written by the company

Feel as snug as a bug with onesnug. Our premium range of hoodie blankets keep you toasty warm and snug all of the time - designed for warmth and comfort, it's the perfect all in one combination of a pullover hoodie and a plush blanket. With our 30 day returns guarantee you can now try the warmest, largest and most comfortable Hoodie Blanket ever.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Website was well laid out

Website was well laid out, pictures accurate and payment page was straightforward.
Dry robe is well made with quality fabric. I’m 5’2” and adult sizes swamp me. This is just the right size, for me the arms are a tad too small, but I have to bear in mind I’ve bought a garment designed for a 9-13 year old! I’m very happy with my purchase…and it’s so warm. Thank you Onesnug.

April 10, 2026
Rated 1 out of 5 stars

Please I still haven't received my…

Please I still haven't received my parcel yet from you. Royal mail didn't deliver any item to my address date 11/04/26. Time 19:30 PM. I received an email from them saying that they have delivered My item to my safe place. I have checked over and over again my front door porch and my back door garden shed safe place. Nothing has been delivered. The picture of the safe place that Royal mail delivery my item was not My safe place and my back door garden safe place. They have decided to deliver it to a wrong address. Not mines. I have made a huge complaint to Royal mail since Saturday 11/04/26 in the evening same time I received their email saying my item has been delivered. I didn't received any item from Royal mail. Because I was home at the time. Looking forward to hearing from you soon.

April 16, 2026
Rated 5 out of 5 stars

Love my Onesnug

Love my Onesnug. It was easy to order. Great communication. Delivered quickly. Lovely quality.

April 7, 2026
Rated 5 out of 5 stars

9-13 year old dry robe

I bought a 'dry robe' for my granddaughter. It arrived promptly, was well packaged,, of good quality, an excellent price and she thankfully loved my choice of colour.

March 30, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, was kept upto date with delivery & tracking, which was unbelievably quick and well packaged! (Ordered at 2pm and came next day)
Highly recommend!

February 27, 2026
Rated 5 out of 5 stars

Perfect

Hoodie's large with a lil bit of weight to it but doesn't feel too heavy which is perfect for me, material is soft + warm both on the inside aswell as outside & only took 2 days to arrive :)

February 24, 2026

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