One Source Process Reviews 861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its professionalism, efficiency, and the seamless nature of the process. Many people appreciate the quick response times and the excellent customer service provided by the staff, who are described as helpful, kind, and knowledgeable. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with how quickly their documents were processed and returned. However, some customers also noted issues with communication, mentioning slow responses or inconsistencies in who they were communicating with. A few other people also felt that the website was not user-friendly and required multiple attempts to navigate successfully.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and reliability. Many... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight the efficiency... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had never used this service before, I had to send a POA to an attorney in Costa Rica. The attorney recommended One Source Process and I'm sure glad they did. They kept in contact with me, patiently... See more

Rated 5 out of 5 stars

I did federal authentication and embassy legalization for a bunch of documents with One Source Process. Everything went smooth and I am happy with the results. In the beginning I was a bit nervous to... See more

Rated 5 out of 5 stars

I needed my background check (Nov)apostillized before January. I was nervous with the government shutdown and if that would impact the process. After researching; I’m happy I decided to use One Sourc... See more

Company replied

Rated 5 out of 5 stars

Second time I used One Source Process to serve papers in the Washington D.C. area. They accommodated my special needs in attaching original documents to documents sent via PDF. Returned the Circuit... See more


Company details

  1. #19 of 88 best companies in Legal Services
  2. #10 of 17 best companies in Notary Public
  3. #1 of 3 best companies in Process Server

Written by the company

One Source Process stands at the forefront of the legal services sector, offering comprehensive process serving and document processing solutions. Our commitment to expertise, efficiency, and personalized client service sets us apart. Based strategically in Washington, DC, and supported by satellite offices across the country, we cater to clients in all 50 states and territories. Our wide array of services includes process serving, document apostille and legalization, skip tracing, mobile notary services, court filing, document retrieval, and subpoena preparation, ensuring a one-stop solution for diverse legal needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

861 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

FedEx did not deliver the envelop

FedEx did not deliver the envelop. Twice recently. Alwais same adress. Several Apostilles correct. Two we did not receive and need to pay extra 75$ to receive something that we already pay for.

October 14, 2025
One Source Process logo

Reply from One Source Process

Hello Carlos,

I have reviewed this situation with my staff and I'm going to refund you the additional $75 for the FedEx shipping. We did redo the entire apostille free of charge, but we have had a policy in place from the beginning that we are not responsible for FedEx shipments due to the fact that they are a 3rd party provider that we have zero control over.

However, this is a situation that happens so rarely and due to your review bringing this to my attention, I have informed my staff to not rebill for the shipping charges as well for any future instances of lost documents.

Please accept my sincere apologies for the frustration.

Best,

Brandon Yoshimura
CEO, One Source Process

Rated 5 out of 5 stars

Amazing job yes it was expensive but…

Amazing job yes it was expensive but very professional and the turn around time was fantastic
I needed an apostille done on a document from Tallahassee Florida as soon as possible and I think it took less than the time they said it was
Very professional and if I ever need document services this is the company to use !!
Rare now a days to actually have professional services work the way they promise by this company delivered and I was super happy !!would absolutely use them again

September 16, 2025
Rated 5 out of 5 stars

Outstanding service

Needed an apostille on short notice and there was no way I could get to NYC to shepherd it through. One Source got the document back to me in just three days (one day to FedEx it to New York, one day for them to do the work, and one day to FedEx it back to me). Outstanding!

September 30, 2025
Rated 5 out of 5 stars

Peace of mind

Peace of mind. I could have done the requests myself for less money, but I wanted the peace of mind that comes from letting the experts do their thing.

October 6, 2025
Rated 5 out of 5 stars

People made the difference

The people in your organization made my experience great. Everyone was very helpful and professional, and helped me achieve the proper documentation I needed, to apply for Pensionado Visa, for Panama. Thanks to: Kristen, Nancy, Princess, and Lamar.

September 26, 2025
Rated 5 out of 5 stars

One source was a life saver for me!

One source was a life saver for me! It was easy, it took them no longer than they said and cheap compared to what they wanted to charge me here in Brazil. Thank you!

October 15, 2025
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