One Source Process Reviews 861

Reply from One Source Process

Jan 17, 2026

Hi Stuart,

Thank you for taking the time to share this feedback. I’m sorry the process felt frustrating and that it resulted in multiple revisions and notary fees.

A quick clarification: the payment/checkout portion you referenced runs through our merchant processing service, which is separate from the submission and review workflow. That said, we agree the overall experience should feel smoother and we’re continuing to improve it.

Regarding the form: the dropdown restrictions are intentional guardrails. Certain options can’t be combined depending on the document type and destination requirements, so earlier selections are required first to prevent customers from choosing options that may seem possible but ultimately aren’t.

On support, because we’re a large company, calls may be answered by different representatives depending on availability. Remember, emails are centralized and every submission goes through a management approval process prior to being finalized to ensure accuracy. If anything you received felt contradictory, we absolutely want to pinpoint what it was so we can correct it internally.

You’ve also worked with us previously, and we’ve always been happy to accommodate you directly by email whenever the online form wasn’t convenient.

If you’re open to it, please reply directly to the automated Trustpilot email for this review and include your reference number 10675665. That reply routes directly to me, and I’ll personally review the communication history to identify what went wrong and how we can remind our team moving forward.

Best regards,

Brandon Yoshimura
CEO, One Source Process

Reply from One Source Process

Jan 17, 2026

Hi Cynthia,

Thank you for the honest feedback.

We normally keep customers updated throughout the process, and I’ll be candid: after reviewing the email history for reference 10659096, this is the first time I’ve personally seen a communication gap like this. You requested a status update on January 6th, and we didn’t respond until January 16th when we notified you the order was completed. That delay is unacceptable, and I’m looking into exactly why it happened so it doesn’t happen again. I’ll also be addressing it directly with our team.

I’m also very interested in the contradictory information you were given during your call-in. If you can share what you were told, we can correct it internally. Please note that while our phone support team is very knowledgeable, all orders and final submission steps go through management review/approval before anything is finalized, specifically to ensure accuracy.

If you’re open to it, you can reach me directly by simply replying to the automated Trustpilot email you received for this review, that reply routes straight to me.

Thank you again for your patience, and I’m glad the order ultimately worked out as promised, we should have communicated better throughout the process.

Best regards,

Brandon Yoshimura
CEO, One Source Process