Akila and his team went an extra mile to support us on our project. Trustworthy service with complete transparency, i would definitely pick them for my next concert series. - Manasick @ Kataka Live in... See more
Company replied
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See what reviewers are saying
The experience was really terrible due to the extremely humid and hot environment. Even a few more fans would have made a big difference. Next time I consider attending a musical show, the first thing... See more
Unforgettable day 🥹🩷 I’m so happy..All are my favorite singers..I can’t believe that..one of my dream came true..thank u so much kathawak team for this amazing event.
Company replied
VIP ticket dena vidiya anthimai. Loku ganak dila yanne nidahase balanna. Hebai ekama bench ekata hira wela inna 8 danawa. Harinam VIP bench ekata danna oni 4 denai. Bad experience shit 🥴
Company replied
Company details
Written by the company
OneTicket is a Onepay-affiliated brand that provides services for event organisers to sell tickets online. Launched in 2022, OneTicket has organised 40 events, including both public and private gatherings in various locations. OneTicket is a low-cost and reliable ticket-selling platform that adheres to the ISO 27001 information data security standard to safeguard client data and payment-related information. As one of the fastest-growing ticket marketplaces, OneTicket includes events in music, sports, art, theatre, and more. It is capable of accommodating events of all types, sizes, and complexities with state-of-the-art technology.
Contact info
3rd Floor, 292, Richmond House, Gamsabha Junction, High Level Road, Nugegoda., 12500, colombo, Sri Lanka
- +94117021540
- support@oneticket.lk
- oneticket.lk
4.0
Great
38 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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The experience was really terrible due…
The experience was really terrible due to the extremely humid and hot environment. Even a few more fans would have made a big difference. Next time I consider attending a musical show, the first thing I’ll be checking is who the event coordinator is.
March 21, 2026
Unprompted review
It was a bad experience at Awaraka Ale
It was a bad experience at Awaraka Ale; we waited there while raining because they didn’t provide covering even a tent in standing area.I think they didn’t concern us as people even if we payed for tickets.
October 19, 2025
Unprompted review
i bought 2 tickets of Handawa concert…
i bought 2 tickets of Handawa concert for me and one other person. we are not going together. so i was looking for 2 separate tickets. but i got 1 QR code for both tickets. i believe its not convenient. for 2 tickets there should be 2 different QR codes.
July 25, 2025
Unprompted review
Reply from Oneticket
Thank you for choosing OneTicket and sharing your feedback!
Our system provides one QR code per transaction for a smoother check-in. We understand this may not suit separate arrivals, and recommend individual purchases in such cases.
While OneTicket doesn’t have visibility into individual plans, we’re always here to support you.
Your input is valuable, and we’ll keep working to improve.
Thanks again for your support!
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I can not download my receipt
I can not download my receipt. What is the use of having this kind of a payment gateway if you can not issue a receipt? Frustrated.
July 21, 2025
Unprompted review
Reply from Oneticket
Thank you for your feedback, and we're sorry for the inconvenience caused.
The receipt has already been sent to your email. Please check your inbox or spam folder, and ensure your email settings allow PDF downloads.
For your convenience, all past transactions and receipts are also available on our secure platform:
https://oneid.ink. Simply log in using your email and complete the quick authentication to access them. We keep this process secure to protect your sensitive payment data.
If you still need help, feel free to reach out, we're here to assist!
Thanks for ur supportive service and…
Thanks for ur supportive service and supportive team.
July 3, 2025
Unprompted review
Stucked with a wrong tickets due to my…
Stucked with a wrong tickets due to my mistake🥲
Staff treated me very well and worked on it quickly❤️
June 2, 2025
Unprompted review
Really nice support to get my VIP…
Really nice support to get my VIP tickets
May 26, 2025
Unprompted review
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Very supporting team
This site is very speed and kindly support for help. I think its very good we are busy life.
February 26, 2025
Unprompted review
Reply from Oneticket
Thank you so much for your wonderful remarks! 🥰🥰
We are happy to hear that our personnel is helpful and that our service is prompt. We want to make your hectic life as easy as possible!
We are always available to help if you ever need it.
Payment problem
I paid for a ticket, but I didn't receive the email or message because of my connection problem. But when I informed them about it, they responded immediately and resolved my issue.
February 24, 2025
Unprompted review
Reply from Oneticket
I appreciate your feedback. 🙏
We're glad to hear that our staff was able to help you and fix your problem right away. Please don't hesitate to contact us if you require any additional assistance;
we are always available to assist you!
Reply from Oneticket
We appreciate your support! Your feedback means a lot to us. 😊
All people who can have leisure time lets join them
Its great time enjoy
February 21, 2025
Unprompted review
Reply from Oneticket
We’re glad you’re enjoying it! Thanks for sharing your enthusiasm. 😊
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VIP Ticket - bad experience 🥴
VIP ticket dena vidiya anthimai. Loku ganak dila yanne nidahase balanna. Hebai ekama bench ekata hira wela inna 8 danawa. Harinam VIP bench ekata danna oni 4 denai. Bad experience shit 🥴
February 21, 2025
Unprompted review
Reply from Oneticket
We regret learning about your bad VIP ticket experience. 🙏🙏
We value your input and will share it with the event planners to help them make better plans in the future. If you would want to talk about this topic more, don't hesitate to get in touch.
great & superb ❤️ tnx soo much
February 23, 2025
Unprompted review
Reply from Oneticket
We truly appreciate your kind words! 😊 Glad you had a great experience.
It’s great
It was a great experience with Hendawa concert at Kandy.
February 22, 2025
Unprompted review
Reply from Oneticket
We're happy to hear you had a great experience at the Hendawa concert in Kandy! 🎶😊
Speedy & trusted service
February 7, 2025
Unprompted review
Reply from Oneticket
We appreciate your support! Glad you trust our service. 😊🚀
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Best site to purchase tickets and…
Best site to purchase tickets and always trust worthyy
February 15, 2025
Unprompted review
Reply from Oneticket
We’re thrilled to be your trusted ticketing platform!
😊🎟️ Thanks for your support!
Reply from Oneticket
We truly appreciate your recommendation! 😊🎟️ Glad to be your go-to ticketing platform!
Good
I booked ticket for a concert using oneticket. Experience was smooth.
February 15, 2025
Unprompted review
Reply from Oneticket
Thank you for your feedback! We’re happy to hear your ticket booking was smooth. Enjoy the concert! 🎶🎟️
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