Onetouchservices Reviews 8

great service, very fast repair time and reasonable prices.

Please avoid any cost for complicate repair. Took my PC there for crashing issues and upgrade graphic card. I was told £80 for diagnosis and £30 extra to speed up and jump the queue and I agreed. It took them 4 days and found out memory issue and I was told it will cost me £110 in total at pick up for fixing and changing graphic card. 4 days waiting already put me off so, I decided not to upgrade graphic card and only want to fix crashing issue. They told me they can solve this by removing 2 bar memory and let it run with 2 bar only totaling of 32 gb. I agreed and final price was £55 on pick up. I started to chat with memory warranty team and told them what happened. I asked for the supporting documents for memory issues to provide warranty team. They ignored and I took PC back home and turn it on . 😂😂😂🤣🤣🤣😂😂 PC going on loop restart and set your language. Called them and told them the issues very sad voice saying well we will have look it again. I won't bring my PC for free repair to this shop. Found out it was ssd issues not memory. This guy's will tell you £80 to start and would you like to add £ 30 for jumping queue please don't pay £30 extra it will take at least 4 to 5 days anyway and avoid this shop. I haven't heard since from them when I asked for diagnosis report. They gone down to black hole with easy money they made from me. Thank you giving me PC going in restart loop.

Second time I've used Onetouchservices now and it's been an absolute delight. Punctual, knowledgable and friendly, Chris set up 3 printers for me all of which work perfectly now. Highly recommended will definitely be using again.

Problem with printing solved quickly and effectively by a very helpful and pleasant expert. I would happily recommend him to anyone else.

excellent staff great knowledge would highly recommend

While I feel the pricing is a bit on the higher side, I understand and respect their business model. They take pride in the quality of service they provide, which helps justify the cost.

A special thanks to Chris for his support and for addressing my concerns efficiently.

Called direct with a pc issue, was charged just under £100 for 1 hour service. Kid was in my house less than 15 minutes and the issue was still there, called shop bk within an hour of kid leaving an they eventually agreed after 3 hours and a few calls to collect Pc the next day to take to shop, however nobody arrived between 10-11am as agreed. Contacted Chris requested refund and was told kid was 4 minutes away, waited 10 more minutes no one arrived and i had explained i needed to leave as i had plans i had rearranged to suit agreed timescale. Again requested refund an was told i had "turned kid away" which was not the case as ringdoorbell can prove. Chris then sent "Gl with fixing ur issue with ur PC". Chris was rude, arrogant and cocky as you can see from his personal reply to me. Left Money down and still faulty PC. Have raised a chargeback through bank as agreed service not provided. But the absolute arrogance of Chris and the overall lvl of customer service was absolutely appalling. I would not at all recommend, please do research before giving them a penny .

Paid for collection and repair of Laptop, just under £100.00
Got told that it was unrepairable and I may as well buy a new device.
I then showed it to my 14yo nephew who had a look and fixed the issue straight away and told me that they have not even unscrewed the item as the screws were still security sealed I then made contact with One touch to inform of the findings and about being fixed by my 14yo nephew. He asked how he fixed it so I told him and he was adamant that it was unscrewed, but I'm going with what my Nephew told me as he was the one who fixed it and not the computer expert.
No Refund Given
I would not recommend this company.

Not def of date of experience but believe it was February 25

Bagshot: 01276 818 698 |
STAINES: 01784 819 539