Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best ever talk and so helpful to be…
Best ever talk i had with Kat and so helpful to be able to understand all about the utilities you will need to pay, thank you so much again keep up the good work and never stop been kind thank you and thank you so much
September 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Antonio,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Kat was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I spoke to Laura who took me through…
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/marketing their services to people..very professional..warm and calm.her customer service skills are top notch couldn’t have asked for any better..keep up the Good work Laura..
September 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Denford,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Laura was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Daniel explained everything thoroughly
Daniel explained everything thoroughly, really helpful and wasn’t too pushy.
September 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Stephen,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Super helpful and very patient…
Super helpful and very patient considering I have no experience with bills! Callum was lovely! Thanks for the help
September 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Selbi,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Tim Mirsadeghi really helped me sort…
Tim Mirsadeghi really helped me sort out my utilities and made negotiating a better price really easy. He was honest and informed, didn't push me to decide, and even shared information from other suppliers that helped me decide. Thank you, Tim!
September 8, 2026
Unprompted review
Reply from One Utility Bill
Hi Syphanx,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Tim was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Really clear and high quality service
Really clear and high quality service. You made matters very easy for us. Thank you
September 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Mark,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Jack was helpful as soon as we…
Jack was helpful as soon as we spoke.took me through everything step by step and made the decision and process super easy.which I appreciated as there is always so much to do when moving properties.
Highly recommend.
September 9, 2026
Unprompted review
Reply from One Utility Bill
Hi Corinne,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
It’s really easy to manage
It’s really easy to manage and have control over every bill if the house, I just love the concept
September 9, 2026
Unprompted review
Reply from One Utility Bill
Hi Blessing,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Really helpful sorted everything out…
Really helpful sorted everything out for me. The guy was really pleasant and friendly
September 8, 2026
Unprompted review
Reply from One Utility Bill
Hi Cheryl,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Nice and simple but I was chased a few times
The signing up process is quite simple and straightforward which is definitely a big plus. The only downside is that I don’t really appreciate being chased up, which is how I felt with Daniel. I didn’t have my card at the time to add the bank details and I was at work. I told him I would be able to add the details in the dashboard after work and I was asked “what time will you finish work?” Quite evasive but I still replied the time and, at the time I received another phone call, one voicemail message and two text messages from Daniel. I mean, I understand it’s the world of business but do not appreciate feeling pressured.
August 25, 2026
Unprompted review
Reply from One Utility Bill
Hi there,
Thank you for sharing your feedback. While we are glad to hear you found the initial sign-up process straightforward, we are truly sorry that you felt pressured by our follow-ups. That is certainly not the experience or level of service we aim to provide.
We take this feedback seriously and want to ensure this is reviewed internally so appropriate action can be taken regarding our sales communications. To help us locate your account and investigate what happened, we need a bit more information.
We have sent a separate request for your details directly through Trustpilot. As soon as you reply, we will look into this right away.
Kind Regards,
One Utility Bill
Callum was very helpful yesterday and…
Callum was very helpful yesterday and in the midst of moving house a relief to have a chunk of my chores sorted :)
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Mariam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Pete Archambuld was super helpful in…
Pete Archambuld was super helpful in dealing with an issue I had. He was professional and helpful :)
September 8, 2026
Unprompted review
Reply from One Utility Bill
Hi Emily,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Pete was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Good customer service from Dan M
September 8, 2026
Unprompted review
Reply from One Utility Bill
Hi Mariam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Astonishing!
Oh, wow! I asked a question on the customer service line on 29th August and then thought my concerns were resolved. Later that day, I realised they were not. I emailed, with a complaint. Six working days later, after numerous chases for a complaint acknowledgement, I proposed posting something here instead. Strangely enough, just minutes after my suggestion, I got a reply to say my complaint had been acknowledged! I shall wait with much trepidation as to what they come back with in "three working days time"...
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi there,
Thank you for sharing your feedback. We take all concerns seriously and are actively working to address every complaint submitted to us.
We appreciate that waiting for an acknowledgment is frustrating. However, because your Trustpilot username does not match our account records, it is difficult for us to understand the nature of your issue or investigate what happened with your previous communications.
We have sent a request for more information through Trustpilot so we can locate your account details. As soon as we receive those details from you, we will ensure your complaint is picked up and addressed in a timely manner.
Kind Regards
One Utility Bill
Excellent
Beth Crinnion, excellent customer service and very knowledgeable and efficient, would definitely recommend!
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Jill,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Did everything to help me set up my…
Did everything to help me set up my utilities without worry.
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Judith,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Jack is very friendly and helpful…
Jack is very friendly and helpful person. I like and respect the way he has deal with me.
August 5, 2026
Unprompted review
Reply from One Utility Bill
Hi Tamim,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Decided not to go through with one…
Decided not to go through with one utility but Scott was very helpful and gave us different options!
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Yousif,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scott was able to assist with your query. We wish you all the best in your new home and if you decide to come back to us in the future, we will look forward to speaking with you.
Thanks again
One Utility Bill
Avoid One Utility Bill at any cost
Avoid One Utility Bill at any cost! My friend is in the process of moving houses and it turns that they've went into contractual agreement with her by automated agreement through using the details from the letting agent. Furthermore, they've set up a Direct Debit on her behalf, while she explicitly wrote to them she is looking to deal with providers directly. My friend had to invoke the Direct Debit directly with her bank. I appreciate every business is looking for new customers but this marketing strategy is way too aggressive!
September 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Anelia,
Thank you for bringing this to our attention. We are genuinely sorry to hear about the stress and frustration your friend experienced during her move.
We take allegations of unauthorised sign-ups and automated agreements very seriously. While we work alongside letting agents to assist tenants with utility setups, we would be keen to understand what has happened on this occasion.
We would appreciate the opportunity to investigate what went wrong here and look into this further. Please encourage your friend to reach out to us directly at complaints@oneutilitybill.co with her name and property address.
Our team will review her account details, look into how her information was handled, and ensure everything is fully resolved.
Kind Regards
One Utility Bill
It was nice and I’m sure the lady meant…
It was nice and I’m sure the lady meant well but I genuinely did not understand her. And now I’m stuck in a contract that does not fit my needs at all.
August 27, 2026
Unprompted review
Reply from One Utility Bill
Hi Andre,
Thank you for taking the time to share your feedback, and we appreciate your kind words regarding our team member's helpful intentions. We want to confirm that your package has been fully cancelled.
Because you are within your 14-day cooling-off period, you are not locked into any contract and have nothing to pay.
As your account is completely closed with no financial obligation, the statement regarding being stuck in a contract is no longer factually accurate. We kindly ask if you would consider updating or removing this review from Trustpilot to reflect the resolution of your account.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.
Kind Regards
One Utility Bill
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