Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff who explained everything…
Friendly staff who explained everything and made sure I understood correctly
August 3, 2026
Unprompted review
Reply from One Utility Bill
Hi Judy,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Amie was really friendly and polite she…
Amie was really friendly and polite she explained everything perfectly grate customer service would definitely recommend
August 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Thomas,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Aimee was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Chloe very helpful
Chloe very helpful . Computer errors on my part as im poorly was easily sorted by chloe on yhe on line chat this morning. Sorted in a few minutes. Well done to chloe. Thanks for the help. Happy Monday all
August 10, 2026
Unprompted review
Reply from One Utility Bill
Hi Susanna,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Chloe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
It’s a really good way to help manage…
It’s a really good way to help manage the bills - all in one place- spread across the year?? Good dashboard that even I can manage and understand,
August 8, 2026
Unprompted review
Reply from One Utility Bill
Hi Alison,
Thank you for the great review! We're so pleased to hear you're pleased withe service!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Joe who spoke to on phone today to sort…
Joe who spoke to on phone today to sort my electric and gas and water with today! Such a delight to talk too.
August 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Tia
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Joe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I have opted for one utility bill since an year
I have opted for one utility bill since a year, it was so helpful that I don’t need to worry further for ending package & opting for another the One utility team specially Mr. Tim Mirsadeghi Was so supportive & has extended best help also are available all time with just one call away, thank you Mr. Tim Mirsadeghi Your nature was so good & polite you spoke like a family members I must say one utility has one of the best employee.
Thanks once again
August 6, 2026
Unprompted review
Reply from One Utility Bill
Hi Qaiyum,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Tim was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Gavin
Gavin, absolute sweetheart made the call fun and light considering I'm coughing up hundreds of pounds monthly to this company. BEST person you can talk to.
-Dan
Gavin, absolute unit of a man. Raw specimen
- Harry
August 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Daniils,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Gavin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Really pleased with one utility
Ive just signed up with one utility, brilliant quote for all that im getting especially unlimited electric and gas. So happy and the customer service and friendliness of the agents have been fantastic any questions and they have been there for me in less than 5 mins of calling them. Thanks so much
August 7, 2026
Unprompted review
Reply from One Utility Bill
Hi Donna,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Great friendly and helpful service from…
Great friendly and helpful service from Callum of One Utility Bill.
August 5, 2026
Unprompted review
Reply from One Utility Bill
Hey Dominic,
Thank you for taking the time to leave such a fantastic review for Callum.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Our contact was very halpful
Our contact was very halpful, patient, and explained, answered all of my questions, Thank you very much!
August 5, 2026
Unprompted review
Reply from One Utility Bill
Hi Erik,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Help!
Just move out to a new flat. All going smooth until no wifi but this guys gave us the beat helping hand to overcome all of this. Kudos to the one utility team!
August 1, 2026
Unprompted review
Reply from One Utility Bill
Hi Jeff,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Olivia was so helpful. I have never heard of this before
Olivia was so helpful
August 6, 2026
Unprompted review
Reply from One Utility Bill
Hi Lorna,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Andrew helped me not once but twice…
Andrew helped me not once but twice with a calm and informative manner, he talked me through step by step how to overcome my issue and was positive and professional throughout!
August 6, 2026
Unprompted review
Reply from One Utility Bill
Hi Charlotte,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Spoke to Katie today
Spoke to Katie today. Was really helpful and ensured me everything would be ok with package. Friendly. empathetic
August 5, 2026
Unprompted review
Reply from One Utility Bill
Hi Jade,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I spoke with Aimee
I spoke with Aimee, and she was simply amazing. A true professional who deserves the praise and compliments I'm going to give her. If we had more professionals like her, call services would be a simple pleasure to go through.
August 5, 2026
Unprompted review
Reply from One Utility Bill
Hi Feranmi,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Aimee was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Very helpful with any issues we had
Very helpful with any issues we had
August 4, 2026
Unprompted review
Reply from One Utility Bill
Hi George,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Morgen helped me with a query
Morgen helped me with a query. Answered in 5 minutes, fast service to the point and helped me achieve what I was asking for!
Very helpful
August 4, 2026
Unprompted review
Reply from One Utility Bill
Hi Louise,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Morgen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Tim Mersadeghi
Tim was very helpful id recommend that you ask for him if you have any issues, everyone else i have delt with was unhelpful and unwilling to sort the issues out.
August 3, 2026
Unprompted review
Reply from One Utility Bill
Hey Christopher,
Thank you for taking the time to leave such a fantastic review for Tim.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Customer service
I spoke to David and he helped me very much as far as the service quick but I can’t say anything as too the usage as I haven’t fully moved into our house but as I said as far as customer service it was very helpful
August 3, 2026
Unprompted review
Reply from One Utility Bill
Hi Charlie,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear David was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Alexandria
Alexandria , was a very helpful person over the phone that gave me the right advice when I was in a stressful situation !
August 4, 2026
Unprompted review
Reply from One Utility Bill
Hi Courtney,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Alexandria was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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