One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is straightforward to navigate and makes placing orders very simple. People also appreciate the prompt delivery service and the great care taken with packaging to ensure goods arrive safely. Consumers often highlight the wide and unique range of fair trade products available. Reviewers consistently describe the staff as friendly, helpful, and always pleasant to deal with. Buyers are thoroughly impressed by the excellent value and overall quality of the items received. Many plan to continue supporting the business and purchasing more items in the future.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, expressing general satisfaction with rapid... See more

Order

Reviewers mention positive feedback about order, noting that the website is easy to use, items arrive... See more

Service

People report positive experiences with service, noting that staff members are lovely, friendly, and helpful... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive safely packed and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(174)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Lovely things that do good

Lovely things that do good! My only slight comment is that the size description of one of the Justice pouches (Poppy - same applies to the Floweret design) was way off the mark, making it seem bigger than it actually was, so put me off buying a second one - although now I've seen one, I've rectified that!

May 19, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

great service

Have now bought twice online from One World. Excellent service. Response to emails prompt and useful. Products well packaged and arrived well within the time window indicated on the website. I look forward to ordering more fabulous items in the future Will also be visiting their shop in Edinburgh the first chance I get.

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered goods

Ordered tea bags and could not see biscuits so ordered fudge and jelly beans. Arrived quickly and safely. Was not aware of this shop but will be considering in the future.

April 25, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great products, great service

Originally, I ordered the sandalwood and neem soaps. They were both very nice to use. However, I found the neem soap the more helpful of the two. My skin overall has benefitted. My back is no longer itchy [from unknown causes]. My facial skin is better, and a growth, or cyst, on my face that had been concerning me, has now disappeared. I had applied a few things to try to get rid of it. I have also used the neem soap as a shampoo, as was suggested. I really like it. Leaves my hair feeling clean and in good ccondition.
I have now purchased more of the neem soap, as I intend to keep using it.
I am also impressed with the service, speedy, helpful and I really like the way my purchases are wrapped, with both love, and care. Thank you Moira.

April 8, 2021
Unprompted review
One World Shop logo

Reply from One World Shop

This soap is just magic! I'm so glad it's working for you. I will let Moira know you were happy with it all. Thanks for taking the time to post a really kind and detailed review.
- Lorna

Rated 5 out of 5 stars

Great service and product range

Great service and product range. Staff are really friendly and knowledgable about sustainability and fair trade. Ordered online and picked up with click and collect. Would def buy from again. :)

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Thank You for Your Excellent Service

My order of Nablus soap arrived speedily and in excellent condition. Included in the order was a personalised note of thanks which is absolutely wonderful service. Thank you Mara and colleagues. I look forward to many further orders in the future.

April 7, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love this site

Bought a couple of items for a retirement present. wanted something a bit different and found this site. Was nice to know that items were fair trade and sustainable Came very quickly and my friend loved the items I bought. Will definitely buy from here again

April 5, 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Tracey! I'm glad we could provide you with a nice gift for your friend.
- Lorna

Rated 5 out of 5 stars

Such a great shop and staff

Beautiful goods and wonderful customer service. Phone call and email to discuss missing item and timing of delivery, I was actually really touched by the attention and care.

March 28, 2021
Unprompted review
One World Shop logo

Reply from One World Shop

We really appreciate that, thanks so much for taking the time to leave a review!
- Lorna

Rated 5 out of 5 stars

Amazing company 💚

Such a pleasure to deal with over email. I won the One World Shop's Fairtrade Fortnight eco-hamper competition and would have gratefully received any prize to share with family. However Rachel went out of her way to get to know me and my preferences to create a wonderful hand-picked hamper which was perfect. The experience made me much more likely to reach out to discuss trying more sustainable products. Will definitely be recommending and returning. Thank you again!

March 18, 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for taking part in our competition - there were SO MANY entries! Thanks for taking the time to write a review for us.
- Lorna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look